KEY POINTS

• Major UK insurance company (trusted by millions)
• Hybrid role, high percentage of remote working, with all equipment provided
• 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
• Basic salary: £24,500
• Average bonus: £600/month
• Great benefits, training and progression
  Are you great with people, calm under pressure and ready to build a career in customer service and sales? If you’re looking for a fully hybrid role with proper training and progression – and where your personality and performance make a real impact – this could be a perfect fit.

WHAT EXPERIENCE DO YOU NEED?

You don’t need to come from a regulated environment, but you do need to have:

• Experience working directly with customers, ideally in a phone-based or sales role
• Confidence working to targets or KPIs (call volume, conversion, etc.)
• Strong communication skills and a proactive, positive attitude

If you’ve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, you’ll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.
For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.

You’ll be joining one of our clients inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound – customers come to us – but you’ll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.
No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.
You’ll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You’ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.