ABOUT US:

We are a busy, patient-centered prosthetics and orthotics clinic located in Calgary, committed to providing exceptional care to individuals with mobility and limb differences. Our collaborative team is dedicated to restoring function and improving quality of life through innovative, personalized care.

POSITION OVERVIEW:

We are seeking a detail-oriented, friendly and personable Administrative Assistant to support our clinical and front-office operations. The ideal candidate is professional, organized, and able to thrive in a fast-paced healthcare environment.

QUALIFICATIONS:

• Previous experience in a healthcare or medical office environment preferred
• Strong familiarity or willingness to learn AADL, WCB, NIHB, and AHS billing procedures
• Excellent attention to detail and ability to manage sensitive financial and patient data
• Proficient with EMR systems and Microsoft Office (Word, Excel, Outlook)
• Strong communication skills, both written and verbal
• Friendly, professional, and patient-focused demeanor

• Greet and check in patients, ensuring a warm and professional experience
• Schedule and confirm appointments
• Respond to patient inquiries via phone, email, and in person
• Maintain accurate and confidential patient records using electronic medical record (EMR) systems
• Prepare and submit funding and billing documentation for a variety of payers, including:
• Alberta Aids to Daily Living (AADL)
• Workers’ Compensation Board (WCB)
• Non-Insured Health Benefits (NIHB)
• Alberta Health Services (AHS)
• Private insurance and third-party agencies
• Follow up on claim submissions, resolve billing issues, and track approvals
• Support clinicians with administrative tasks such as form preparation, ordering, and scanning
• Perform general office duties, including filing, supply management, and mail handling