YOUR IMPACT

• Serve as the first point of contact for team members needing assistance from HR, handling inquiries via phone or self-service through the ServiceNow case management system.
• Provide timely and professional customer service, ensuring team members receive accurate information and empathetic support.
• Resolve or escalate inquiries related to benefits, payroll, compensation, talent acquisition, HR technology, and other HR topics.
• Collaborate closely with team members and internal HR stakeholders to address and resolve issues quickly and effectively.
• Write and maintain knowledge articles to empower team members with self-service access to relevant HR information.
• Conduct data audits in Workday to ensure team member information is accurate and up to date.
• Perform data maintenance and mass updates during times of organizational change.
• Continuously seek opportunities to enhance processes and improve the team member experience.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• Two (2) or more years of relevant experience in Human Resources.

STANDOUT QUALIFICATIONS

• Customer service skills with a strong focus on empathy, professionalism, and follow-through.
• Ability to thrive in a fast-paced, high-volume customer service environment.
• Strong verbal and written communication skills, with the ability to explain policies and procedures clearly.
• Proficiency in HR technology systems such as ServiceNow and Workday.
• Familiarity with Microsoft Office Suite, including Excel, Word, and PowerPoint.
• An Associate’s or Bachelor’s degree in a related field.
• Bilingual.

The Human Resources (HR) Services Specialist is a key role in our HR organization, providing exceptional case management and customer service via phone and digital interactions. This role facilitates a seamless and high-touch experience for our team members, serving as the first point of contact for HR-related inquiries. You’ll work closely with HR Business Partners, Benefits, Compensation, Talent Acquisition, HR Technology and Payroll to resolve issues and ensure a People First experience in every interaction.
As an HR Services Specialist, you’ll thrive in a fast-paced, high-volume environment where collaboration, adaptability, and effective communication are critical. You’ll also have opportunities to enhance processes and improve the team member experience in meaningful ways. The role heavily utilizes ServiceNow and Workday for case management and data entry.