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Manager Client Services Ops - Majors at Playocity
Schaumburg, Illinois, United States - Full Time
Skills Needed
Client Satisfaction, Leadership, Problem Solving, Customer Service, Coaching, Communication, Team Management, Hcm Software, Payroll, Metrics, Technical Expertise, Process Management, Employee Engagement, Collaboration, Agility, Ms Office, Interpersonal Skills
Specialization
A high school diploma is required, with a bachelor's degree preferred. Candidates should have at least 2 years of leadership experience in customer service and familiarity with HCM or payroll software.
Experience Required
Minimum 2 year(s)
Client Director - Financial Services at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Ai Integration, Sales Solutions, Executive Relationship Management, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Virtual Team Leadership, Strategic Leadership, Account Strategies, Revenue Opportunities, Financial Targets, Customer Experience, Trust Building
Specialization
To be successful in this role, you need 10+ years of experience in client management and 5+ years as a Client Director or equivalent role. Experience in IT Service Management and exceeding sales targets is also required.
Experience Required
Minimum 10 year(s)
Creative Designer (Client Services) at PinPoint Media
CG1, , United Kingdom - Full Time
Skills Needed
Graphic Design, Management Skills, Collaboration, Media Design, Communication Skills
Qualification
Graduate
Financial Controller Shared Services at Howden Group Holdings
Milton Keynes, England, United Kingdom - Full Time
Skills Needed
Automation
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Chief Technician Dispensary Services at Northern Care Alliance NHS Foundation Trust
Salford M6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Facility Cleaner - Aseptic Services at Quantum Pharmaceutical
BN6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Member Services Associate (On-Call) at Association for Research and Enlightenment, Inc.
Virginia Beach, Virginia, United States - Full Time
Skills Needed
Customer Service, Data Entry, Microsoft Office, Problem Solving, Communication Skills, Interpersonal Skills, Organizational Skills, Emotional Intelligence, Public Speaking, Teamwork, Judgment, Adaptability, Diplomacy, Research Skills, Knowledge Of Local Area, Tour Leading
Specialization
Candidates must have a high school diploma and at least two years of customer service experience. Proficiency in Microsoft Office and data entry is also required.
Experience Required
Minimum 2 year(s)
Manager, Commercial Support Services at HUB International
Burnaby, BC V5C 5K7, Canada - Full Time
Skills Needed
Decision Making, Communication Skills, Leadership, Disability Insurance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Manager Tax Private Client Services at BDO
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Relatiemanagement, Technisch Advies, Teamleiderschap, Samenwerking, Communicatievaardigheden, Presentatievaardigheden, Probleemoplossend Vermogen, Klantgesprekken, Fiscale Kennis, Private Clients Vraagstukken
Specialization
Candidates should have a master's degree in (Fiscal) Economics or Tax Law and at least 5 years of experience in taxation. Strong communication skills and the ability to solve complex issues are essential.
Experience Required
Minimum 5 year(s)
Project Manager Industrial Services at STREAMTECH INC
Beaumont, Texas, United States - Full Time
Skills Needed
Project Management, Field Supervision, Personnel Training, Equipment Maintenance, Sales Support, Operational Efficiency, Safety Compliance, Customer Relations, Team Collaboration, Technical Writing, Conflict Resolution, Analytical Skills, Planning Skills, Organizational Skills, Interpersonal Skills, Mechanical Troubleshooting
Specialization
Candidates should have 5 years of experience in the industrial or environmental industry, with 3-5 years in project management or supervisory roles. Proven leadership skills and the ability to operate and troubleshoot equipment are essential.
Experience Required
Minimum 5 year(s)
Regional Director of Dining Services at Tutera Senior Living Health Care
Springfield, Illinois, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
High school diploma or equivalent required; culinary certificate or degree preferred
Qualification
Diploma
Private Client Services Coordinator at CI Financial
Toronto, ON M5C 3G7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Clinic, Correctional Health Services at PHSA
Prince George, BC, Canada - Full Time
Skills Needed
Training, Nurses
Qualification
Graduate
Experience Required
Minimum 2 year(s)
server - food and beverage services at Ricely Kitchen
Ponoka, AB T4J 1S4, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Analyst, Marketing Services Delivery at Visa
San Francisco, California, United States - Full Time
Skills Needed
Project Management, Communication, Collaboration, Problem Solving, Relationship Management, Marketing, Excel, Powerpoint, Creative Agency Management, Reporting, Client Interaction, Budget Management, Marketing Strategy, Creative Concepts, Sponsorship Activations, Experiential Concepts
Specialization
Candidates should have 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree. Strong project management skills and experience in marketing are preferred, along with proficiency in Excel and PowerPoint.
Experience Required
Minimum 2 year(s)
HR Solutions Services Associate III at Conduent
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Analytical Skills, Operational Processes, Data Organization, Problem Solving, Interpersonal Skills, Benefit Calculations, Employee Guidance, Vendor Management, Relocation Processing, Documentation Preparation, System Testing, Claims Processing, Communication, Team Integration, Quality Service, Discretion
Specialization
The role requires proficiency in a range of analytical and operational processes, with limited supervision. Candidates should have vocational training or equivalent experience, and an understanding of team integration to achieve company goals.
