Company Overview
French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted
arrangements are intentionally designed by expert floral designers using only the highest-quality blooms
sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our
flowers do more than decorate—they elevate and transform moments.
With three successful company-owned boutiques in Los Angeles and a growing franchise network, French
Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of
beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.
Position Overview
We’re looking for a Training and Development Manager to help us shape a culture of learning that directly
impacts the way we serve our clients and live our brand. This role is responsible for designing and delivering
training across the entire organization—including our corporate team and growing franchise network.
You’ll play a key role in ensuring that every team member—whether arranging flowers, managing client
relationships, or supporting behind the scenes—understands how to consistently deliver the French Florist
experience: thoughtful, elevated, and rooted in connection. The ideal candidate is both a builder and a
coach—someone who brings structure to learning while inspiring teams to grow and embody our values.
This is an opportunity to create training programs that don’t just teach tasks, but empower people to create
beauty, connection, and delight in every interaction.
Key Responsibilities
 Training Program Development:
Design and update comprehensive training materials, manuals, and workshops that supports French
Florist in mastering operational, marketing, and financial best practices.
 Knowledge Resource Management:
Maintain and update a repository of training materials, ensuring all stakeholders have access to the
latest resources and support documents.
 Learning Culture & Evaluation:
Foster a culture of continuous development—training isn’t a one-time event, but a way of working
Regularly assess the effectiveness of training programs through feedback, performance metrics, and
team engagement, making continuous improvements as needed.
Use customer feedback and frontline insights to continuously improve training, aligning internal
development with the evolving needs of our clients and community.
 Team Development:
Partner cross-functionally to assess the training needs of the teams, delivering targeted programs to
enhance employee performance and customer service standards.
Embed brand and customer experience standards into every learning moment—ensuring our teams not
only know what to do, but how to do it with warmth, care, and excellence.
 Training Delivery and Coaching:
Facilitate virtual and in-person training sessions, workshops, and webinars on key topics, such as
marketing strategies, inventory management, and technology utilization.
Provide hands-on, on-site support during new store openings to ensure readiness and operational
alignment.
Empower team members to consistently deliver on our brand promise—from the way we arrange
flowers to how we engage with customers at every touchpoint.
 Event Coordination:
Project manage all training events, such as initial franchisee trainings, annual conferences, regional
workshops, and peer-learning forums.
Key Success Metrics
 High satisfaction scores from internal teams and franchisees.
 Increased operational efficiency and brand compliance across all locations.
 Strong engagement with training tools and programs.
 Improved proficiency in key operational and marketing tools.
 Successful onboarding of new franchisees and their teams.
 Consistent delivery of brand-aligned customer experiences
 Positive customer satisfaction and service feedback tied to team training efforts
Position Requirements
 Education & Experience:
o Bachelor’s degree in Business, Training & Development, Education, or a related field.
o 3+ years of experience in training, L&D, or enablement—experience in franchise, retail, or
service-driven environments is a plus
 Skills & Competencies:
o Strong facilitation and presentation skills, with experience in adult learning methodologies.
o Excellent verbal and written communication skills.
o Proficiency in creating and delivering training materials, both in-person and virtually.
o Ability to manage multiple projects and deadlines while maintaining attention to detail.
 Technical Proficiency:
o Experience with business operating tools, learning management systems (LMS), and virtual
training platforms.
o Knowledge of the EOS® operating framework is a plus.
 Other:
o Willingness to travel for on-site training and development sessions.
o A passion for teaching, coaching, and empowering others to succeed.
Benefits
 Competitive salary.
 Vacation time off and professional development allowances.
 Employee stock option eligibility after one year of employment.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In perso

Please refer the Job description for details