For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY

The HR Shared Services Associate is responsible for providing first-line support to employee and manager on HR, Payroll and benefit inquires. This role ensures accurate and timely resolution of cases through the HR shared services model, while maintaining a high level of confidentiality and delivering exceptional customer service. The associate supports the administration of HR processes, employee data management, and compliance with company policies and employment regulations.

• Serve as the primary point of contact for employees and managers via case manage system, email, and teams channel.
• Provide guidance on HR policies, programs, and procedures, including payroll, benefits, leave of absence, and general HR inquires.
• Process employee data transactions in HRIS (hires, terminations, job changes, compensation update, etc.) with accuracy and timeliness.
• Ensure cases are managed within defined service level agreements (SLAs) and escalate complex issues to HR Business Partners or Center of Excellence as needed.
• Maintain confidentiality of sensitive employee information and adhere to data privacy regulations.
• Support onboarding and offboarding processes, ensuring a smooth employee experience.
• Enter personnel/employment data into the company’s HRIS system. Ensure that data recorded in the system is accurate and timely.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identifies and submits system defects, process improvement opportunities and assists with system enhancement testing.
• Flag and seek resolution of data inconsistencies, including missing information and/or information that is out of line with job structure.
• Fosters and maintain productive working relationships with HR Business Partners and Functional areas.
• Conduct validation with reasonable checks and analysis of data received prior to making changes in the system to avoid errors.
• Participate in the implementation of new systems. Perform all other related duties as assigned.
• Perform regular audits of data in the HRIS system to identify any inconsistencies.
• Correct data as needed, or guide others to correct their errors ensuring the corrections are completed.
• Assist in maintaining FAQs for employees and managers.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance employee self-service tools.
• Run standard HR reports to support audits, compliance and leadership needs.

EDUCATION

Associate degree (A.A./A.S.) or equivalent in related discipline preferred. Early track record of experience in HR Operations, Shared Services, Customer Support or other related HR Experience.

WORKPLACE REQUIREMENTS

• Ability to work remotely, with sufficient equipment and space to productively conduct work.
• Familiarity with HRIS systems (SAP, SuccessFactors, Case Management (e.g, Neocase/Service Now).
• Strong customer service orientation with excellent written and verbal communications skills.
• High attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in MS office applications including Excel, and Power Point and Word.

• Serve as the primary point of contact for employees and managers via case manage system, email, and teams channel.
• Provide guidance on HR policies, programs, and procedures, including payroll, benefits, leave of absence, and general HR inquires.
• Process employee data transactions in HRIS (hires, terminations, job changes, compensation update, etc.) with accuracy and timeliness.
• Ensure cases are managed within defined service level agreements (SLAs) and escalate complex issues to HR Business Partners or Center of Excellence as needed.
• Maintain confidentiality of sensitive employee information and adhere to data privacy regulations.
• Support onboarding and offboarding processes, ensuring a smooth employee experience.
• Enter personnel/employment data into the company’s HRIS system. Ensure that data recorded in the system is accurate and timely.
• Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
• Identifies and submits system defects, process improvement opportunities and assists with system enhancement testing.
• Flag and seek resolution of data inconsistencies, including missing information and/or information that is out of line with job structure.
• Fosters and maintain productive working relationships with HR Business Partners and Functional areas.
• Conduct validation with reasonable checks and analysis of data received prior to making changes in the system to avoid errors.
• Participate in the implementation of new systems. Perform all other related duties as assigned.
• Perform regular audits of data in the HRIS system to identify any inconsistencies.
• Correct data as needed, or guide others to correct their errors ensuring the corrections are completed.
• Assist in maintaining FAQs for employees and managers.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance employee self-service tools.
• Run standard HR reports to support audits, compliance and leadership needs