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IT Help Desk Specialist at Lady Davis Institute
Montréal, QC H3T 1E2, Canada - Full Time
Skills Needed
English, Mac, Operating Systems, Customer Service Skills, Communication Skills, Dental Care, Windows, Active Directory, Life Insurance, Computer Science
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Warehouse Associate at Marmon Holdings
Boucherville, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Automotive Service Technician at Seaside Chevrolet
Shediac, NB, Canada - Full Time
Skills Needed
Specifications
Qualification
Diploma
dental assistant at LAtelier Dentaire Inc
Quebec City, QC G1R 2S9, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Senior assistent accountant at Flynth
6835 Arnhem, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant(e) gérant(e) at Go Sport
Shawinigan, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Coordinator / Coordonnateur(trice) Service a la clientele at EXFO
Quebec City, QC G1M 2K2, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Global Service Desk (GSD) Analyst at Long View Systems
Edmonton, AB T5J 3G1, Canada - Full Time
Skills Needed
Customer Service Skills, User Experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Accounts cum Admin Assistant (1-Year Contract) at Recruit Lync Pte Ltd
Singapore, , Singapore - Full Time
Skills Needed
Accounting Software
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Technician, Technical Customer Support at Global Relay
Vancouver, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Préposé(e)s d’aide à domicile – Services d’assistance personnelle (SAP) - a at ALTERNACARE
Acton Vale, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Rodman Preschool - Permanent Building Substitute at Canton Public Schools
Canton, MA 02021, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Zelfstandig werkend kok at Koffiefans koffiebar en lunchroom
6093 Heythuysen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
[New Store Opening] Oseyo Sheffield Store Manager at Oseyo
Sheffield S1 4PF, , United Kingdom - Full Time
Skills Needed
Sponsorship, Manual Handling
Qualification
Graduate
Microsoft 365 Consultant (collaboration) at Maandag
1014 Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Java Software Engineer at FullRed BV
Groningen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Materials Planner at Mondelz International
Toronto, ON, Canada - Full Time
Skills Needed
Analytical Skills, Shelf Life, Disabilities, Customer Service, Supply Chain, Sap, Addition, Oreo
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Financial Controller at Solvari
Utrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Full Stack Developer at AI Financial Power Group
Richmond Hill, ON L4B 3N2, Canada - Full Time
Skills Needed
Unit Testing, Html, Computer Science, Meditation, Git, Css, Web Development, Spring Boot, Data Structures, Java, Design Patterns
Specialization
Computer science a related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Business Teacher & Academic Coordinator (BTEC & Qualifi Diploma) at Al Tief Educational Institute
DKV, , United Arab Emirates - Full Time
Skills Needed
Leadership, English
Specialization
Business
Qualification
Diploma
Experience Required
Minimum 5 year(s)
IT Help Desk Specialist at Lady Davis Institute
Montréal, QC H3T 1E2, Canada -
Full Time

Start Date

Immediate

Expiry Date

09 Dec, 25

Salary

26.51

Posted On

10 Sep, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English, Mac, Operating Systems, Customer Service Skills, Communication Skills, Dental Care, Windows, Active Directory, Life Insurance, Computer Science

Industry

Information Technology/IT

Description

REQUIRED SKILLS

· Excellent communication skills in French and English (spoken and written)
· Patience and demonstrated customer service skills
· Ability to work under pressure
· Meticulous and attention to detail
· Punctuality
· Good analytical and deduction skills
· Have a structured and organized work approach
· Flexibility and ability to adapt to change
· Be disciplined and autonomous
· Knowledge of Active Directory
· Knowledge of Office suite
· Knowledge of Windows 10 and 11 operating systems
· Knowledge of MAC operating systems
· Basic knowledge of networks (DNS, DHCP, etc.)
· Professionalism and attention to detail

QUALIFICATIONS

· Solid experience in a similar position (minimum of 3 years)
· DEP in computer science or equivalent
· Relevant IT certifications would be an asset.
Job Type: Full-time
Pay: $26.51-$35.34 per hour
Expected hours: 35 per week

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance

Work Location: In perso
Responsibilities

ROLE SUMMARY

The IT Help Desk Specialist is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the End User Support Technician answers incoming calls, tracks all information in a ticketing system, uses a knowledge base tool along with their expertise to resolve requests in a timely fashion. The End User Support Technician escalates unresolved problem/issues/requests to higher IT support tiers. Troubleshooting end user issues on various software applications, hardware, network and telecommunications systems and provide general desktop assistance and guidance.

