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The Center for Digitalization and Information Technology (ZDI), with its approximately 220 employees, forms the digital foundation of Heidelberg University Hospital. Here, we ensure that modern IT solutions reliably support daily clinical operations and are continuously developed further. In the IT Service department, you will be the first point of contact for our users and contribute to ensuring that digital processes function securely and efficiently. Look forward to a state-of-the-art work environment, exciting digitalization projects, flat hierarchies, and diverse opportunities for professional and personal development. Together, we are shaping the digital future of patient care.

• Job ID: V000015776
• Area of ​​operation: Center for Digitalization and Information Technology (ZDI)
• Location: Heidelberg
• Area of ​​activity: IT
• Employment type: Full-time (38.5 hours per week)
• Published: July 21, 2026
• Contract: TV UK

Insight into your tasks

• They are the first point of contact for users and process incoming IT requests by telephone, ticketing system or directly on site.
• You analyze complex malfunctions, resolve them independently, or coordinate their escalation to second- or third-level support.
• Through individual IT consulting, you support employees from clinical and administrative areas with technical questions.
• You will plan and oversee the rollout and replacement of PC workstations, including commissioning and user support.
• Setting up, managing, and maintaining user accounts and permissions is also part of your responsibilities.
• You will actively participate in the introduction of new IT procedures at the hospital and support their successful implementation.
• Furthermore, you will contribute your expertise to digitization projects and help to continuously improve our IT services.

Your profile

• Completed IT training, for example as an IT specialist for system integration or a comparable qualification
• Initial professional experience in first-level support or IT service desk, as well as sound knowledge of current IT technologies.
• Good knowledge of the ITIL process landscape; an ITIL Foundation certification is an advantage.
• Ideally, experience with the processes, methods, and tools of a professional IT infrastructure operation.
• Interest in clinical IT systems, especially SAP I-SH or patient management systems, or the motivation to familiarize oneself with this field.
• Experience in collaborating on or coordinating projects, for example according to Prince2, is desirable.
• A strong service orientation, excellent communication skills, teamwork skills, and a structured and independent work style complete your profile.

We offer you

• A crisis-proof job in one of Germany's most prestigious university hospitals
• Option for mobile working
• Flexible working hours within the framework of flexitime
• Interdisciplinary collaboration with all departments within the UKHD
• Salary according to collective agreement TV UK E9, attractive company pension scheme
• 30 days of vacation
• Sustainable travel: Job ticket (Germany ticket)
• Family-friendly work environment: Cooperations for childcare, subsidies for children's holiday care, advice for employees with family members in need of care.
• Diverse health, prevention and sports programs

Contact & Application

For further information, please contact us via email.

Interested?

We look forward to receiving your application directly through our online application system.

Center for Digitalization and Information Technology (ZDI)

Secretariat

Im Neuenheimer Feld 130.3

69120 Heidelberg

+49 6221 56-22002

Personal.ZDI@med.uni-heidelberg.de

Note: The UKHD is subject to the provisions of the Infection Protection Act. Therefore, a valid measles immunity certificate is required for all persons employed at the UKHD.

UKHD embraces diversity and values ​​it.

Regardless of age, gender, sexual identity, disability, origin, or religion, we offer equal opportunities to everyone. If one gender is underrepresented in a particular area, we place special emphasis on counteracting this imbalance. Given equal qualifications, skills, and professional performance, we give preference to people with severe disabilities when considering open positions.