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Software Support Specialist - Tier 1 at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Customer Support, Troubleshooting, Communication, Problem Solving, Saas Support, Ticket Management, Product Configuration, Collaboration, Critical Thinking, Adaptability, Detail Oriented, Empathy
Specialization
Requires 1+ year of experience in a high-volume customer-facing environment such as SaaS, hospitality, or retail. Candidates must possess strong communication skills, a problem-solving mindset, and a willingness to learn technical concepts.
Account Manager at Advanced Solutions International Inc.
Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Treasury Analyst at Communicate Recruitment Solutions LTD
berlin, Berlin, Ireland - Full Time
Skills Needed
N/A
AI SWE / Agentic Handover Engineer (DevOps Engineer) at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Python, Ai Orchestration, Rag, Devops, Openstack, Langgraph, Llamaindex, Api Integration, Prompt Engineering, Vector Databases, Ci/Cd, Technical Documentation
Specialization
Requires over 5 years of engineering experience with proficiency in Python, APIs, and production-level AI systems like RAG. Preference is given to candidates familiar with OpenStack or similarly complex multi-service infrastructure platforms.
Experience Required
Minimum 5 year(s)
Senior Data Engineer (GCP preferred / Azure / AWS) (m/f/d) at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Gcp, Azure, Aws, Machine Learning, Data Visualization, Big Data, Kafka, Spark, Sql, Nosql, Python, R, Data Warehousing, Data Mining, Data Architecture, Team Management
Specialization
Requires a Master's degree in IT and at least 5 years of experience in ICT analysis and architecture. Expert-level proficiency in Cloud solutions (GCP/Azure/AWS), Big Data technologies, and data streaming is essential.
Experience Required
Minimum 5 year(s)
Territory Sales Manager at Newcross Healthcare Solutions Limited
London, Manitoba, United Kingdom - Full Time
Skills Needed
N/A
National Accounts Manager at Newcross Healthcare Solutions Limited
, , United Kingdom - Full Time
Skills Needed
National Account Management, Strategic Account Planning, Business Development, Client Relationship Management, Stakeholder Management, Commercial Negotiation, Revenue Growth, Customer Retention, Crm Proficiency, Data Analysis, Performance Monitoring, Contract Management, Presentation Skills, Communication Skills, Strategic Thinking, Market Analysis
Specialization
Proven experience in National Account Management or Business Development with a track record of managing complex, multi-site customer accounts. Strong commercial awareness and the ability to influence executive decision-makers are essential.
Experience Required
Minimum 5 year(s)
Business Development Manager at Eclick Softwares and Solutions Pvt Ltd
Bidhannagar, west bengal, India - Full Time
Skills Needed
Business Development, Sales Cycle Management, Client Relationship Management, Negotiation, Proposal Writing, Lead Generation, Project Estimation, English Communication, Outbound Sales, Bidding
Specialization
Requires 2 to 5 years of business development experience within an IT company. Candidates must possess excellent English communication skills and be comfortable with outbound sales processes.
Experience Required
Minimum 2 year(s)
HVAC Service Coordinator at Air Conditioning Innovative Solutions
McKinney, Texas, United States - Full Time
Skills Needed
Service Coordination, Hvac Knowledge, Route Optimization, Customer Communication, Work Order Management, Scheduling, Microsoft Excel, Microsoft Word, Microsoft Outlook, Organizational Skills, Written Communication, Verbal Communication
Specialization
Candidates must have a high school diploma and at least 2 years of service coordination experience in the HVAC or construction industry. Proficiency in Microsoft Office and strong organizational and communication skills are required.
Experience Required
Minimum 2 year(s)
Website Consultant (Fresher) at Eclick Softwares and Solutions Pvt Ltd
Bidhannagar, west bengal, India - Full Time
Skills Needed
Lead Generation, Sales Negotiation, Client Relationship Management, Crm, Digital Marketing, Outbound Calling, Virtual Presentations, Market Research, English Communication, Business Development
Specialization
Preferred candidates should be graduates or currently pursuing a degree via distance learning. Must possess excellent English communication skills and a target-oriented mindset for a sales environment.
