Full job description

About Us

Norco is Australia's oldest and largest dairy co-operative, with 131 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we're built from the ground up by the people who work the land.

With two key arms, DairyFoods and AgriSolutions, we're here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and QLD, Animal Nutrition mills, and an in-house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses. Whether customers are growing, breeding, or seeking general or more specialised technical advice, our in-store and field teams are there to help with their subject matter knowledge and expertise.

About the Role

We are seeking a highly organised and proactive Quality & Compliance Coordinator to support our Animal Nutrition & Commodities business units. This is a permanent, full-time role, based at our Toowoomba site.

Reporting to the Business Manager - Animal Nutrition and Commodities, and working closely with our Feed Mill Site Managers and operational teams, this is a varied role coordinating quality assurance, compliance systems and operational administration across the feed mills.

The role will support quality and certification requirements, audits, Chain of Responsibility and heavy vehicle compliance, policies and procedures, training and induction materials, while also providing broader administrative and operational support across the feed mills and Animal Nutrition & Commodities function.

This is a great opportunity for someone who enjoys variety, has a strong eye for detail and takes ownership of ensuring systems, documentation and processes are accurate, current and well managed.

Your Day-to-Day Activities Will Include:

• Coordinating and maintaining quality assurance systems, records and documentation.
• Supporting FeedSafe, ISO and other relevant quality and compliance requirements.
• Coordinating internal and external audits, inspections and certification activities.
• Maintaining compliance registers and supporting Chain of Responsibility and National Heavy Vehicle Law requirements.
• Developing and maintaining policies, procedures, work instructions and other controlled documents.
• Developing and maintaining training manuals, induction materials and competency documentation.
• Providing administrative and operational support across the feed mills and Animal Nutrition & Commodities function.
• Supporting commodity contract administration and associated record keeping.
• Coordinating bill of materials management and associated documentation.
• Completing monthly price lists and updating margin settings for bill of materials and mixing sheets.
• Managing and maintaining mixing sheets.
• Maintaining bills of materials and relevant operational information.
• Working closely with Site Managers and other stakeholders to improve and standardise systems, processes and documentation.

About You

You are organised, detail focused and proactive, with the ability to manage a diverse range of responsibilities and priorities.

You enjoy working collaboratively with operational teams but are equally comfortable taking ownership of your own work. You have strong administration and documentation skills and understand the importance of accuracy, consistency and follow-through in a quality and compliance environment.

The successful applicant will demonstrate:

• Experience in quality assurance, compliance, operations administration or a similar coordination role.
• Strong administration, record keeping and document management skills.
• Experience developing and maintaining policies, procedures and controlled documentation.
• Experience supporting audits, certification or regulatory compliance activities.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Strong written communication and documentation skills.
• Strong Microsoft Office skills, including Word and Excel.
• Strong communication and relationship-building skills.
• Ability to work independently while collaborating effectively with operational teams.
• Experience in feed milling, agriculture, manufacturing, food production or another regulated environment would be highly regarded.
• Knowledge of FeedSafe, ISO, Chain of Responsibility or National Heavy Vehicle Law requirements would be advantageous.
• Experience supporting commodity, procurement or contract administration would also be highly regarded.

Why Join Norco?

• Be part of a local, community-focused team
• Work in a hands-on and varied role with real customer connection
• Access ongoing learning, development and career pathways
• Enjoy staff benefits including discounts, Fitness Passport, EAP support, paid parental leave and more
• Join a business that genuinely values people, safety and wellbeing