SOME KEY INFORMATION

• You will be based in the Shape Mendip Hub Monday to Thursday 8.30 – 5pm and Fridays 8.30 – 4.30pm
• Standard annual leave 25 days plus bank holidays
• Permanent position
  What will I be doing?
  This is an administrative role within the Facilities Management team supporting the whole function in the delivery of the Corporate Landlord function and Health and Safety compliance checking across multiple sites (currently in excess of 140 buildings).

This administrative role provides direct support to Facilities Officers, Supervisors and Technical/Professional Managers within the Team.

• Provides the front facing (face to face, telephone or email) customer service on behalf of the FM function, deals with staff queries at all levels. Deals with external partner organisations/tenants who co-locate in buildings as well as the public.
• Deals with requests for FM service through HALO, actions and closes jobs with updates to customers. Refers jobs which cannot be undertaken by FM to Property Team by creating a new Helpdesk job on Civica or via telephone for urgent items
• Raises Purchase Orders, GRN goods, delivery notes and passing invoices/credit notes for payment, ensuring correct cost codes and nominals are used. Raises invoices for services used.
• Deals with staff queries in relation to stationery requests, DSE/homeworking requests, meeting room bookings, desk allocation and bookings, corporate refreshments, open and distribution of post as required, collection and delivery to the mailroom as required

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Are competent in the use of MS Office
• Have good interpersonal skills
• Are flexible and adaptable
• Show commitment and enthusiasm
• Have the ability to work independently as well as being a team player

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.
What’s in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Anything else I should know?
For an informal chat about the role, please contact Mick Guy, 01749 822784, mick.guy@somerset.gov.uk
The salary for this role is £24,796 - £25,185 per annum.
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
If you have all the information you need, just hit the apply button - we can’t wait to hear from you.
Job Reference: SCC0573

• Provides the front facing (face to face, telephone or email) customer service on behalf of the FM function, deals with staff queries at all levels. Deals with external partner organisations/tenants who co-locate in buildings as well as the public.
• Deals with requests for FM service through HALO, actions and closes jobs with updates to customers. Refers jobs which cannot be undertaken by FM to Property Team by creating a new Helpdesk job on Civica or via telephone for urgent items
• Raises Purchase Orders, GRN goods, delivery notes and passing invoices/credit notes for payment, ensuring correct cost codes and nominals are used. Raises invoices for services used.
• Deals with staff queries in relation to stationery requests, DSE/homeworking requests, meeting room bookings, desk allocation and bookings, corporate refreshments, open and distribution of post as required, collection and delivery to the mailroom as require