Optometric Technician, Part Time (Arlington Eye Center) at VSP Ventures Optometric Solutions LLC
Reno, Nevada, United States - Full Time
Skills Needed
Pre Testing, Patient History Intake, Contact Lens Insertion, Patient Education, Ophthalmic Medication Administration, Scribing, Patient Flow Management, Ms Office, Verbal Communication, Written Communication, Interpersonal Skills, Insurance Verification
Specialization
Requires one to two years of experience in a related field and proficiency with MS Office. Candidates must possess strong communication and interpersonal skills to handle patient needs in a fast-paced environment.
SEO Executive at Eclick Softwares and Solutions Pvt Ltd
Kolkata, west bengal, India - Full Time
Skills Needed
Keyword Research, On Page Seo, Off Page Seo, Technical Seo, Seo Audits, Performance Reporting, Google Analytics (Ga4), Google Search Console, Google Keyword Planner, Ahrefs, Semrush, Screaming Frog, Google My Business, Chatgpt
Specialization
Candidates must have at least 2 years of experience and a graduate degree, preferably in Marketing or IT. Proficiency in SEO tools like GA4, Search Console, Ahrefs, and SEMrush is required.
Experience Required
Minimum 2 year(s)
Software Support Specialist - Tier 2 at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Technical Troubleshooting, Saas Support, Api Integration, Bug Documentation, Customer Communication, Mentoring, Critical Thinking, Ai Tool Proficiency, Cross Functional Collaboration, Root Cause Analysis, Technical Writing, System Configuration
Specialization
Requires 2-4 years of technical support experience in a SaaS environment with strong skills in reproducing bugs and working with APIs. Candidates should be comfortable using AI tools and possess excellent communication skills for translating technical concepts to customers.
Experience Required
Minimum 2 year(s)
Disability Support Worker at Silver Lining Cloud Solutions Pty Ltd
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Customer Success Manager at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Customer Retention, Relationship Management, Product Adoption, Cross Functional Collaboration, Ai Tool Proficiency, Project Management, Time Management, Critical Thinking, Communication, Client Service, Vacation Rental Industry Knowledge, Contract Negotiation, Customer Health Monitoring, Business Reviews, Strategic Planning, Empathetic Listening
Specialization
Candidates should have a bachelor's degree or 3+ years of related experience, specifically within the vacation rental or short-term rental industries. Proficiency in using AI tools for daily workflows and the ability to communicate technical AI features to non-technical clients are mandatory.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at KO2 Embedded Recruitment Solutions Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Software Architect at KO2 Embedded Recruitment Solutions Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Software Engineer, Backend at Customer First Business Solutions Ltd
London, Lower Saxony, United Kingdom - Full Time
Skills Needed
N/A
Senior Product Owner m/f/d at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Product Backlog Management, Agile Methodologies, Cloud Technologies, Openstack, Customer Orientation, Pi Planning, Devsecops, Analytical Thinking, Technical Solution Assessment, English Fluency
Specialization
Candidates need 6-8 years of IT experience focusing on modern cloud technologies and a degree in a technical, engineering, or business subject. Certification as an Agile Product Owner and fluency in English are required.
Experience Required
Minimum 5 year(s)
Java Developer at Athenix Cyber & SIGINT Solutions, LLC
Annapolis Junction, Maryland, United States - Full Time
Skills Needed
Java, Enterprise Java, Service Oriented Architecture, Microservices, Mongodb, Mysql, Jms, Full Stack Development, Agile, Tier Iii Support, Integration Testing, Software Debugging
Specialization
Requires an active TS/SCI clearance with Polygraph and experience in Enterprise Java, microservices, and service-oriented architectures. Proficiency in databases like Mongo or MySQL and experience with JMS and scalable solutions are necessary.
