Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:

ACCOUNTABILITIES:

General

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
• Assist the Community Services Manager with ongoing strategic planning to ensure programming reflects client needs as these may evolve; monitor and evaluate program delivery and outcomes; assess community needs and review client feedback to determine potential alternate programing and develop a strategy for the implementation of such programs.
• Work with the Community Services Manager to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
• Ensure compliance with policies and procedures as it relates to external funders.

Program Delivery, Development and Supports

• With the Community Services Manager oversight, research, plan, develop, prepare, and deliver creative and innovative responsive programming designed to address community needs and strengths.
• All programming is to be relationally focused, support transformational change, and support the social, emotion, and spiritual needs of participants. i.e., may include, Red Cap, Anger Management, ESL (Love New Canadians), Alpha, Life Skills classes, etc.
• Provides oversight for both transformational programs and essential transactional services such as food support and basic needs assistance.
• Create a safe space for clients and their families where they can explore their practical, social, emotional, and spiritual needs.
• Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
• Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to pastoral services and other church-based programs.
• Work with other CS staff to maintain, promote, and improve the profile of TSA Guelph Citadel and CS programs within the community; actively promote the Guelph Citadel and CS programs to clients.
• Help strengthen integration between the Corps and Community Services by identifying and coordinating shared program opportunities (e.g., the Loft Library) that meet both church and community needs.
• Cultivate a community of practice with internal staff and external partners.
• Create and implement strategies to use the library as a tool for outreach, learning, and connection within the broader community.
• Explore and organize opportunities for volunteer involvement in support of the library’s growth and relational impact.
• Network with referral agencies and/or other community sources as required. Refer clients to other community resources where appropriate.
• Actively promote a positive environment across all programs, ensuring all individuals (volunteers and participants) are treated with dignity, courtesy, and respect.
• Collaborate with Community Services Manager and staff to implement programs.

Seasonal / Special & Food Bank Programs

• In consultation with the Community Services Manager, organize, plan, and assist in the delivery of special programs such as Christmas Assistance, Food Drives, summer camps, Backpack, and other Community Services programs as required.
• Assist with the collection, transport, unloading, organizing, and movement of food donations or supplies.
• Participate in community partnerships to enhance food security and access for clients.
• Participate in planning and evaluation of food-related programs to align with client and community needs.
• Communicate with suppliers to coordinate food donations, deliveries, and special requests.
• With the support of the Community Services Manager, lead the planning, preparation, and execution of the client intake/registrations; volunteer scheduling, logistics, and distribution of the annual Christmas Hamper Program.
• Liaise with donors and community partners; maintain confidentiality and client care.
• Track program data and contribute to future planning.
• Assist with the collection, transport, unloading, unpacking, moving, lifting, organizing, setting up, and organizing of program and food donations or supplies.
• Participate in community partnerships to enhance food security and access for clients.
• Participate in planning and evaluation of food-related programs to align with client and community needs.
• Communicate with suppliers to coordinate food donations, deliveries, and special requests.

Volunteers

• In consultation with the Community Services Manager, recruit, orientate, support, assist, and train CS program volunteers.
• Oversee day-to-day volunteer scheduling, coordination, and support to ensure adequate staffing for operations and events.
• Demonstrate work methods, provide supervision and logistical guidance, and ensure that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments.

Administration

• Create and assist in presentations promoting volunteer opportunities to businesses, schools and the general public as required.
• Maintain accurate data in a timely manner such as written records, logs/reports of activities, operational reports, statistical reports, in an organized manner; client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Maintain the volunteer database for all Guelph CS MU volunteers, as well as any required paperwork in keeping with Salvation Army policies and procedures; ensure that background checks, driver’s abstracts, and the required organizational training are up to date.
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.

Health and Safety

• Monitor safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calm intervention as required ensuring the safety of everyone.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Identify and report promptly on any safety hazards, property, vehicle and facility maintenance needs/problems, equipment, or supply issues/needs to the Community Services Manager.

Property and Facilities Support

• Assist with the physical upkeep, organization, and basic maintenance of Community Services facilities and vehicles as part of daily operations.
• Identify and promptly report property, vehicle, and facility maintenance needs, safety hazards, or supply issues to the Community Services Manager.
• Call and arrange for minor vehicle servicing, building maintenance, or supply replenishment as directed.
• Support the cleanliness and readiness of service areas to ensure a safe and welcoming environment for clients, staff, and volunteers.

Perform other related duties as required.

The Community Services Program Coordinator is responsible for creating and delivering a broad range of relevant transformative programming and special events that reflects The Salvation Army’s mission and meets the evolving needs of the community. This role fosters meaningful relationships, supports client engagement, develops volunteer involvement, and strengthens holistic service delivery. Key areas include program development, client and volunteer engagement, team collaboratoin, and outreach initiatives such as the Loft Library, and leadership of the annual Christmas Hamper Program.
The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the Community Services Manager and leadership of Guelph Citadel, they will focus on identifying and creating programs where a spiritual focus can be applied, and The Salvation Army mission and vision can truly come to life.