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Client Services Manager - Private Banking at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Accountant | Business Services & Tax at Lead Group
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Senior Account Manager – Financial Services at Socium - Teams Done Differently
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
Customer Services Team Leader 12 month FTC at SmartestEnergy
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Laboratory Assistant - Diagnostics Services at Canadian Blood Services
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
System Engineer Microsoft Services (m/w/d) at QSC AG
Hamburg, Hamburg, Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
Account Manager - Customer Success Services at Oracle
south australia, South Australia, Australia - Full Time
Skills Needed
N/A
Service Desk Manager - IT Managed Services at Warrell & Reid Pty Ltd
Australia, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Financial Services Administrative Assistant at Sun Life Financial Ireland
Victoria, Queensland, Australia - Full Time
Skills Needed
N/A
Support Services & Development Team Manager at Croydon Council
, England, United Kingdom - Full Time
Skills Needed
Team Management, Business Systems Management, Stakeholder Management, Supplier Management, Risk Management, Gdpr Compliance, Performance Management, Coaching And Mentoring, System Migration, Process Improvement, Resource Allocation, Technical Translation
Specialization
Proven experience managing complex business systems in high-volume regulated environments and a track record of leading technical staff. Requires strong supplier management skills and a pragmatic, risk-aware mindset.
Experience Required
Minimum 5 year(s)
Head of Accounting and Financial Services at Tennis Australia
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
Senior Finance Analyst – Financial Services at hireful
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Relationship Manager – Financial Services at LinkedIn
dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
System Engineer ERP / Enterprise Services at ADAC IT Service GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
International Student Services Coordinator at Medicine Hat College
Lowa, Bavaria, Canada - Full Time
Skills Needed
N/A
Client Services Manager, Business Banking at Mashreq Bank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Medical Office Assistant – Patient Services at Lawall Prosthetics and Orthotics Services
Wilmington, Delaware, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Pre Authorizations, Electronic Medical Records, Hipaa Compliance, Microsoft Outlook, Microsoft Word, Microsoft Excel, Time Management, Problem Solving, Medical Documentation, Organization
Specialization
Requires a high school diploma and proficiency in Microsoft Office. Preferred candidates have experience in medical office settings and knowledge of medical terminology or coding.
IT Support / NOC Support Services Engineer at DeepSource Technologies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Client Services Manager - Private Banking at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Specialist – Administration Services at Eli Lilly and Company
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A
Client Services Manager - Private Banking at Mashreqbank
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

29 Nov, 26

Salary

0.0

Posted On

31 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Banking & Credit

Description
  • Complete re-engineering of the CSO team, client services units, while identifying proper capacity and utilizing all staff strengths.
  • Work closely with SFA/FA and Unit Heads to identify desired service levels.
  • Represent Private Banking in liaising with audit for operational issues/ working with SFA/FA in rectifying all audit objections and queries.
  • Lead Projects as required to improve overall client services including establishing privileged client handling in Branches , Mashreq Gold Centres, remote offices and other client service points including direct phone services
  • Standardise and manage the overall service quality at all Private Banking locations, and client touch points, including establishing priority service at call centre (CSU).
  • Monitor, supervise and continuously train new and existing CSO's.
  • Work closely with all operational and credit departments to ensure a seamless customer experience.
  • Create and monitor all service level agreements identifying any gaps and formulate solutions.
  • Ensure effective handling of customer complaints for Private Banking Clients.
  • Monitor customer feedback to ensure Private Banking standards are met at all levels.
  • Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required.
  • Conduct overview of operational functions ensuring strict adherence to AML, SOPs and local Central Bank policies. Enhance controls where needed to manage operational risks.
  • Carry out regular checks on security items, as well as documentation as a pre-audit check to ensure adherence to policies as well as identify gaps.
  • Ensure excellent quality of KYC is maintained on all Private Banking clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis.

Knowledge, skills and experience

  • Jobholder shall be a graduate with 10 years experience in banking/ service industry.
  • Jobholder must have good negotiation, leadership, decision making and superior interpersonal skills.
  • Good command in spoken English with excellent writing skills.
  • Expert in running service units with good team building skills.
  • Jobholder must be very customer oriented.
  • Conversant with local regulations and business environment.
  • Should have pleasant personality with ability to manage difficult situations. s
Responsibilities
Client Services Manager - Private Banking at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Accountant | Business Services & Tax at Lead Group
Sydney, Syddanmark, Australia - Full Time
Skills Needed
N/A
Senior Account Manager – Financial Services at Socium - Teams Done Differently
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 19 year(s)
Customer Services Team Leader 12 month FTC at SmartestEnergy
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Laboratory Assistant - Diagnostics Services at Canadian Blood Services
Ontario, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
System Engineer Microsoft Services (m/w/d) at QSC AG
Hamburg, Hamburg, Germany - Full Time
Skills Needed
N/A
Qualification
Graduate
Account Manager - Customer Success Services at Oracle
south australia, South Australia, Australia - Full Time
Skills Needed
N/A
Service Desk Manager - IT Managed Services at Warrell & Reid Pty Ltd
Australia, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Financial Services Administrative Assistant at Sun Life Financial Ireland
Victoria, Queensland, Australia - Full Time
Skills Needed
N/A
Support Services & Development Team Manager at Croydon Council
, England, United Kingdom - Full Time
Skills Needed
Team Management, Business Systems Management, Stakeholder Management, Supplier Management, Risk Management, Gdpr Compliance, Performance Management, Coaching And Mentoring, System Migration, Process Improvement, Resource Allocation, Technical Translation
Specialization
Proven experience managing complex business systems in high-volume regulated environments and a track record of leading technical staff. Requires strong supplier management skills and a pragmatic, risk-aware mindset.
Experience Required
Minimum 5 year(s)
Head of Accounting and Financial Services at Tennis Australia
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
Senior Finance Analyst – Financial Services at hireful
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Relationship Manager – Financial Services at LinkedIn
dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
System Engineer ERP / Enterprise Services at ADAC IT Service GmbH
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
International Student Services Coordinator at Medicine Hat College
Lowa, Bavaria, Canada - Full Time
Skills Needed
N/A
Client Services Manager, Business Banking at Mashreq Bank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Medical Office Assistant – Patient Services at Lawall Prosthetics and Orthotics Services
Wilmington, Delaware, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Pre Authorizations, Electronic Medical Records, Hipaa Compliance, Microsoft Outlook, Microsoft Word, Microsoft Excel, Time Management, Problem Solving, Medical Documentation, Organization
Specialization
Requires a high school diploma and proficiency in Microsoft Office. Preferred candidates have experience in medical office settings and knowledge of medical terminology or coding.
IT Support / NOC Support Services Engineer at DeepSource Technologies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Client Services Manager - Private Banking at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Lead Specialist – Administration Services at Eli Lilly and Company
Japan, Kyōto, Japan - Full Time
Skills Needed
N/A