Meta’s Small & Medium Business Group contributes to Meta’s mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and thrive in a team-focused environment delivering against tight deadlines. This position is based in Meta’s EMEA Headquarters in Dublin.

MINIMUM QUALIFICATIONS:

• 3+ years of previous experience in either customer sales, success management, account management, consulting or similar experience
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes
• Critical thinking, analytical skills with an iterative and proactive mind-set
• Ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility in response to new challenges and opportunities
• Demonstrated experience in prioritization of tasks and managing time, even under time sensitive situations
• Fluency in English

PREFERRED QUALIFICATIONS:

• Fluency in Arabic

• Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes
• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
• Effectively manage priorities and time in order to meet deadlines and administrative tasks
• Be an active contributor of the regional sales team, contribute to overall team goals and development