THE GIG

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment.
• Ensuring the team is aware of business goals and Key Performance Indicators (KPI) and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge.
• Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with operational tasks and physical inventories.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages required.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.
• Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• International/domestic travel: 0%.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities