COMPANY OVERVIEW

Design911 is a leading specialist in automotive parts, styling, and performance upgrades. With decades of experience, we proudly deliver high-quality components and expert knowledge to customers worldwide. As an Employee Ownership Trust, every team member has a direct stake in our success—creating a culture of commitment, collaboration, and shared achievement.

ROLE SUMMARY

Are you a highly organised Administrative Assistant with a passion for exceptional customer service?
We’re looking for a motivated, detail-oriented individual to join our team, with a key focus on supporting, servicing, and strengthening relationships with our valued customers. You’ll be at the heart of our operations—ensuring our customers receive the highest level of care.

KEY RESPONSIBILITIES:

You will be the first point of contact for customers and suppliers, ensuring queries are handled quickly, professionally, and with a personal touch. Your responsibilities will include:

• Responding to customer and supplier queries via phone and email.
• Working closely with the sales and purchasing teams to ensure all customer needs are met.
• Processing refunds or credits for cancelled orders or returns.
• Answering questions about products, prices, and services, and transferring queries to the relevant department when needed.
• Maintaining accurate records, including filing invoices when required.
• Assisting with general office administration to support the smooth running of the business.