Our BMW Autohaus, luxury dealership, is looking for a Sales and Leasing Consultant to join our amazing team!

QUALIFICATIONS

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Valid Ontario G Driver’s Licence
• Clear Driver’s Abstract
• Valid OMVIC registration
• Strong business acumen
• Professional appearance
• Ability to sell the minimum quota according to dealership objectives
• Excellent communication skills: verbal and written
• Excellent customer service skills

JOB PURPOSE

Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new customers. They are expected to meet both sales quota and gross profit targets on a consistent basis. Sales consultants must also meet, (or exceed), CSI (customer satisfaction), objectives.

RESPONSIBILITIES

• Establish and nurture customer relationships for the purpose of selling New or Pre-Owned vehicles.
• Handle incoming sales traffic (on the telephone, internet, and in person).
• Qualify all prospects.
• Arrange trade-in appraisals through the Pre-Owned Sales Manager.
• Liaise between prospect and sales management during negotiations.
• Turn over all sales customers to the finance office.
• Arrange New and Pre-Owned deliveries through sales management and the finance office.
• Actively prospect new customers on a continuous basis.
• Follow up with past deliveries ensuring the customers’ expectations have been satisfied.
• Research and study product changes.
• Attend and participate in weekly sales meetings.
• Review the previous month’s performance vs. objective, paying attention to individual floor traffic management statistics.
• Familiarize yourself with all manufacturers’ sales, lease and finance programs.
• Make annual, lease maturity contact calls with existing client base.
• Keep apprised of competitive products.
• Review historical performance vs. objectives together with management with the aim of setting annual sales objectives for the New Year.
• Participate in off-site marketing and advertising initiatives as required by sales management.
• Assist in the arrangement of showroom display as required.
• Participate in off-site product and skills training programs.
• Close sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payments.
• Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales
• During delivery process, escort customers to the customer lounge, Parts Counter, and introduce them to the Service Department, including Management.