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Senior Solutions Engineer at Crescendo.ai
, , United States - Full Time
Skills Needed
Pre Sales, Product Demos, Discovery Sessions, Technical Consulting, Crm, Ccaas, Rest Apis, Webhooks, Python, Javascript, Llms, Customer Experience Strategy, Service Design, Cost Modeling, Solution Architecture, B2b Software
Specialization
Requires 5+ years of experience as a Sales Engineer or Solutions Architect in a B2B tech environment, preferably within the Contact Center or CX space. Must possess strong technical knowledge of CRMs, APIs, and LLMs, along with the ability to communicate complex solutions to executive stakeholders.
Experience Required
Minimum 5 year(s)
Custodian, Blue Solutions at Goodwill Industries of Central Texas
Austin, Texas, United States - Full Time
Skills Needed
Cleaning, Sanitization, Floor Maintenance, Chemical Handling, Vacuuming, Mopping, Buffing, Waste Management, Safety Compliance, Time Management
Specialization
Requires one to three months of cleaning experience or approved training and a valid driver's license. Must be able to lift 20 pounds and pass a criminal background check.
Custodian, Blue Solutions at Goodwill Industries of Central Texas
Austin, Texas, United States - Full Time
Skills Needed
Cleaning, Sanitization, Floor Care, Vacuuming, Mopping, Buffing, Chemical Handling, Waste Management, Safety Compliance, Time Management
Specialization
Requires one to three months of cleaning experience or approved training and a valid driver's license. Must be able to lift 20 pounds and pass a criminal background check.
Member Solutions Advocate at AmeriCU Credit Union
City of Rome, New York, United States - Full Time
Skills Needed
Debt Collection, Loan Workout, Member Counseling, Account Documentation, Risk Management, Repossession Management, Credit Counseling Analysis, Data Tracking, Legal Action Recommendation, Charge Off Processing, Financial Analysis, Regulatory Compliance
Specialization
The candidate should have experience in collections and loan recovery within a financial setting. Ability to maintain detailed documentation and work collaboratively to meet strategic credit union goals is required.
Experience Required
Minimum 2 year(s)
Customer Solutions Leader at Faris Machinery
Grand Junction, Colorado, United States - Full Time
Skills Needed
Customer Experience Management, Service Coordination, Workflow Management, Estimating, Conflict Resolution, Work In Process (Wip) Tracking, Technical Communication, Shop Operations, Revenue Growth, Resource Scheduling, Documentation, Relationship Building
Specialization
Candidates should have extensive experience as a Service Advisor or Coordinator, preferably with 10+ years as a heavy equipment mechanic or a degree in mechanical engineering. Strong skills in communication, conflict resolution, and service operations management are required.
Experience Required
Minimum 10 year(s)
Senior Solutions Engineer at OneTrust
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Staff Solutions Architect at Docker, Inc
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Ministry Brands
Dublin, Armagh - Northern Ireland, Ireland - Full Time
Skills Needed
N/A
Digital Solutions Manager at Townsquare Ignite
Quinte West, Ontario, Canada - Full Time
Skills Needed
Digital Sales, Pipeline Management, Full Funnel Marketing, Programmatic Advertising, Search Engine Marketing, Social Media Marketing, Client Relationship Management, Performance Reporting, Presentation Skills, Interpersonal Communication, Strategic Leadership, Sales Coaching, Microsoft Powerpoint, Microsoft Excel, Digital Research Tools, Business Development
Specialization
Candidates must have a minimum of 2 years of digital sales experience with a proven track record in selling Search, Social, and Programmatic products. A bachelor's degree and a valid driver's license are required, while IAB Certification is preferred.
Experience Required
Minimum 2 year(s)
Digital Solutions Manager at Townsquare Ignite
Atlantic City, New Jersey, United States - Full Time
Skills Needed
Digital Sales, Pipeline Management, Programmatic Advertising, Search Engine Marketing, Social Media Marketing, Client Relationship Management, Performance Reporting, Strategic Sales Leadership, Presentation Skills, Interpersonal Communication, Market Research, Full Funnel Marketing
Specialization
Candidates must have at least 2 years of digital sales experience with a proven track record in Search, Social, and Programmatic products. A BA/BS degree is required, and IAB Certification is preferred.
