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Associate- Customer Support at Sutherland
Louisville, Kentucky, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Problem Solving, Communication, Documentation, Ticketing Systems, Hardware, Software, Networking, Lms Platforms, Attention To Detail, Workflow Management, Student Service Support, Call Center Experience, Service Desk
Specialization
Candidates should have experience in customer support or technical support roles and a basic understanding of hardware, software, and networking. Strong communication skills and the ability to manage multiple inquiries are essential.
Account Manager 3 at Emerson autotmotive
Mumbai, maharashtra, India - Full Time
Skills Needed
Sales, Instrumentation, Valves, Controls, Software, Customer Orientation, Consultative Selling, Technical Skills, Problem Solving, Communication, Presentation, Interpersonal Skills, Organizational Skills, Collaboration, Forecasting, Market Development
Specialization
Candidates should have a bachelor's degree or equivalent experience in engineering and a strong background in plant automation. They must possess excellent communication skills and a proven track record of engaging with end-user clients.
Experience Required
Minimum 5 year(s)
Technical Support Lead at Egis Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Technical Support, Leadership, Stakeholder Engagement, Communication Skills, Problem Solving, Itil Processes, Cloud Platforms, Networking, Infrastructure, Hardware, Software, Analytical Skills, Team Supervision, Budget Planning, Continuous Improvement, Customer Focus
Specialization
Bachelor's degree in IT or equivalent experience is required, along with demonstrated experience in technical support. Strong technical capability and leadership experience in a corporate setting are essential.
Experience Required
Minimum 5 year(s)
IT Specialist at SAIC
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Deskside Customer Service, Desktop Support, Network Installation, Troubleshooting, Data Migration, Telecommunications Systems, Messaging Services, Cable Installation, System Hardware, Software, Networking Issues, Lan/Wan Performance, Communication Skills, Fast Paced Environment, Dod Compliance, Ccna Certification, Top Secret Clearance
Specialization
Candidates must meet DOD 8570 / 8140 Compliance with Security+ or higher and possess a CCNA Certification. A Bachelor's Degree with 2 years of experience or 6 years of experience without a degree is required.
Experience Required
Minimum 2 year(s)
Network Systems Technician (Confidential Position) at Regional Center of the East Bay
Concord, California, United States - Full Time
Skills Needed
Help Desk Support, Data Network, Voice Network, Hardware, Software, Database Development, Web Development, Communication Skills, Cultural Awareness, Problem Solving
Specialization
A college degree in Computer Science or a related field is highly desirable, along with experience in Help Desk support and network systems. Candidates should possess excellent communication skills and the ability to work with diverse populations.
Experience Required
Minimum 2 year(s)
Autonomous Vehicle Operator at WME Express
Desoto, Texas, United States - Full Time
Skills Needed
Clean Driving Record, Strong Computer Skills, Software, Apps, Safety Driving, Data Collection, Collaboration, Observation
Specialization
Must have a clean driving record and background. Strong computer skills and prior autonomous experience are a plus.
Autonomy Systems Engineer III (Flight Rules & Fault Management) at Inversion
Los Angeles, California, United States - Full Time
Skills Needed
Systems Engineering, Mission Operations, Autonomy, Aerospace, Robotics, Fault Management, Safety Analysis, Communication, Gnc, Software, Hazard Analysis, Flight Test, Simulation, Decision Criteria, C++, Python
Specialization
Candidates should have 6+ years of experience in systems engineering, mission operations, autonomy, aerospace, or robotics. Experience with mission rules, fault management, and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Operations Processing Senior Associate at NTT DATA
Gurugram, haryana, India - Full Time
Skills Needed
Troubleshooting, Software, Network Issues, Ms Office, Ticketing Process, Escalation, Rotational Shifts
Specialization
Good knowledge of MS Office and ticketing processes is required. Willingness to escalate tickets to supervisors and other groups is essential.
Systems Verification Engineer - II at Boston Scientific Corporation Malaysia
Heredia, , Costa Rica - Full Time
Skills Needed
Verification, Neuromodulation, Hardware, Software, Testing, Risk Mitigation, Automation, Python, C++, Labview, Matlab, Ee Test Equipment, Dev Ops, Cicd, Data Privacy, Cybersecurity
Specialization
A Bachelor's degree in a relevant field and 2+ years of engineering experience are required. Proficiency in automated testing frameworks and knowledge of programming languages such as Python and C++ are essential.
Experience Required
Minimum 2 year(s)
Activate Games Assistant Manager at Activate Games
Cherry Hill Township, New Jersey, United States - Full Time
Skills Needed
Communication, Multi Tasking, Time Management, Leadership, Motivating, Inspiring, Conflict Resolution, Positive Work Environment, Computer Hardware, Software, Operating Systems, Networking Concepts, Troubleshooting, Customer Service, Adaptability, Energetic, Friendly
Specialization
Candidates should possess strong communication and leadership skills, along with proficiency in technology and customer service. Flexibility to work various shifts, including evenings and weekends, is essential.
Technical Support Specialist at Modula Inc.
Franklin, Ohio, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, Agility, Teamwork, Attention To Detail, Crm Systems, Hardware, Software, Product Installation, Configuration, Flexibility, Collaboration, Education
Specialization
A bachelor's degree in a related field is preferred, along with proven experience in a technical support role. Strong understanding of hardware and software components, excellent communication skills, and a customer-focused mindset are essential.
Experience Required
Minimum 2 year(s)
ANALISTA DE SUPORTE I at The businesses of Merck KGaA, Darmstadt, Germany
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Technical Support, Hardware, Software, Networking, Communication, Teamwork, Problem Solving, Documentation, Windows, Office 365, Pressure Handling, English
Specialization
Candidates should have a degree in Information Technology or related fields and basic knowledge of Windows and Office 365. Effective communication skills and the ability to work under pressure are essential, along with approximately one year of prior technical support experience.
HelpDesk Junior at EVERIENCE
Florence, Tuscany, Italy - Full Time
Skills Needed
Ticketing Platforms, Windows, Ios, Active Directory, Office 365, Networking, Mdm, Hardware, Software
Specialization
Candidates should have a diploma or degree in Computer Science and a good level of English (B1/B2). Familiarity with ticketing platforms and operating systems is essential.
Senior Product Manager - Body Worn Cameras at Axon
Scottsdale, Arizona, United States - Full Time
Skills Needed
Product Management, Hardware, Software, User Experience, Problem Solving, Data Analysis, Collaboration, Technical Program Management, Product Design, Test Validation, Customer Experience, Communication, Autonomy, Performance Metrics, Market Research, Creative Solutions
Specialization
Candidates should have a bachelor's degree in a technical field or equivalent experience, along with over 5 years in product management for hardware/software devices. Experience with quality assurance and user interaction problem-solving is also essential.
Experience Required
Minimum 5 year(s)
Intern, IT Season 2026 at Inter Miami CF LLC
Fort Lauderdale, Florida, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Documentation, Hardware, Software, Networking, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Team Collaboration, Reliability, Attention To Detail
Specialization
Candidates must be pursuing a degree in IT or a related field, or be recent graduates. A basic understanding of computer concepts and strong problem-solving skills are required.
Six Sigma Manager at Ford Global Career Site
Dearborn, Michigan, United States - Full Time
Skills Needed
Six Sigma, Problem Solving, Technical Coaching, Quality, Product Development, Manufacturing, Statistical Analysis, Root Cause Identification, Collaboration, Communication, Lean Manufacturing, Gembas, Controls, Software, Engineering, Mentoring
Specialization
A Bachelor's degree in engineering and a Certified Six Sigma Blackbelt/Master Black Belt are required. Candidates should have 8+ years of experience in quality, product development, and manufacturing, along with strong technical acumen.
Experience Required
Minimum 10 year(s)
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, It Support, Software, Infrastructure, Media, Digital Workspace, Technology, Communication Services, Moderate Complexity, Administrative Support, Diversity, Teamwork
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance are required prior to commencement.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Software, Infrastructure, Communication, Problem Solving, Digital Workspace, Technology Services, Media, Moderate Complexity, Administrative Support, Diversity, Security Clearance, National Police Check, Wellbeing Programs
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. Successful candidates will undergo a National Police Check and obtain a Security Clearance.
Acheteur IT Public F/H at EPSA
Toulouse, Occitania, France - Full Time
Skills Needed
Purchasing, Negotiation, It Procurement, Market Analysis, Contract Management, Supplier Relationship Management, Cost Evaluation, Strategic Sourcing, Public Procurement, Telecommunications, Software, Hardware, Excel, Power Point, Analytical Skills, Communication Skills, Listening Skills
Specialization
Candidates should have a minimum of 5 years of experience in IT purchasing within public markets and strong negotiation skills. A solid understanding of the IT and telecommunications sectors, along with excellent analytical and communication abilities, is essential.
Experience Required
Minimum 5 year(s)
Field Service Technician at Diebold Nixdorf
Los Angeles, California, United States - Full Time
Skills Needed
Technical Maintenance, Product Installation, Debugging, Customer Service, Problem Solving, Inspection, Cleaning, Minor Repairs, Service Scheduling, Documentation, Product Functionality, Escalation Procedures, Customer Satisfaction, Territory Management, Hardware, Software
Specialization
No specific requirements are mentioned in the job posting. The role likely requires basic technical skills and customer service abilities.
Associate- Customer Support at Sutherland
Louisville, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, Customer Service, Problem-Solving, Communication, Documentation, Ticketing Systems, Hardware, Software, Networking, LMS Platforms, Attention to Detail, Workflow Management, Student Service Support, Call Center Experience, Service Desk

Industry

IT Services and IT Consulting

Description
Company Description Delivering Digital Outcomes. Driving Real Impact. Sutherland is the preferred digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers. We are seeking skilled Technical Support Specialists with a strong troubleshooting background to deliver exceptional customer experiences. This role requires technical knowledge, strong problem-solving skills, and the ability to support customers with a wide range of device, network, and service issues. Job Description We’re looking for a skilled Tier-1 Support Agent to join our team and deliver exceptional technical and student service support. In this role, you’ll serve as the first point of contact for users seeking assistance with hardware, software, basic troubleshooting, and academic service inquiries. You’ll use your problem-solving abilities, customer-first mindset, and knowledge of ticketing systems to resolve issues efficiently and professionally. Answer, evaluate, and prioritize incoming support requests across phone, email, and chat. Provide Tier-1 troubleshooting for password resets, printer setup, break/fix instructions, LMS access, and basic technical issues. Use knowledge bases, support channels, and trained resources to resolve user concerns. Conduct user interviews to gather problem details and guide them through diagnostic steps. Recognize, research, isolate, resolve, and follow up on routine issues; escalate complex cases to Tier 2/3 or appropriate teams. Deliver student service support across: Registrar: Registration, class adjustments, graduation, transcripts, transfer credits. Admissions: Applications, placement testing, withdrawals. Bursar/Student Accounts: Payments, payment plans, tuition/fees, billing inquiries. Financial Aid: FAFSA, eligibility, disbursements, refunds, loan/scholarship inquiries. Follow established call flows to ensure complete and accurate information gathering. Log all interactions in the ticketing system and maintain detailed documentation. Generate standard reports such as Contact Center incident summaries. Adhere to published Workforce Management schedules and adjust as business needs evolve. Qualifications Experience in customer support, service desk, call center, or technical support roles preferred. Familiarity with ticketing systems and problem management tools. Basic understanding of hardware, software, networking, and LMS platforms. Strong communication skills with the ability to guide users through troubleshooting steps. Ability to prioritize tasks and manage multiple inquiries simultaneously. Comfortable supporting both technical and student service-related inquiries. Strong attention to detail with accurate documentation habits. Ability to follow structured workflows, scripts, and diagnostic procedures. Reliability and commitment to schedule adherence. High School Diploma or Equivalent Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Responsibilities
The Associate- Customer Support will serve as the first point of contact for users seeking assistance with technical and academic inquiries. Responsibilities include troubleshooting issues, conducting user interviews, and logging interactions in the ticketing system.
Associate- Customer Support at Sutherland
Louisville, Kentucky, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Problem Solving, Communication, Documentation, Ticketing Systems, Hardware, Software, Networking, Lms Platforms, Attention To Detail, Workflow Management, Student Service Support, Call Center Experience, Service Desk
Specialization
Candidates should have experience in customer support or technical support roles and a basic understanding of hardware, software, and networking. Strong communication skills and the ability to manage multiple inquiries are essential.
Account Manager 3 at Emerson autotmotive
Mumbai, maharashtra, India - Full Time
Skills Needed
Sales, Instrumentation, Valves, Controls, Software, Customer Orientation, Consultative Selling, Technical Skills, Problem Solving, Communication, Presentation, Interpersonal Skills, Organizational Skills, Collaboration, Forecasting, Market Development
Specialization
Candidates should have a bachelor's degree or equivalent experience in engineering and a strong background in plant automation. They must possess excellent communication skills and a proven track record of engaging with end-user clients.
Experience Required
Minimum 5 year(s)
Technical Support Lead at Egis Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Technical Support, Leadership, Stakeholder Engagement, Communication Skills, Problem Solving, Itil Processes, Cloud Platforms, Networking, Infrastructure, Hardware, Software, Analytical Skills, Team Supervision, Budget Planning, Continuous Improvement, Customer Focus
Specialization
Bachelor's degree in IT or equivalent experience is required, along with demonstrated experience in technical support. Strong technical capability and leadership experience in a corporate setting are essential.
Experience Required
Minimum 5 year(s)
IT Specialist at SAIC
Stuttgart, Baden-Württemberg, Germany - Full Time
Skills Needed
Deskside Customer Service, Desktop Support, Network Installation, Troubleshooting, Data Migration, Telecommunications Systems, Messaging Services, Cable Installation, System Hardware, Software, Networking Issues, Lan/Wan Performance, Communication Skills, Fast Paced Environment, Dod Compliance, Ccna Certification, Top Secret Clearance
Specialization
Candidates must meet DOD 8570 / 8140 Compliance with Security+ or higher and possess a CCNA Certification. A Bachelor's Degree with 2 years of experience or 6 years of experience without a degree is required.
Experience Required
Minimum 2 year(s)
Network Systems Technician (Confidential Position) at Regional Center of the East Bay
Concord, California, United States - Full Time
Skills Needed
Help Desk Support, Data Network, Voice Network, Hardware, Software, Database Development, Web Development, Communication Skills, Cultural Awareness, Problem Solving
Specialization
A college degree in Computer Science or a related field is highly desirable, along with experience in Help Desk support and network systems. Candidates should possess excellent communication skills and the ability to work with diverse populations.
Experience Required
Minimum 2 year(s)
Autonomous Vehicle Operator at WME Express
Desoto, Texas, United States - Full Time
Skills Needed
Clean Driving Record, Strong Computer Skills, Software, Apps, Safety Driving, Data Collection, Collaboration, Observation
Specialization
Must have a clean driving record and background. Strong computer skills and prior autonomous experience are a plus.
Autonomy Systems Engineer III (Flight Rules & Fault Management) at Inversion
Los Angeles, California, United States - Full Time
Skills Needed
Systems Engineering, Mission Operations, Autonomy, Aerospace, Robotics, Fault Management, Safety Analysis, Communication, Gnc, Software, Hazard Analysis, Flight Test, Simulation, Decision Criteria, C++, Python
Specialization
Candidates should have 6+ years of experience in systems engineering, mission operations, autonomy, aerospace, or robotics. Experience with mission rules, fault management, and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Operations Processing Senior Associate at NTT DATA
Gurugram, haryana, India - Full Time
Skills Needed
Troubleshooting, Software, Network Issues, Ms Office, Ticketing Process, Escalation, Rotational Shifts
Specialization
Good knowledge of MS Office and ticketing processes is required. Willingness to escalate tickets to supervisors and other groups is essential.
Systems Verification Engineer - II at Boston Scientific Corporation Malaysia
Heredia, , Costa Rica - Full Time
Skills Needed
Verification, Neuromodulation, Hardware, Software, Testing, Risk Mitigation, Automation, Python, C++, Labview, Matlab, Ee Test Equipment, Dev Ops, Cicd, Data Privacy, Cybersecurity
Specialization
A Bachelor's degree in a relevant field and 2+ years of engineering experience are required. Proficiency in automated testing frameworks and knowledge of programming languages such as Python and C++ are essential.
Experience Required
Minimum 2 year(s)
Activate Games Assistant Manager at Activate Games
Cherry Hill Township, New Jersey, United States - Full Time
Skills Needed
Communication, Multi Tasking, Time Management, Leadership, Motivating, Inspiring, Conflict Resolution, Positive Work Environment, Computer Hardware, Software, Operating Systems, Networking Concepts, Troubleshooting, Customer Service, Adaptability, Energetic, Friendly
Specialization
Candidates should possess strong communication and leadership skills, along with proficiency in technology and customer service. Flexibility to work various shifts, including evenings and weekends, is essential.
Technical Support Specialist at Modula Inc.
Franklin, Ohio, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, Agility, Teamwork, Attention To Detail, Crm Systems, Hardware, Software, Product Installation, Configuration, Flexibility, Collaboration, Education
Specialization
A bachelor's degree in a related field is preferred, along with proven experience in a technical support role. Strong understanding of hardware and software components, excellent communication skills, and a customer-focused mindset are essential.
Experience Required
Minimum 2 year(s)
ANALISTA DE SUPORTE I at The businesses of Merck KGaA, Darmstadt, Germany
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Technical Support, Hardware, Software, Networking, Communication, Teamwork, Problem Solving, Documentation, Windows, Office 365, Pressure Handling, English
Specialization
Candidates should have a degree in Information Technology or related fields and basic knowledge of Windows and Office 365. Effective communication skills and the ability to work under pressure are essential, along with approximately one year of prior technical support experience.
HelpDesk Junior at EVERIENCE
Florence, Tuscany, Italy - Full Time
Skills Needed
Ticketing Platforms, Windows, Ios, Active Directory, Office 365, Networking, Mdm, Hardware, Software
Specialization
Candidates should have a diploma or degree in Computer Science and a good level of English (B1/B2). Familiarity with ticketing platforms and operating systems is essential.
Senior Product Manager - Body Worn Cameras at Axon
Scottsdale, Arizona, United States - Full Time
Skills Needed
Product Management, Hardware, Software, User Experience, Problem Solving, Data Analysis, Collaboration, Technical Program Management, Product Design, Test Validation, Customer Experience, Communication, Autonomy, Performance Metrics, Market Research, Creative Solutions
Specialization
Candidates should have a bachelor's degree in a technical field or equivalent experience, along with over 5 years in product management for hardware/software devices. Experience with quality assurance and user interaction problem-solving is also essential.
Experience Required
Minimum 5 year(s)
Intern, IT Season 2026 at Inter Miami CF LLC
Fort Lauderdale, Florida, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Documentation, Hardware, Software, Networking, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Team Collaboration, Reliability, Attention To Detail
Specialization
Candidates must be pursuing a degree in IT or a related field, or be recent graduates. A basic understanding of computer concepts and strong problem-solving skills are required.
Six Sigma Manager at Ford Global Career Site
Dearborn, Michigan, United States - Full Time
Skills Needed
Six Sigma, Problem Solving, Technical Coaching, Quality, Product Development, Manufacturing, Statistical Analysis, Root Cause Identification, Collaboration, Communication, Lean Manufacturing, Gembas, Controls, Software, Engineering, Mentoring
Specialization
A Bachelor's degree in engineering and a Certified Six Sigma Blackbelt/Master Black Belt are required. Candidates should have 8+ years of experience in quality, product development, and manufacturing, along with strong technical acumen.
Experience Required
Minimum 10 year(s)
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, It Support, Software, Infrastructure, Media, Digital Workspace, Technology, Communication Services, Moderate Complexity, Administrative Support, Diversity, Teamwork
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance are required prior to commencement.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Software, Infrastructure, Communication, Problem Solving, Digital Workspace, Technology Services, Media, Moderate Complexity, Administrative Support, Diversity, Security Clearance, National Police Check, Wellbeing Programs
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. Successful candidates will undergo a National Police Check and obtain a Security Clearance.
Acheteur IT Public F/H at EPSA
Toulouse, Occitania, France - Full Time
Skills Needed
Purchasing, Negotiation, It Procurement, Market Analysis, Contract Management, Supplier Relationship Management, Cost Evaluation, Strategic Sourcing, Public Procurement, Telecommunications, Software, Hardware, Excel, Power Point, Analytical Skills, Communication Skills, Listening Skills
Specialization
Candidates should have a minimum of 5 years of experience in IT purchasing within public markets and strong negotiation skills. A solid understanding of the IT and telecommunications sectors, along with excellent analytical and communication abilities, is essential.
Experience Required
Minimum 5 year(s)
Field Service Technician at Diebold Nixdorf
Los Angeles, California, United States - Full Time
Skills Needed
Technical Maintenance, Product Installation, Debugging, Customer Service, Problem Solving, Inspection, Cleaning, Minor Repairs, Service Scheduling, Documentation, Product Functionality, Escalation Procedures, Customer Satisfaction, Territory Management, Hardware, Software
Specialization
No specific requirements are mentioned in the job posting. The role likely requires basic technical skills and customer service abilities.