RESPONSIBILITIES

· Answer Service Desk phone line
· Use the ticketing system to track all incoming requests, log work done and track its work time.
· Setup of new PC, MAC and printers on the network
· Troubleshooting PC, MAC and printers and connectivity issues
· Provide assistance on general issues for PC and MAC
· Provide assistance to install software on a PC or MAC
· Troubleshooting of Office Applications, Outlook, Excel, Word
· Deliver minor IT projects
· Escalate major issues
· Improve processes by notifying the coordinator of any issues or updates needed on SOPs, Guides or Policies.
IT Help Desk Specialist at Lady Davis Institute
Montréal, QC H3T 1E2, Canada - Full Time
Skills Needed
English, Mac, Operating Systems, Customer Service Skills, Communication Skills, Dental Care, Windows, Active Directory, Life Insurance, Computer Science
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Warehouse Associate at Marmon Holdings
Boucherville, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Automotive Service Technician at Seaside Chevrolet
Shediac, NB, Canada - Full Time
Skills Needed
Specifications
Qualification
Diploma
dental assistant at LAtelier Dentaire Inc
Quebec City, QC G1R 2S9, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Experience Required
Minimum 1 year(s)
Senior assistent accountant at Flynth
6835 Arnhem, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Assistant(e) gérant(e) at Go Sport
Shawinigan, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service Coordinator / Coordonnateur(trice) Service a la clientele at EXFO
Quebec City, QC G1M 2K2, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Global Service Desk (GSD) Analyst at Long View Systems
Edmonton, AB T5J 3G1, Canada - Full Time
Skills Needed
Customer Service Skills, User Experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Accounts cum Admin Assistant (1-Year Contract) at Recruit Lync Pte Ltd
Singapore, , Singapore - Full Time
Skills Needed
Accounting Software
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Technician, Technical Customer Support at Global Relay
Vancouver, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Préposé(e)s d’aide à domicile – Services d’assistance personnelle (SAP) - a at ALTERNACARE
Acton Vale, QC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Rodman Preschool - Permanent Building Substitute at Canton Public Schools
Canton, MA 02021, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Zelfstandig werkend kok at Koffiefans koffiebar en lunchroom
6093 Heythuysen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
[New Store Opening] Oseyo Sheffield Store Manager at Oseyo
Sheffield S1 4PF, , United Kingdom - Full Time
Skills Needed
Sponsorship, Manual Handling
Qualification
Graduate
Microsoft 365 Consultant (collaboration) at Maandag
1014 Amsterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Java Software Engineer at FullRed BV
Groningen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Materials Planner at Mondelz International
Toronto, ON, Canada - Full Time
Skills Needed
Analytical Skills, Shelf Life, Disabilities, Customer Service, Supply Chain, Sap, Addition, Oreo
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Financial Controller at Solvari
Utrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Full Stack Developer at AI Financial Power Group
Richmond Hill, ON L4B 3N2, Canada - Full Time
Skills Needed
Unit Testing, Html, Computer Science, Meditation, Git, Css, Web Development, Spring Boot, Data Structures, Java, Design Patterns
Specialization
Computer science a related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Business Teacher & Academic Coordinator (BTEC & Qualifi Diploma) at Al Tief Educational Institute
DKV, , United Arab Emirates - Full Time
Skills Needed
Leadership, English
Specialization
Business
Qualification
Diploma
Experience Required
Minimum 5 year(s)