Experience Required
Minimum 2 year(s)
Manager, Solutions Center at BANK FUND STAFF FEDERAL CREDIT UNION
, District of Columbia, United States - Full Time
Skills Needed
Leadership, Team Management, It Service Management, Itil, Sla Management, Incident Management, Problem Management, Change Management, Performance Management, Process Improvement, Stakeholder Management, Budget Management, Analytical Reporting, Customer Service Excellence, Strategic Thinking, Decision Making
Specialization
Requires a Bachelor's degree in IT, Computer Science, or Business and 5-8 years of progressive IT experience, including 5 years in leadership. Proficiency in ITIL practices and experience managing Service Desk operations, preferably within a financial institution, is required.
Experience Required
Minimum 5 year(s)
Technical Solutions Owner at Sandoz
, Telangana, India - Full Time
Skills Needed
Business Acumen, Business Requirements, Customer Requirements, Information Technology Consulting, Stakeholder Management, Strategic Planning, Technical Analysis, Software Design, Solutions Architecture, User Experience Design, Data Engineering, Business Analysis, Relationship Management, Technical Specification Development, System Integration, Architectural Design
Specialization
Requires a Bachelor's degree in IT, Computer Science, or a related field with over 12 years of overall experience, including 8 years in software design. Candidates must be proficient in solutions architecture, data engineering, and stakeholder management.
Experience Required
Minimum 10 year(s)
Client Solutions Engineer at Cover Genius
, Southern Red Sea Region, Eritrea - Full Time
Skills Needed
Python, Javascript, Java, Php, Http, Html, Json, Sql, Google Bigquery, Google Data Studio, Technical Sales, System Architecture, Client Engagement, Problem Solving, Mandarin Fluency, B2b Technology Management
Specialization
Candidates need over 10 years of experience in programming, web technologies, and customer-facing technical roles. Fluency in Mandarin and a bachelor's degree in a relevant field are required or highly desired.
Experience Required
Minimum 10 year(s)
Growth Solutions Director at Heed Health
City of London, England, United Kingdom - Full Time
Skills Needed
Rfp Leadership, Commercial Acumen, Strategic Thinking, Stakeholder Management, Pitching, Operating Models, Value Propositions, Business Case Development, Cross Functional Leadership, Resource Management, Project Management, Client Presentations
Specialization
Requires a senior professional with strong commercial acumen and the ability to manage multiple high-priority workstreams under pressure. Must be adept at senior stakeholder management and shaping commercial narratives to justify investments.
Experience Required
Minimum 10 year(s)
Senior Solutions Engineer at DataDome
Illinois, Manitoba, USA - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Appnovation Technologies
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Elevate Digital
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Senior Solutions Engineer at SNAPLOGIC INC
London, England, United Kingdom - Full Time
Skills Needed
Pre Sales, Ipaas, Api Management, Etl, Esb, Relational Databases, Saas, Cloud Computing, Java, Data Integration, Application Integration, Solution Architecture, Proof Of Concept, Technical Consulting, Presentation Skills, Requirement Analysis
Specialization
Candidates need 5+ years of technical experience, including 3+ years in a pre-sales environment for software vendors in the iPaaS or ETL space. A degree in Computer Science or a related technical field is preferred, along with strong database and cloud computing skills.
Experience Required
Minimum 5 year(s)
Cloud Solutions Architect at Devoteam
Dubai, Northwest Territories, United Arab Emirates - Full Time
Skills Needed
N/A
Cloud Solutions Architect at ORANGE COMPUTER
Dubai, Northwest Territories, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Solutions Engineer at Crescendo.ai
, , United States -
Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Pre-sales, Product Demos, Discovery Sessions, Technical Consulting, CRM, CCaaS, REST APIs, Webhooks, Python, JavaScript, LLMs, Customer Experience Strategy, Service Design, Cost Modeling, Solution Architecture, B2B Software

Industry

technology;Information and Internet

Description
Role Details Location: United States Work Setup: Remote About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role The Solutions team plays a critical role in the pre-sales environment, building demos and service models and offering technical expertise both to prospects and existing customers who are undergoing a CX transformation. As a Senior Solutions Engineer, you’ll assist in discovery and assist our Sales team in demonstrating Crescendo’s unique capabilities and commitment to service excellence. Our ICP is Customer Service & CX Executives and Operators at mid-market and enterprise technology firms. As a member of the Solutions team, you’ll work closely with many stakeholders, most importantly our Sales and Success organization and our Product and Engineering team, which includes former leaders from Zendesk, Genesys, and Five9. We’re looking for candidates who have a strong understanding of the AI CX landscape, including the AI solutions offered by major CRMs. We can’t wait to show you what we’ve built and how we differentiate ourselves from every other AI solution on the market. What You’ll Do: Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools. Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools. Create resources and workshops to demonstrate agentic AI use cases that can drive value. Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices. Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers. Partner with our CX Solution Designers to create service design and cost models for our customers. Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed. Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities. Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables. Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives. (Hint: We’re the only company offering Augmented AI — the best AI technology, fully managed by us with guaranteed outcomes and live human agents included in the solution.) What We Expect From You: Experience: 5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred). Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences. Technical Skills: Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI Knowledge of webhooks, REST APIs, and common integration patterns. Preferred: Familiarity with programming/scripting languages such as Python or JavaScript. Experience experimenting with multiple leading LLMs and their various applications in the CX space Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller What You’ll Get In Return: Be part of a people-first, values-driven organization Work with innovative global partners and diverse teams Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
Responsibilities
Lead discovery sessions and build tailored product demos to showcase AI CX capabilities to prospective and existing customers. Partner with Sales, Product, and Engineering teams to refine requirements and influence the product roadmap based on client feedback.
