Are you passionate about providing excellent customer service and supporting students? Birkbeck, University of London, is seeking a dedicated Student Services Assistant to join our Student Advice Centre. This role is perfect for someone who thrives in a dynamic environment and enjoys working with a diverse range of people.
The Student Advice Centre serves as a hub for customer enquiries and this position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity. The Advice Centre is the initial point of contact for all prospective, and current, students in connection with their studies, and provides a gateway to student support at Birkbeck. This is a full-time, four month contract from July-November 2025, on a salary of £28,108 per year.

As a Student Services Assistant, you will:

• Act as the first point of contact for all current and prospective students.
• Handle enquiries via telephone, email, and in-person, especially during the Clearing Admissions cycle.
• Provide clear advice on Birkbeck’s admissions policies and procedures.
• Use College systems to log queries, book appointments, and guide students on enrolment.
• Work flexibly across different teams, supporting team members and maintain accurate records and resources.

To be successful as a Student Services Assistant, you should have:

• Excellent interpersonal and communication skills and a commitment to providing excellent customer service.
• The ability to work well in a team and handle high volumes/extensive work during peak periods.
• Excellent spoken and written English skills.
• Strong IT skills, including proficiency in MS Office and the ability to learn new systems (training provided).

This opportunity would build on experience as; university administrator; retail assistant; or customer service advisor.
If you are looking for a role where you can make a difference and support students in their academic journey, apply now to become our next Student Services Assistant. We look forward to welcoming you to our team at Birkbeck, University of London.

Please refer the Job description for details