Set the Standard for Excellence in Resident Experience. Join Uniting and lead with Heart as a Dining and Hotel Services Specialist.

• Full-time position
• Greater Western Sydney Region

At Uniting, we believe that quality aged care is about more than clinical excellence; it’s also about the everyday comforts of life, a shared meal, a clean and welcoming space, and the sense of belonging that comes from being part of a community.
As a Dining and Hotel Services Specialist, you’ll play a key role in sustaining and enhancing Uniting’s dining experience. You’ll provide ongoing monitoring and governance to ensure consistency, quality, and innovation across our Residential Aged Care dining services in Greater Western Sydney.
Beyond dining, you will also lead engagement with our teams and external contractors in catering, cleaning, and laundry, ensuring hotel services not only meet compliance and organisational standards, but also deliver exceptional service to our residents. By coaching, guiding, and collaborating, you’ll help create outstanding experiences for residents, and environments that are welcoming, comfortable and truly feel like home.
Your Impact

• Oversee service standards through regular observational audits, ensuring consistency, compliance, and high levels of resident satisfaction.
• Coach and mentor teams across multiple sites, building the capability of staff to uphold high standards in dining services, promote social and inclusive dining and resident engagement.
• Collaborate with staff to embed inclusive, social, and culturally rich dining experiences.
• Lead continuous improvement initiatives, using resident and staff feedback to build a continuous improvement framework and implement meaningful change.
• Strengthen food safety practices, drive full compliance with standards set by the Aged Care Quality and Safety Commission and internal and external audits.
• Oversee hotel services (cleaning and laundry), ensuring safety, quality, compliance, resident satisfaction, and cost-effective operations.
• Manage contractor partnerships to ensure outsourced services meet Uniting’s standards and resident expectations.
  What You’ll Bring