Senior Solutions Engineer at Crescendo.ai
, , United States - Full Time
Skills Needed
Pre Sales, Product Demos, Discovery Sessions, Technical Consulting, Crm, Ccaas, Rest Apis, Webhooks, Python, Javascript, Llms, Customer Experience Strategy, Service Design, Cost Modeling, Solution Architecture, B2b Software
Specialization
Requires 5+ years of experience as a Sales Engineer or Solutions Architect in a B2B tech environment, preferably within the Contact Center or CX space. Must possess strong technical knowledge of CRMs, APIs, and LLMs, along with the ability to communicate complex solutions to executive stakeholders.
Experience Required
Minimum 5 year(s)
Custodian, Blue Solutions at Goodwill Industries of Central Texas
Austin, Texas, United States - Full Time
Skills Needed
Cleaning, Sanitization, Floor Maintenance, Chemical Handling, Vacuuming, Mopping, Buffing, Waste Management, Safety Compliance, Time Management
Specialization
Requires one to three months of cleaning experience or approved training and a valid driver's license. Must be able to lift 20 pounds and pass a criminal background check.
Custodian, Blue Solutions at Goodwill Industries of Central Texas
Austin, Texas, United States - Full Time
Skills Needed
Cleaning, Sanitization, Floor Care, Vacuuming, Mopping, Buffing, Chemical Handling, Waste Management, Safety Compliance, Time Management
Specialization
Requires one to three months of cleaning experience or approved training and a valid driver's license. Must be able to lift 20 pounds and pass a criminal background check.
Member Solutions Advocate at AmeriCU Credit Union
City of Rome, New York, United States - Full Time
Skills Needed
Debt Collection, Loan Workout, Member Counseling, Account Documentation, Risk Management, Repossession Management, Credit Counseling Analysis, Data Tracking, Legal Action Recommendation, Charge Off Processing, Financial Analysis, Regulatory Compliance
Specialization
The candidate should have experience in collections and loan recovery within a financial setting. Ability to maintain detailed documentation and work collaboratively to meet strategic credit union goals is required.
Experience Required
Minimum 2 year(s)
Customer Solutions Leader at Faris Machinery
Grand Junction, Colorado, United States - Full Time
Skills Needed
Customer Experience Management, Service Coordination, Workflow Management, Estimating, Conflict Resolution, Work In Process (Wip) Tracking, Technical Communication, Shop Operations, Revenue Growth, Resource Scheduling, Documentation, Relationship Building
Specialization
Candidates should have extensive experience as a Service Advisor or Coordinator, preferably with 10+ years as a heavy equipment mechanic or a degree in mechanical engineering. Strong skills in communication, conflict resolution, and service operations management are required.
Experience Required
Minimum 10 year(s)
Senior Solutions Engineer at OneTrust
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Staff Solutions Architect at Docker, Inc
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Ministry Brands
Dublin, Armagh - Northern Ireland, Ireland - Full Time
Skills Needed
N/A
Digital Solutions Manager at Townsquare Ignite
Quinte West, Ontario, Canada - Full Time
Skills Needed
Digital Sales, Pipeline Management, Full Funnel Marketing, Programmatic Advertising, Search Engine Marketing, Social Media Marketing, Client Relationship Management, Performance Reporting, Presentation Skills, Interpersonal Communication, Strategic Leadership, Sales Coaching, Microsoft Powerpoint, Microsoft Excel, Digital Research Tools, Business Development
Specialization
Candidates must have a minimum of 2 years of digital sales experience with a proven track record in selling Search, Social, and Programmatic products. A bachelor's degree and a valid driver's license are required, while IAB Certification is preferred.
