WHO WE ARE:

Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions.
As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada.
For nearly 25 years, we’ve reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas.
We are a smart and passionate team working together to build the Enel North America that we want for the long-term – one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we’ll get there together.

WHAT YOU’LL DO AT ENEL NORTH AMERICA:

• Respond to, troubleshoot, and solve inbound customer inquiries through various communication channels (phone, email, chat, SMS)
• Provide and in certain instances, co-author outbound communication regarding customer impacting changes
• Inform and educate customers about utility programs, software application usage / access, and administrative changes related to their programs
• Participate in program meetings and report back findings and critical information to the support team
• Be an integral part of customer facing projects to include software development, program rule changes, and education of the demand response business
• Provide coaching to others within the department on an as needed basis
• Be a main contributor to user acceptance testing (UAT) for software implementation
• Foster trust and relationships with co-workers to ensure continuity and consistent messaging to the customer base
• Provide feedback to co-workers and propose recommendations to improve and / or enhance the customer experience
• Work with 2nd level technical support on bugs, enhancements, and customer driven requests to ensure voice of the customer (VOC) is present at all levels of the organization

The hiring range for this position is $25.60-$35.10 an hour. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

• Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
• An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law