ARE YOU AN EXPERIENCED ADMINISTRATOR WITH UNQUESTIONABLE ATTENTION TO DETAIL AND A NATURAL TALENT FOR PROVIDING EXCEPTIONAL CUSTOMER SERVICE? OR ARE YOU AT COLLEGE AND LOOKING FOR A NEW OPENING TO JOIN A COMPANY THAT WILL SUPPORT YOU THROUGH YOUR BUSINESS ADMINISTRATION APPRENTICESHIP? WE WOULD LOVE TO HEAR FROM YOU, SO PLEASE GET IN TOUCH!

The SJM Group is looking for an Operations Administrator to join their small, yet perfectly formed, office team at their HQ based in Worthing Town Centre.
As our Operations Administrator, you will provide administrative support to both the office and field-based teams across the 3 business divisions ensuring exceptional levels of customer service and the data integrity of our systems and processes to ensure the seamless day to day running of the business. As a family run business we pride ourself on exemplary customer service – ultimately, it’s what we’re all about!
With customers spanning the South Coast, we know that it will take time to learn our full service offering, which is why it will be our priority to ensure you have the right training and product knowledge available to get you off to a flying start. What we do ask is that you are reliable and have exceptional communication, administration and customer service skills in an office environment.

CORE SKILLS AND VALUES:

Everyone in the Company is expected to live the values in all that they do, put simply they are our promise to each other and form a critical element of the business’s ongoing success. Our values underpin our actions and are used to measure and evaluate individual performance and behaviours:

Trusted, reliable and respected

• Acting with honesty and integrity
• Solution focused
• Customer focused
• Positive attitude
• Proactive approach
• Be responsive, productive, supportive, and positive
• Take the initiative, problem solve where possible but seek assistance if needed
• Take responsibility and ownership of tasks
• Adaptable team player
• Exceptional organisation skills, grammar, and written communication.

The successful candidate will be joining a driven and motivated team who offer encouragement and support to meet and exceed goals! They will also become part of a growing company who work together to elevate the business and provide best in class customer service and delivery.
*Business Administration Level 3 Apprenticeships are welcome to apply for this role. The salary would be dependant upon experience and may differ from that advertised*
Job Types: Full-time, Permanent
Pay: £23,800.00-£24,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Gym membership
• Referral programme
• Store discount

Application question(s):

• Be able to provide good example of effective time management

Experience:

• Office: 1 year (preferred)

Work Location: In perso

JOB OVERVIEW/PURPOSE

To oversee the smooth running of the office, provide administrative support for both office and field-based teams, ensuring exceptional levels of customer service and the data integrity of accurately maintained systems to allow for seamless day to day running of the business. Also, to provide support to the management team across all three divisions, to help meet and exceed client expectations and the targets and goals set by the Directors. This is a diverse role that requires an adaptable and versatile individual who is solution focused, takes the initiative and is efficient both in their approach and their execution of tasks.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To assist with general operational tasks including but not limited to; labour allocation, scheduling, procurement, customer liaison, client liaison.
• Answer the telephone and respond to emails promptly and professionally.
• Take responsibility for booking in works, ordering materials, arranging tools/equipment, monitoring the engineers’ diaries.
• Assist with raising invoices and liaising with customers for payment.
• To monitor arrears across the divisions and implement the process for debt recovery on a weekly basis.
• Assist Operations Manager in ensuring the smooth processes and interlinking of the three divisions within SJM and ensuring that ownership is taken by the relevant parties to maximise client care and efficiency between the divisions.
• Assist the Operations Manager with office management items including, but not limited to; stationery and sundry items ordering, uniform tracking, monitoring the condition and use of tools and equipment, material monitoring and returns, arranging marketing materials, organising company social events, assisting with Social Media content.
• To oversee Health and Safety matters with the Operations Manager.
• Assisting the Operations Manager with onboarding of new sub-contractors.
• To raise customer awareness and effectively identify business opportunities of where further works may be necessary or future consideration required, such as Electrical Condition Reports, PAT testing, wider opportunities across the divisions.
• To continuously scrutinise and review processes, ensuring continuous process improvement and optimal business efficiency.
• To fully understand the use of materials to be able to accurately obtain quotes and orders and be able to reconcile wholesaler invoices for both the Electrical and Renewable divisions.
• To arrange, implement, track, and monitor from start to finish all agreed weekend works in line with budget management.
• Assisting with Aftercare across all divisions and managing warranty items.
• Assist Operations Manager with day-to-day administration tasks associated with SJM Renewables, specifically, such as:
• Invoicing
• Issuing documentation associated with the installation
• Monitoring stock levels and tools/equipment
• Reviewing and editing quotations
• Assisting with measuring and reviewing cost analysis
• Managing enquiries and directing them accordingly
• Assisting with implement of works, procurement of materials and customer liaison
• Assisting the Directors with Handover Packs, Certification,
• To carry out any other ad-hoc duties as requested by senior management.