Job no: 498126
Work type: Staff Full-Time
Location: Denver, CO
Categories: Accounting / Finance, Business Operations / Services, Admin / Executive / Office Support
Division: University Financial Services
The Bursars Office is responsible for the collection and billing of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver.

POSITION SUMMARY

Under the supervision of the Asst. Bursar, Student Servicing, the Coordinator, Student Accounts processes tuition, loan and related payments in a timely manner. Works with the University department staff ensuring accurate, timely, processing of all department deposit activity, including credit card activity. This position also works daily with Bursars Office advisors and Office of Financial Aid advisors in regards to student account activity. Responsibilities also include responding to office emails, voice mails and triage for walk in contact.

KNOWLEDGE, SKILLS, AND ABILITIES

• MS Office proficiency especially Excel; Ellucian Banner knowledge or similar financial software.

REQUIRED QUALIFICATIONS

• 1 - 2 years of financial or customer service related experience
• Demonstrated skills in conflict resolution, verbal and written communication, and time management
• Proficient with MS Excel and other MS Office software applications.

PREFERRED QUALIFICATIONS

• Bachelors Degree
• 2 - 3 years experience working in student financial services; 2 years may be substituted for financial or customer service related experience
• Knowledge of professional judgment techniques
• Knowledge of student financial processes, guidelines and procedures

Provides professional cashiering services:
Processing of all student tuition and loan payments received daily and prepares bank deposit for pickup.
Works with University departments in preparing and processing deposits of University funds.
Is a catalyst in supporting students through various channels, including in person, virtual, email, and phones.
Works with new and continuing students and their families and members of the University of Denver community in a personalized way on the billing process and payment options.
Deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
Supporting financial responsibility:
The Coordinator, Student Accounts must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt. The Customer Service Assistant must be able to communicate the students responsibility regarding their debt to the University.
Must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third Party billing to insure student retention.
An understanding of banking regulations, PCI compliance, Returned Item, ICL processing is essential.
Continuous Professional Development:
The Coordinator, Student Accounts must actively keep up to date on state and federal regulations and internal policies and procedures in order to ensure accurate and efficient interpretation of information and to ensure program compliance. The Junior Advisor works as a team member with the other Advisors to deliver high quality service to students and their families.