INSIDE SALES REPRESENTATIVE – STONE & BRICK

Location: Denver, CO
Department: Sales
FLSA Status: Non-Exempt
Reports To: Branch Manager
Company: Rio Grande Co.

POSITION SUMMARY

Rio Grande Co. is seeking a dedicated and customer-focused Inside Sales Representative – Stone & Brick to join our Sales team. This role is critical in guiding contractors, builders, and homeowners through the product selection process, quoting, and order fulfillment. As a key point of contact, you will collaborate with our outside sales team and operations staff to ensure a seamless and satisfying customer experience from inquiry to delivery.

QUALIFICATIONS

• Experience: 2+ years in inside sales or customer service, preferably in construction or building materials.
• Product Knowledge: Familiarity with masonry, stone, or brick products is highly preferred.
• Skills: Excellent communication, organization, and multitasking abilities.
• Technical: Proficiency with computers and sales software (experience with ERP systems is a plus).
• Teamwork: Professional, positive attitude and ability to work collaboratively.

PHYSICAL REQUIREMENTS

• Ability to lift and carry samples up to 40 lbs. occasionally.
• Must be able to stand or walk for extended periods when working in the showroom or yard.

• Provide outstanding customer service for walk-in, phone, and email inquiries regarding stone and brick products.
• Generate quotes, process orders, and follow up to close sales and ensure customer satisfaction.
• Develop in-depth knowledge of product lines, including natural stone, thin veneer, manufactured stone, and brick.
• Coordinate with vendors and purchasing teams to manage special orders and lead times.
• Support outside sales representatives in managing accounts and delivering exceptional service.
• Maintain showroom displays, samples, and literature in a clean and organized manner.
• Track open orders and collaborate with yard operations to ensure timely, accurate deliveries.
• Assist with project takeoffs and material estimates as needed.
• Build and maintain strong, long-term relationships with customers through consistent and reliable communication.