Reporting & Documentation· Maintain accurate logs, incident records, and ticket updates for internal and external teams.· Provide shift handover summaries, incident reports, and RCA inputs when needed.· Track recurring issues and propose remediation actions to service assurance leadership.

QualificationsEducation· Bachelor’s degree in Telecommunications, Computer Science, Electronics, or related technical field.· Certifications in networking (CCNA, CCNP, JNCIA, JNCIS) or telecom operations are advantageous.Experience· 2–5 years in NOC operations, telecom monitoring, satellite operations, or core network support.· Experience working with signaling flows, routing tables, authentication paths, or mobile core elements.· Hands on exposure to multi vendor NOC operations, incident workflows, and partner escalations.Required Technical Expertise· Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core network behavior.· Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication).· Experience analyzing logs, traces, routing tables, and event correlations across network elements.· Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms.· Basic understanding of satellite network components, gateways, or hybrid RAN core flows is a plus.· Hands on with Linux, basic scripting (Python/Bash), and troubleshooting tools.Professional Skills· Strong analytical skills and ability to diagnose issues under time pressure.· Excellent communication for coordination with internal teams and partner NOCs.· High attention to detail with disciplined documentation and tracking.· Adaptability to shift based schedules and fast paced incident environments.· Team oriented mindset with strong ownership of incident resolution and service quality.