ABOUT US:

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

TO STAFFING AND RECRUITING AGENCIES:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team

The Retail Relief Staffing Officer manages a staffing pool for the retail banking branch network. Responsibilities include interviewing, hiring, on-boarding, scheduling, coaching, and development of Client Service Specialist float pool employees for a specified geographic region.

• Interview, hire, onboard, and maintain adequate staffing levels for the retail relief staff in a specific market.
• Create and manage the schedule for relief staff, prioritizing requests by greatest need
• Proactively work with Retail Leadership (and some departments) to anticipate and fulfill their needs.
• Actively manage, coach, and mentor staff.
• Train staff and model the bank’s Breakthrough Client Service Standards for interactions with external and internal clients.
• Build and maintain relationships with branch and retail leadership.
• Identify and develop mentor branches within the assigned market that will provide onsite training and mentoring.
• Travel to various hubs within the specified market to interview candidates, coach current associates, or for other business purposes.
• Attending retail meetings as appropriate to build relationships and educate on the relief staffing services, how to request them, and expectations around utilizing a CSS Float
• Track and report all new hires, transfers, terminations, and float turnover ratios.
• Partner with HR regarding employment issues, coaching opportunities, disciplinary actions, and terminations.
• Direct and promote a continuous learning environment.
• Manage time and attendance systems for accurate billing to departments and branches, over and short reports, operational tasks, conducting performance reviews, approving employee expense reports, coordinating and approving transfer requests, and other items as appropriate.
• Act as backup to other Relief Staff Officers as needed.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.