Experience Required
Minimum 2 year(s)
Assistant Director Culinary Services at Atria Senior Living
Andover, Massachusetts, United States - Full Time
Skills Needed
Culinary Skills, Customer Service, Team Leadership, Budget Management, Food Safety Standards, Kitchen Operations, Event Planning, Organization, Time Management, Staff Development, Menu Planning, Sanitation, Communication, Problem Solving, Microsoft Word, Microsoft Excel
Specialization
Candidates should have a high school diploma, with a culinary degree preferred, and five years of cooking experience in hospitality. Previous management experience and a food handlers permit are also required.
Experience Required
Minimum 5 year(s)
HR Shared Services Coordinator - WFH at Work from Home
Nashville, TN 37203, USA - Full Time
Skills Needed
Background Checks, Onboarding, Licensure, New Hires, Color, Creativity, Service Orientation, Kronos, Service Delivery, Case Management, Customer Service, Atlas, Terminology
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Manager Nursing Services - Cath Lab at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Leadership, Cardiac Care, Collaboration, Budgeting, Strategic Planning, Mentoring, Operational Improvement, Patient Outcomes, Clinical Services, Staff Management, Quality Improvement, Community Engagement, Service Line Management, Innovative Care Delivery, Interdepartmental Collaboration, Healthcare Administration
Specialization
A Master’s degree is required, and candidates with a Bachelor’s degree must complete their Master’s within three years. A minimum of two years in progressive leadership roles within healthcare and a current Iowa RN license are also required.
Experience Required
Minimum 2 year(s)
server - food and beverage services at Ek Chai Kahani
Surrey, BC V3W 1Z1, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Manager Client Services Ops - Majors at Playocity
Schaumburg, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

115000.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Satisfaction, Leadership, Problem Solving, Customer Service, Coaching, Communication, Team Management, HCM Software, Payroll, Metrics, Technical Expertise, Process Management, Employee Engagement, Collaboration, Agility, MS Office, Interpersonal Skills

Industry

Software Development

Description
Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This role will support of our Majors OR Majors Plus client segment. Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop strategies and initiatives to enhance and maintain client satisfaction and retention. Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. Facilitate continuous learning opportunities to expand the knowledge base of your staff. Offer proactive development opportunities aligned with corporate goals and values. Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values. Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment. Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. Generate creative solutions and innovative ideas to increase employee engagement and retention. Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances. This job requires up to 25% travel for internal and/or client-facing meetings This role is an onsite position Education and Experience High School Diploma or equivalent required; Bachelor’s degree preferred 2+ years of previous leadership experience in a customer service/customer relationship role Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs) Experience with leading other leaders preferred Previous experience in HCM/Direct Payroll Industry Experience working with payroll, HCM, or HRIS software Excellent knowledge of MS Office, including MS Excel Strong interpersonal skills Physical Responsibilities: Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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Responsibilities
The Client Services Manager Ops ensures client satisfaction and retention by developing strategies to address issues and leading a team of Account Managers. This role involves engaging directly with clients and collaborating with cross-functional partners to support client needs.
Manager Client Services Ops - Majors at Playocity
Schaumburg, Illinois, United States - Full Time
Skills Needed
Client Satisfaction, Leadership, Problem Solving, Customer Service, Coaching, Communication, Team Management, Hcm Software, Payroll, Metrics, Technical Expertise, Process Management, Employee Engagement, Collaboration, Agility, Ms Office, Interpersonal Skills
Specialization
A high school diploma is required, with a bachelor's degree preferred. Candidates should have at least 2 years of leadership experience in customer service and familiarity with HCM or payroll software.
Experience Required
Minimum 2 year(s)
Client Director - Financial Services at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Ai Integration, Sales Solutions, Executive Relationship Management, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Virtual Team Leadership, Strategic Leadership, Account Strategies, Revenue Opportunities, Financial Targets, Customer Experience, Trust Building
Specialization
To be successful in this role, you need 10+ years of experience in client management and 5+ years as a Client Director or equivalent role. Experience in IT Service Management and exceeding sales targets is also required.
Experience Required
Minimum 10 year(s)
Creative Designer (Client Services) at PinPoint Media
CG1, , United Kingdom - Full Time
Skills Needed
Graphic Design, Management Skills, Collaboration, Media Design, Communication Skills
Qualification
Graduate
Financial Controller Shared Services at Howden Group Holdings
Milton Keynes, England, United Kingdom - Full Time
Skills Needed
Automation
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Chief Technician Dispensary Services at Northern Care Alliance NHS Foundation Trust
Salford M6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Facility Cleaner - Aseptic Services at Quantum Pharmaceutical
BN6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Member Services Associate (On-Call) at Association for Research and Enlightenment, Inc.
