ABOUT US

We have a fantastic and exciting opportunity to join the Commercial Support Team within our growing, successful Agency of NFU Mutual here in Ipswich based at our site in the beautiful countryside of Wherstead, Ipswich.
As a local agency of NFU Mutual we deliver a first-class service and sell the NFU Mutual product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

THE ROLE

Working in an upbeat and friendly team, you will play a key role in the success of an expanding local business, providing excellent customer service to our members and working as part of a focused team. You will provide support to our Partners, review and advise customers on their insurance requirements and create cross-selling opportunities.

• Support Partners with enquiries, existing policy alterations, and renewal reviews
• Provide first class Customer Service by establishing their needs
• Respond to billing and accounting queries
• Introduce NFU Mutual Financial Services to new and existing customers
• Assist with day-to-day office administration processes

To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. We will provide a professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices as well as:

• Support with CII qualifications
• Pension Contribution
• Medical Cashback Plan
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Beautiful countryside setting with access to open countryside
• Onsite shower facilities
• Free On -Site parking
• A Family Friendly policy that helps you balance your work and family responsibilities
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• Salary Up to £28k depending on experienc