Experience Required
Minimum 5 year(s)
Software Support Specialist - Tier 1 at Track (a TravelNet Solutions company)
, , -
Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

29.81

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Troubleshooting, Communication, Problem Solving, SaaS Support, Ticket Management, Product Configuration, Collaboration, Critical Thinking, Adaptability, Detail Oriented, Empathy

Industry

Hospitality

Description
Are you ready to Level Up! Join our growing team as a Software Support Specialist - Tier 1 At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win. Track is proud to be named an Inc. 5000 Fastest Growing Company in America and a People’s Choice Award winner, reflecting our commitment to innovation, service, and customer success. Track is an end-to-end SaaS and Service Operating Platform for Short Term Rental. For over 21 years, we have helped hospitality professionals achieve digital transformation and operational excellence. Our single-vendor ecosystem includes 70+ integration partners and a growing list of native features. This role is perfect for someone who is: -A self-starter with tremendous initiative and a strong work ethic -An excellent communicator and collaborator across functional teams -Eager to make a high impact at a product-driven company -Adaptable, quick to embrace change, and a fast learner -Skilled in creative and critical thinking -Detail-oriented, even in a fast-paced environment -Passionate about technology and innovation, particularly the future of applied AI in our sector. About Track For over 21 years, Tracks has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner. Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Our development includes a focus on leveraging AI-driven tools to enhance pricing, distribution, and guest communication  Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers: -Serve Others: Nurturing growth to help others succeed -Grit: Taking ownership and never giving up on what matters most -Create the Future: Innovating to disrupt the status quo Why Join Us? -Be part of a fast-moving, dynamic team focused on growth and success. -Work alongside a talented, collaborative, and supportive team. -Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution. -Help reshape the hospitality industry through technology and service innovation. Perks and Benefits: -Full medical, dental, and vision coverage -Flexible Paid Time Off -Unlimited access to professional training and development -Health Savings Account with up to a $2,000 annual match - Up to $900 in annual Wellness Rewards -Flexible work environment -Free life insurance and long-term disability coverage -Flexible Spending Accounts -Retirement plan with employer match -$150 quarterly gift for personal use -Competitive wages -Work with an amazing team! Summary: You are the first voice customers hear when something goes wrong. You are responsible for delivering fast, clear support across phone, email, and chat, owning the experience from first contact to resolution. This is not a deeply technical role to start. You thrive in fast-paced, high-pressure customer environments and grow your platform knowledge over time. Your success comes from communication, ownership, and the ability to think through problems, not just prior technical experience. The technical knowledge deepens with time. The instincts you bring every day matter most. Tier I is where strong support careers are built at Track. It's a clear path into Tier II and more advanced technical roles for those who want to grow. Duties and Responsibilities: -Act as the first point of contact for all customer support inquiries across phone, email, and chat.  This also includes vendor and partner relationships. -Deliver timely, accurate, and professional responses to customer issues, focusing on clarity and resolution -Troubleshoot common product and account issues using internal tools, documentation, and structured problem-solving -Provide a consultative experience for customers through product navigation, setup, and configuration to support successful adoption -Own and manage support tickets from intake through resolution, ensuring clean documentation and follow-through -Escalate more complex or technical issues to Tier II with clear context, notes, and reproduction steps -Proactively follow up on open issues to ensure customers are informed and moving toward resolution -Assist customers with product setup, onboarding, and basic configurations to ensure successful adoption. -Partner closely with Tier II, Product, and Customer Success to ensure a seamless customer experience -Continuously learn the product, workflows, and support processes to improve effectiveness over time Required Experience: -1+ year of experience in a high-volume, customer-facing environment (SaaS support, hospitality, retail, service industry, etc.), or equivalent experience demonstrating strong customer interaction skills -Strong communication skills, able to explain things clearly and confidently to non-technical customers -Ability to stay organized and manage multiple conversations or tickets at once -A natural problem-solver who can think through issues and ask the right questions -Comfortable working in fast-paced environments where priorities can shift quickly -Positive, empathetic, and customer-first mindset -Willingness to learn technical concepts and grow into more advanced troubleshooting over time Note: Prior SaaS or technical support experience is helpful, but not required. We value attitude, adaptability, and customer instinct just as much as technical background. This role is designed as a starting point within the support organization. High performers will have the opportunity to grow into Tier II roles, developing deeper technical expertise and ownership of more complex issues. Diversity and Inclusion: We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law.  We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply. Compensation: The expected starting base salary range for this role is $26.00–$29.81 per hour, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location  
Responsibilities
Act as the first point of contact for customer inquiries via phone, email, and chat to resolve product and account issues. Manage support tickets from intake to resolution and escalate complex technical problems to Tier II support.