Virginia Beach, Virginia, United States - Full Time
Skills Needed
Customer Service, Data Entry, Microsoft Office, Problem Solving, Communication Skills, Interpersonal Skills, Organizational Skills, Emotional Intelligence, Public Speaking, Teamwork, Judgment, Adaptability, Diplomacy, Research Skills, Knowledge Of Local Area, Tour Leading
Specialization
Candidates must have a high school diploma and at least two years of customer service experience. Proficiency in Microsoft Office and data entry is also required.
Experience Required
Minimum 2 year(s)
Manager, Commercial Support Services at HUB International
Burnaby, BC V5C 5K7, Canada - Full Time
Skills Needed
Decision Making, Communication Skills, Leadership, Disability Insurance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Manager Tax Private Client Services at BDO
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Relatiemanagement, Technisch Advies, Teamleiderschap, Samenwerking, Communicatievaardigheden, Presentatievaardigheden, Probleemoplossend Vermogen, Klantgesprekken, Fiscale Kennis, Private Clients Vraagstukken
Specialization
Candidates should have a master's degree in (Fiscal) Economics or Tax Law and at least 5 years of experience in taxation. Strong communication skills and the ability to solve complex issues are essential.
Experience Required
Minimum 5 year(s)
Project Manager Industrial Services at STREAMTECH INC
Beaumont, Texas, United States - Full Time
Skills Needed
Project Management, Field Supervision, Personnel Training, Equipment Maintenance, Sales Support, Operational Efficiency, Safety Compliance, Customer Relations, Team Collaboration, Technical Writing, Conflict Resolution, Analytical Skills, Planning Skills, Organizational Skills, Interpersonal Skills, Mechanical Troubleshooting
Specialization
Candidates should have 5 years of experience in the industrial or environmental industry, with 3-5 years in project management or supervisory roles. Proven leadership skills and the ability to operate and troubleshoot equipment are essential.
Experience Required
Minimum 5 year(s)
Regional Director of Dining Services at Tutera Senior Living Health Care
Springfield, Illinois, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
High school diploma or equivalent required; culinary certificate or degree preferred
Qualification
Diploma
Private Client Services Coordinator at CI Financial
Toronto, ON M5C 3G7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Clinic, Correctional Health Services at PHSA
Prince George, BC, Canada - Full Time
Skills Needed
Training, Nurses
Qualification
Graduate
Experience Required
Minimum 2 year(s)
server - food and beverage services at Ricely Kitchen
Ponoka, AB T4J 1S4, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Analyst, Marketing Services Delivery at Visa
San Francisco, California, United States - Full Time
Skills Needed
Project Management, Communication, Collaboration, Problem Solving, Relationship Management, Marketing, Excel, Powerpoint, Creative Agency Management, Reporting, Client Interaction, Budget Management, Marketing Strategy, Creative Concepts, Sponsorship Activations, Experiential Concepts
Specialization
Candidates should have 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree. Strong project management skills and experience in marketing are preferred, along with proficiency in Excel and PowerPoint.
Experience Required
Minimum 2 year(s)
HR Solutions Services Associate III at Conduent
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Analytical Skills, Operational Processes, Data Organization, Problem Solving, Interpersonal Skills, Benefit Calculations, Employee Guidance, Vendor Management, Relocation Processing, Documentation Preparation, System Testing, Claims Processing, Communication, Team Integration, Quality Service, Discretion
Specialization
The role requires proficiency in a range of analytical and operational processes, with limited supervision. Candidates should have vocational training or equivalent experience, and an understanding of team integration to achieve company goals.
Experience Required
Minimum 2 year(s)
Assistant Director Culinary Services at Atria Senior Living
Andover, Massachusetts, United States - Full Time
Skills Needed
Culinary Skills, Customer Service, Team Leadership, Budget Management, Food Safety Standards, Kitchen Operations, Event Planning, Organization, Time Management, Staff Development, Menu Planning, Sanitation, Communication, Problem Solving, Microsoft Word, Microsoft Excel
Specialization
Candidates should have a high school diploma, with a culinary degree preferred, and five years of cooking experience in hospitality. Previous management experience and a food handlers permit are also required.
Experience Required
Minimum 5 year(s)
HR Shared Services Coordinator - WFH at Work from Home
Nashville, TN 37203, USA - Full Time
Skills Needed
Background Checks, Onboarding, Licensure, New Hires, Color, Creativity, Service Orientation, Kronos, Service Delivery, Case Management, Customer Service, Atlas, Terminology
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Manager Nursing Services - Cath Lab at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Leadership, Cardiac Care, Collaboration, Budgeting, Strategic Planning, Mentoring, Operational Improvement, Patient Outcomes, Clinical Services, Staff Management, Quality Improvement, Community Engagement, Service Line Management, Innovative Care Delivery, Interdepartmental Collaboration, Healthcare Administration
Specialization
A Master’s degree is required, and candidates with a Bachelor’s degree must complete their Master’s within three years. A minimum of two years in progressive leadership roles within healthcare and a current Iowa RN license are also required.
Experience Required
Minimum 2 year(s)
server - food and beverage services at Ek Chai Kahani
Surrey, BC V3W 1Z1, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate