ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high-quality operational systems and processes. Performing in rotational assignments, provides 1st tier support to the employee population primarily in US & Canada. Supports and works closely with HR COEs in support of the HR administrative processes. Offers superb customer service by exemplifying: Accountability, Integrity, Performance, Respect, Service, Trust and Teamwork.

THE MAIN RESPONSIBILITIES

• Onboarding & Candidate Experience: Coordinate end-to-end onboarding activities to ensure a welcoming and efficient experience for new hires. Responsibilities include responding to candidate and manager inquiries, scheduling interviews, managing candidate dispositions, generating offer letters, initiating background checks and drug screens, coordinating new hire paperwork, and facilitating equipment setup with relevant departments.
• HR Service Center Support: Serve as a key point of contact for internal and external HR inquiries via the HR Service Center. Provide timely and accurate responses regarding payroll, HR policy interpretation, system navigation, invoicing, and compliance-related audits.
• HR Coordination & Process Improvement: Contribute to the training and cross-training of HR Shared Services Coordinators across the employee lifecycle. Maintain and update process documentation, track key HR metrics, and review HR communications for clarity and accuracy.
• Employee Offboarding Support: Assist employees through voluntary resignation and reduction-in-force processes by collaborating with HR and Legal teams.
• Calendar Management: Effectively manage and coordinate calendars for interviews, onboarding sessions, training events, and meetings across multiple stakeholders, ensuring scheduling efficiency and minimal conflicts.