Software Support Specialist - Tier 1 at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Customer Support, Troubleshooting, Communication, Problem Solving, Saas Support, Ticket Management, Product Configuration, Collaboration, Critical Thinking, Adaptability, Detail Oriented, Empathy
Specialization
Requires 1+ year of experience in a high-volume customer-facing environment such as SaaS, hospitality, or retail. Candidates must possess strong communication skills, a problem-solving mindset, and a willingness to learn technical concepts.
Account Manager at Advanced Solutions International Inc.
Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Treasury Analyst at Communicate Recruitment Solutions LTD
berlin, Berlin, Ireland - Full Time
Skills Needed
N/A
AI SWE / Agentic Handover Engineer (DevOps Engineer) at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Python, Ai Orchestration, Rag, Devops, Openstack, Langgraph, Llamaindex, Api Integration, Prompt Engineering, Vector Databases, Ci/Cd, Technical Documentation
Specialization
Requires over 5 years of engineering experience with proficiency in Python, APIs, and production-level AI systems like RAG. Preference is given to candidates familiar with OpenStack or similarly complex multi-service infrastructure platforms.
Experience Required
Minimum 5 year(s)
Senior Data Engineer (GCP preferred / Azure / AWS) (m/f/d) at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Gcp, Azure, Aws, Machine Learning, Data Visualization, Big Data, Kafka, Spark, Sql, Nosql, Python, R, Data Warehousing, Data Mining, Data Architecture, Team Management
Specialization
Requires a Master's degree in IT and at least 5 years of experience in ICT analysis and architecture. Expert-level proficiency in Cloud solutions (GCP/Azure/AWS), Big Data technologies, and data streaming is essential.
Experience Required
Minimum 5 year(s)
Territory Sales Manager at Newcross Healthcare Solutions Limited
London, Manitoba, United Kingdom - Full Time
Skills Needed
N/A
National Accounts Manager at Newcross Healthcare Solutions Limited
, , United Kingdom - Full Time
Skills Needed
National Account Management, Strategic Account Planning, Business Development, Client Relationship Management, Stakeholder Management, Commercial Negotiation, Revenue Growth, Customer Retention, Crm Proficiency, Data Analysis, Performance Monitoring, Contract Management, Presentation Skills, Communication Skills, Strategic Thinking, Market Analysis
Specialization
Proven experience in National Account Management or Business Development with a track record of managing complex, multi-site customer accounts. Strong commercial awareness and the ability to influence executive decision-makers are essential.
Experience Required
Minimum 5 year(s)
Business Development Manager at Eclick Softwares and Solutions Pvt Ltd
Bidhannagar, west bengal, India - Full Time
Skills Needed
Business Development, Sales Cycle Management, Client Relationship Management, Negotiation, Proposal Writing, Lead Generation, Project Estimation, English Communication, Outbound Sales, Bidding
Specialization
Requires 2 to 5 years of business development experience within an IT company. Candidates must possess excellent English communication skills and be comfortable with outbound sales processes.
Experience Required
Minimum 2 year(s)
HVAC Service Coordinator at Air Conditioning Innovative Solutions
McKinney, Texas, United States - Full Time
Skills Needed
Service Coordination, Hvac Knowledge, Route Optimization, Customer Communication, Work Order Management, Scheduling, Microsoft Excel, Microsoft Word, Microsoft Outlook, Organizational Skills, Written Communication, Verbal Communication
Specialization
Candidates must have a high school diploma and at least 2 years of service coordination experience in the HVAC or construction industry. Proficiency in Microsoft Office and strong organizational and communication skills are required.
Experience Required
Minimum 2 year(s)
Website Consultant (Fresher) at Eclick Softwares and Solutions Pvt Ltd
Bidhannagar, west bengal, India - Full Time
Skills Needed
Lead Generation, Sales Negotiation, Client Relationship Management, Crm, Digital Marketing, Outbound Calling, Virtual Presentations, Market Research, English Communication, Business Development
Specialization
Preferred candidates should be graduates or currently pursuing a degree via distance learning. Must possess excellent English communication skills and a target-oriented mindset for a sales environment.