Experience Required
Minimum 2 year(s)
Digital Solutions Manager at Townsquare Ignite
Atlantic City, New Jersey, United States - Full Time
Skills Needed
Digital Sales, Pipeline Management, Programmatic Advertising, Search Engine Marketing, Social Media Marketing, Client Relationship Management, Performance Reporting, Strategic Sales Leadership, Presentation Skills, Interpersonal Communication, Market Research, Full Funnel Marketing
Specialization
Candidates must have at least 2 years of digital sales experience with a proven track record in Search, Social, and Programmatic products. A BA/BS degree is required, and IAB Certification is preferred.
Experience Required
Minimum 2 year(s)
Manager, Solutions Center at BANK FUND STAFF FEDERAL CREDIT UNION
, District of Columbia, United States - Full Time
Skills Needed
Leadership, Team Management, It Service Management, Itil, Sla Management, Incident Management, Problem Management, Change Management, Performance Management, Process Improvement, Stakeholder Management, Budget Management, Analytical Reporting, Customer Service Excellence, Strategic Thinking, Decision Making
Specialization
Requires a Bachelor's degree in IT, Computer Science, or Business and 5-8 years of progressive IT experience, including 5 years in leadership. Proficiency in ITIL practices and experience managing Service Desk operations, preferably within a financial institution, is required.
Experience Required
Minimum 5 year(s)
Technical Solutions Owner at Sandoz
, Telangana, India - Full Time
Skills Needed
Business Acumen, Business Requirements, Customer Requirements, Information Technology Consulting, Stakeholder Management, Strategic Planning, Technical Analysis, Software Design, Solutions Architecture, User Experience Design, Data Engineering, Business Analysis, Relationship Management, Technical Specification Development, System Integration, Architectural Design
Specialization
Requires a Bachelor's degree in IT, Computer Science, or a related field with over 12 years of overall experience, including 8 years in software design. Candidates must be proficient in solutions architecture, data engineering, and stakeholder management.
Experience Required
Minimum 10 year(s)
Client Solutions Engineer at Cover Genius
, Southern Red Sea Region, Eritrea - Full Time
Skills Needed
Python, Javascript, Java, Php, Http, Html, Json, Sql, Google Bigquery, Google Data Studio, Technical Sales, System Architecture, Client Engagement, Problem Solving, Mandarin Fluency, B2b Technology Management
Specialization
Candidates need over 10 years of experience in programming, web technologies, and customer-facing technical roles. Fluency in Mandarin and a bachelor's degree in a relevant field are required or highly desired.
Experience Required
Minimum 10 year(s)
Growth Solutions Director at Heed Health
City of London, England, United Kingdom - Full Time
Skills Needed
Rfp Leadership, Commercial Acumen, Strategic Thinking, Stakeholder Management, Pitching, Operating Models, Value Propositions, Business Case Development, Cross Functional Leadership, Resource Management, Project Management, Client Presentations
Specialization
Requires a senior professional with strong commercial acumen and the ability to manage multiple high-priority workstreams under pressure. Must be adept at senior stakeholder management and shaping commercial narratives to justify investments.
Experience Required
Minimum 10 year(s)
Senior Solutions Engineer at DataDome
Illinois, Manitoba, USA - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Appnovation Technologies
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Cloud Solutions Architect at Elevate Digital
London, Londonderry - Northern Ireland, United Kingdom - Full Time
Skills Needed
N/A
Senior Solutions Engineer at SNAPLOGIC INC
London, England, United Kingdom - Full Time
Skills Needed
Pre Sales, Ipaas, Api Management, Etl, Esb, Relational Databases, Saas, Cloud Computing, Java, Data Integration, Application Integration, Solution Architecture, Proof Of Concept, Technical Consulting, Presentation Skills, Requirement Analysis
Specialization
Candidates need 5+ years of technical experience, including 3+ years in a pre-sales environment for software vendors in the iPaaS or ETL space. A degree in Computer Science or a related technical field is preferred, along with strong database and cloud computing skills.
Experience Required
Minimum 5 year(s)
Cloud Solutions Architect at Devoteam
Dubai, Northwest Territories, United Arab Emirates - Full Time
Skills Needed
N/A
Cloud Solutions Architect at ORANGE COMPUTER
Dubai, Northwest Territories, United Arab Emirates - Full Time
Skills Needed
N/A