JOB SUMMARY:

The E-Banking Specialist is responsible for managing and supporting electronic banking services, including online banking, mobile banking, debit cards, and digital payment platforms. This role ensures the smooth operation of e-banking systems, provides technical support to customers and staff, and contributes to the development and enhancement of digital banking solutions to include security of all platforms.

QUALIFICATIONS:

• Experience in banking operations or digital banking platforms required.
• Exceptional critical thinking and investigative skills with a proven ability to detect, analyze, resolve, and mitigate/prevent fraudulent activity.
• Excellent problem-solving and communication skills.
• Strong understanding of online banking systems, mobile apps, and cybersecurity principles.
• Ability to work independently and collaboratively.
• In depth knowledge of Regulation E.
• Strong technological skills.
• Commitment to excellent customer service and confidentiality.
• Ability to adapt to change.

REQUIRED SKILLS:

• Experience with core banking systems.
• Knowledge of digital payment technologies and fintech trends.
• Customer service experience in a technical support role.
  Job Type: Full-time

Experience:

• banking operations or digital banking: 1 year (Required)

Ability to Commute:

• Freeland, MI (Required)

Ability to Relocate:

• Freeland, MI: Relocate before starting work (Required)

Work Location: In perso

• Support the Fraud team in investigation, mitigation, and prevention of fraudulent activity related to all digital services.
• Monitor and maintain e-banking platforms to ensure optimal performance and security.
• Provide technical support and troubleshooting assistance for customers using all digital platforms when the frontline staff is unable to.
• Assist in onboarding new users and educating them on digital banking features and security practices when frontline staff is unable to.
• Educate all staff on digital banking features.
• Train appropriate staff on procedures and ensure they are being followed.
• Analyze user feedback and system performance to recommend improvements.
• Support digital payment services such as bill pay, mobile wallets, and external transfers.
• Ensure compliance with banking regulations and internal policies related to digital services.
• Keep informed of product updates and changes and communicate to appropriate staff as well as IT/project manager.
• Participate in testing and rollout of new e-banking features and upgrades.
• Prepare reports on usage trends, system issues, and customer feedback.