Optometric Technician, Part Time (Arlington Eye Center) at VSP Ventures Optometric Solutions LLC
Reno, Nevada, United States - Full Time
Skills Needed
Pre Testing, Patient History Intake, Contact Lens Insertion, Patient Education, Ophthalmic Medication Administration, Scribing, Patient Flow Management, Ms Office, Verbal Communication, Written Communication, Interpersonal Skills, Insurance Verification
Specialization
Requires one to two years of experience in a related field and proficiency with MS Office. Candidates must possess strong communication and interpersonal skills to handle patient needs in a fast-paced environment.
SEO Executive at Eclick Softwares and Solutions Pvt Ltd
Kolkata, west bengal, India - Full Time
Skills Needed
Keyword Research, On Page Seo, Off Page Seo, Technical Seo, Seo Audits, Performance Reporting, Google Analytics (Ga4), Google Search Console, Google Keyword Planner, Ahrefs, Semrush, Screaming Frog, Google My Business, Chatgpt
Specialization
Candidates must have at least 2 years of experience and a graduate degree, preferably in Marketing or IT. Proficiency in SEO tools like GA4, Search Console, Ahrefs, and SEMrush is required.
Experience Required
Minimum 2 year(s)
Software Support Specialist - Tier 2 at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Technical Troubleshooting, Saas Support, Api Integration, Bug Documentation, Customer Communication, Mentoring, Critical Thinking, Ai Tool Proficiency, Cross Functional Collaboration, Root Cause Analysis, Technical Writing, System Configuration
Specialization
Requires 2-4 years of technical support experience in a SaaS environment with strong skills in reproducing bugs and working with APIs. Candidates should be comfortable using AI tools and possess excellent communication skills for translating technical concepts to customers.
Experience Required
Minimum 2 year(s)
Disability Support Worker at Silver Lining Cloud Solutions Pty Ltd
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Customer Success Manager at Track (a TravelNet Solutions company)
, , - Full Time
Skills Needed
Customer Retention, Relationship Management, Product Adoption, Cross Functional Collaboration, Ai Tool Proficiency, Project Management, Time Management, Critical Thinking, Communication, Client Service, Vacation Rental Industry Knowledge, Contract Negotiation, Customer Health Monitoring, Business Reviews, Strategic Planning, Empathetic Listening
Specialization
Candidates should have a bachelor's degree or 3+ years of related experience, specifically within the vacation rental or short-term rental industries. Proficiency in using AI tools for daily workflows and the ability to communicate technical AI features to non-technical clients are mandatory.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at KO2 Embedded Recruitment Solutions Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Software Architect at KO2 Embedded Recruitment Solutions Ltd
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Software Engineer, Backend at Customer First Business Solutions Ltd
London, Lower Saxony, United Kingdom - Full Time
Skills Needed
N/A
Senior Product Owner m/f/d at Deutsche Telekom IT Solutions Slovakia
Košice, Region of Košice, Slovakia - Full Time
Skills Needed
Product Backlog Management, Agile Methodologies, Cloud Technologies, Openstack, Customer Orientation, Pi Planning, Devsecops, Analytical Thinking, Technical Solution Assessment, English Fluency
Specialization
Candidates need 6-8 years of IT experience focusing on modern cloud technologies and a degree in a technical, engineering, or business subject. Certification as an Agile Product Owner and fluency in English are required.
Experience Required
Minimum 5 year(s)
Java Developer at Athenix Cyber & SIGINT Solutions, LLC
Annapolis Junction, Maryland, United States - Full Time
Skills Needed
Java, Enterprise Java, Service Oriented Architecture, Microservices, Mongodb, Mysql, Jms, Full Stack Development, Agile, Tier Iii Support, Integration Testing, Software Debugging
Specialization
Requires an active TS/SCI clearance with Polygraph and experience in Enterprise Java, microservices, and service-oriented architectures. Proficiency in databases like Mongo or MySQL and experience with JMS and scalable solutions are necessary.
Experience Required
Minimum 5 year(s)