JOB SUMMARY

Fernsby Brookes is seeking a proactive, experienced and hands-on Registered Manager to lead our domiciliary care operations. This is a pivotal leadership role that demands exceptional organisational, interpersonal and administrative skills to ensure high-quality, person-centred care delivery aligned with CQC standards and company values.
You will be responsible for overseeing day-to-day operations, managing staff, ensuring regulatory compliance and maintaining the quality of care. A strong commitment to service user satisfaction and the ability to manage complex workloads are essential.

ESSENTIAL SKILLS AND QUALIFICATIONS

Must be registered with the CQC or eligible to apply.
Minimum Level 5 Diploma in Leadership for Health and Social Care (or currently working toward it).
At least 2 years of management experience in domiciliary or community care settings.
Excellent knowledge of CQC Key Lines of Enquiry (KLOEs) and safeguarding protocols.
Proven ability to manage staff, including delegation, performance monitoring and ongoing support.
Strong written and verbal communication skills, with a professional approach to internal and external correspondence.
IT proficiency, including strong working knowledge of Microsoft Word, Excel and care management systems.
Ability to manage workload independently, meet deadlines and track progress against operational targets.
Must hold a valid UK driving licence and have access to a vehicle.

Provide clear, confident leadership to all care and office staff, cultivating a culture of professionalism, reliability and accountability.
Ensure the service operates in full compliance with CQC regulations, local authority contracts, and current legislation.
Manage the safe recruitment, induction, supervision and ongoing development of care and office staff.
Oversee and ensure rotas are prepared in a timely and efficient manner, meeting both service user requirements and staff availability/preferences.
Engage with new and existing service users, ensuring they are satisfied with the service, their needs are met and that continuity of care is achieved.
Maintain high standards in written communication, including professional email correspondence, care documentation and incident reporting.
Monitor care plans to ensure they are personalised, regularly reviewed and implemented effectively.
Handle safeguarding concerns and serve as the Designated Safeguarding Lead (DSL) for the service.
Provide monthly operational reports and updates to the Nominated Individual and Directors, highlighting KPIs, incidents, staffing issues and service user feedback.
Oversee office operations, manage team workflows and ensure all administrative and compliance tasks are completed to deadline.
Take a lead on business development, including liaising with commissioners, referrers and other external stakeholders to secure new packages of care.