JOB DESCRIPTION

Exciting Opportunity at Pharm@Sea: Join Us as a Counter and Administrative Assistant. Pharm@Sea, a wholly-owned subsidiary of University Hospitals Sussex NHS Trust, invites talented individuals to apply for the part time position of a Counter and Administrative Assistant at our newly opened second site. Nestled within the Princess Royal Hospital in Haywards Heath, our new site provides a dynamic and rewarding career in a company dedicated to innovative hospital outpatient care. Our original site, Pharm@Sea, has experienced several years of growth and success within the Trust, and the opportunity to expand means that we can now recruit for another newly purpose-built, specialist Outpatient Pharmacy.

JOB SUMMARY:

The Counter and Administrative Assistant plays a vital role in ensuring a high quality patient and customer experience is maintained by acting as the first point of contact for patients and often clinical colleagues from other areas of the Trust. The role is diverse and customer focused, and includes a heavy involvement in the retail aspect of the business as well as supporting the dispensary, administration and delivery service. The post holder will be part of a small high performing team that is expected to demonstrate behaviours that promote our vison, mission and values, which are:

JOB REVISION

This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The responsibilities of the post may be varied from time to time by the Pharm@Sea Board in response to changing circumstances. You will be required to train for this post at both our Brighton site and Haywards Heath site and may be required to work cross-site as required by the needs of the business.
This job description does not form part of the contract of employment.

ADDITIONAL INFORMATION:

• At no time should the post holder work outside their defined level of competence or outside of defined SOPs. If the post holder has concerns regarding this they should immediately discuss this with their Manager.
• All staff who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements.
• The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within policies and procedures.
• This job description is not inflexible but is an outline and account of the main duties. Any changes will be discussed fully with the post holder in advance.
• This job description will be reviewed periodically to take into account changes and developments in service requirements.
• There is a requirement to participate in rostered shift working including evening, weekend and bank holidays in line with the needs of the business

1. Receive prescriptions/orders, advising patients on exemption declarations, and process on to the pharmacy prescription tracking system, ensuring accurate data entry.
2. To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement, recommend suitable products and provide advice on their correct use, referring to the Responsible Pharmacist when necessary.
3. Handle cash and electronic payment transactions using the till and pharmacy retail system.
4. Organise the timely supply of out-of-stock medication to patients and communicate any delays in supply to the appropriate person.
5. To respond to telephone, email and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the appropriate team member, liaising with the pharmacist, delivery co-ordinator or other team member when necessary.
6. To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
7. Ensure displayed prices on retail and OTC lines are clearly displayed and current and maintain the reception area, patient information leaflets, posters and notices in good order.
8. File prescriptions/orders on a daily basis, and archive monthly according to pharmacy legislation.
9. Perform various administrative tasks such communicating with departments, requesting prescriptions, and organising work flow as directed by the Lead Pharmacist.
10. Help promote and support additional pharmacy services, such as flu vaccinations, as needed.
11. To undertake any other duties that may reasonably be required.
12. To demonstrate the company’s values and behaviours.