Total Tech Solutions, Inc. is looking for a motivated and tech-savvy Call Center Representative to join our Technical Support team. If you’re passionate about helping people and solving problems, we’d love to hear from you!
In this role, you will provide exceptional technical support to our customers via phone, email, and text. You’ll troubleshoot issues related to laptops and tablets (PC and Mac), manage support tickets, and assist in shipping logistics. A strong understanding of computer systems and a genuine desire to assist others are key to success in this position.

MINIMUM QUALIFICATIONS:

• Fluent in English with strong oral and written communication skills
• Demonstrated ability to manage time effectively and work both independently and as part of a team
• Basic understanding of computer systems and components (both PC and Mac is a plus)
• Some experience in customer or tech support, or in sales/repair service, is helpful
• A+ Certification or equivalent knowledge is preferred, though not required
  Job Type: Full-time
  Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Carlstadt, NJ 07072 (Required)

Work Location: In perso

• Responding to customer inquiries across multiple channels (phone, email, text)
• Diagnosing and resolving hardware and software issues
• Managing support tickets from intake through resolution
• Coordinating and overseeing shipping of products and returns
• Maintaining accurate records of customer interactions and technical issues