DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Senior Availability Engineer is responsible for managing and improving Colocation infrastructure availability, incident response, and technical risk management across global infrastructure design and operations. This role requires collaboration with various teams and stakeholders at all levels to ensure system reliability and implement strategic improvements. As technical leader facing uncertainty, you will decompose complex problems into straightforward and actionable solutions.

Key job responsibilities

• Develop global lessons learnt strategies through incident management processes, including emergency (FOC) calls participation, 48-hour report contribution, and implementation of lessons learned using 5 whys methodology.
• Review and technical inspect Root Cause Analysis (RCA) and lead discussions for the corrective actions related to site/equipment failures. Directly support operational issues escalations including some on-call event support.
• Contribute to regular Colocation availability reporting for Senior Leadership.
• Define Corrective global program implementation through strategic action plans, workflows development, and mentoring of regional teams.
• Provide strategic technical direction for the SPOF (Single Point of Failure) program, including availability strategies, approval of remediation designs, and global Risk Reduction Library.
• Participate in Infra Project reviews and Approvals (CIMAP/HIMAPS, including accepted deviation endorsement and documentation review.
• Handle technical escalations on first-of-a-kind design features, projects and product deployments. Provide strategic availability recommendations for sites globally.
• Drive process improvement initiatives, including Colo Regional Engineering training and mentoring activities, and contribute to the Infrastructure Risk Prioritization Scoring.
• 25% international travel.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Bachelor’s Degree in Engineering
• 3+ years of experience in infrastructure and availability engineering in data centers
• 3+ years of experience in incident management and problem-solving, risk assessment and mitigation expertise
• 4+ years orf experience on end to end project delivery, preferably in large colocation infrastructure projects.
• 3+ years of experience developing and presenting business case analysis to senior leadership

PREFERRED QUALIFICATIONS

• Chartered or Professional Engineer (PE).
• Experience of working with large global data center providers in multiple regions globally.
• Knowledge of local building codes and safety regulations in multiple jurisdictions
• Proven track record in creating and releasing high quality, consistent documentation for risk reduction strategies.
• Deep knowledge of critical data center equipment (Generators, Uninterruptible Power Supplies, Switchgear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, Chillers, UPS, CRAH, CRAC…)
  Acknowledgement of country:
  In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
  IDE statement:
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

• Develop global lessons learnt strategies through incident management processes, including emergency (FOC) calls participation, 48-hour report contribution, and implementation of lessons learned using 5 whys methodology.
• Review and technical inspect Root Cause Analysis (RCA) and lead discussions for the corrective actions related to site/equipment failures. Directly support operational issues escalations including some on-call event support.
• Contribute to regular Colocation availability reporting for Senior Leadership.
• Define Corrective global program implementation through strategic action plans, workflows development, and mentoring of regional teams.
• Provide strategic technical direction for the SPOF (Single Point of Failure) program, including availability strategies, approval of remediation designs, and global Risk Reduction Library.
• Participate in Infra Project reviews and Approvals (CIMAP/HIMAPS, including accepted deviation endorsement and documentation review.
• Handle technical escalations on first-of-a-kind design features, projects and product deployments. Provide strategic availability recommendations for sites globally.
• Drive process improvement initiatives, including Colo Regional Engineering training and mentoring activities, and contribute to the Infrastructure Risk Prioritization Scoring.
• 25% international travel