Roles & Responsibilities

We are looking for an experienced and motivated HR and Administration Officer to join our team. The ideal candidate should have HR/Admin experience within the hospitality or F&B industry and be capable of managing day-to-day HR/Admin operations in a fast-paced environment. The role will also have significant responsibility for PRO activities, employment visa processing and work permit administration, with multiple new work permits and visa applications expected to be processed over the coming months.

Responsibilities

• Manage the day-to-day HR/Admin operations of the company.
• Handle the complete employee lifecycle, including recruitment, onboarding, transfers, promotions and offboarding.
• Manage employee records, contracts, HR documentation and personnel files.
• Manage and coordinate PRO activities, employment visas, work permits, renewals, cancellations, status changes and other employee-related government processes.
• Take ownership of a high volume of upcoming visa and work permit applications, with multiple employees requiring processing over the next few months.
• Liaise with relevant UAE government authorities and portals, including MOHRE and other applicable immigration/government entities, to ensure accurate and timely processing.
• Oversee attendance, leave, payroll coordination and employee benefits.
• Handle employee relations, grievances and disciplinary matters in accordance with company policies and UAE Labour Law.
• Support performance management, probation reviews and employee development.
• Ensure compliance with UAE Labour Law, MOHRE requirements and company HR/Admin policies.
• Prepare HR/Admin reports and maintain accurate employee data.
• Support management in implementing HR policies, procedures and initiatives.
• Assist with employee engagement and retention initiatives.
• Provide guidance and support to employees and management when required.

Desired Candidate Profile

• Minimum Bachelor s Degree in Human Resources, Business Administration, Management, or a related field.
• Minimum 3 years of relevant HR/Admin experience, preferably in the hospitality or F&B industry.
• Strong knowledge of UAE Labour Law and HR practices.
• Good communication, interpersonal and organizational skills.
• Proficiency in MS Office and HR management systems.
• Proven experience in an HR/Admin role.
• Hands-on UAE PRO experience and proven experience independently processing employment visas and work permits is required.
• Ability to manage multiple visa and work permit applications simultaneously and ensure all government documentation, approvals and deadlines are completed accurately and on time.
• Familiarity with MOHRE procedures and relevant UAE immigration/government processes and portals.
• Hospitality/F&B experience is highly preferred.
• Good understanding of UAE employment regulations and HR practices.
• Strong organizational and time-management skills.
• Ability to work independently and manage multiple HR priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Professional, approachable, and able to maintain confidentiality.
• Ability to work in a fast-paced hospitality environment.