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Senior Manager, Professional Services at Intercom RD Unlimited Company
Chicago, Illinois, United States - Full Time
Skills Needed
Professional Services, Consulting, Customer Success, Saas, Ai/Ml, People Management, Project Management, Operational Background, Salesforce, Psa Systems, Data Driven Implementations, Cross Functional Collaboration, Customer Empathy, Strategic Mindset, Risk Management, Delivery Excellence
Specialization
Candidates should have 7+ years in professional services or related fields, with at least 2 years in people management. Experience with AI/ML products and strong operational skills are essential.
Experience Required
Minimum 5 year(s)
Retail Sales Associate-Print&Services at Staples
Newmarket, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Product Manager – Data Value Services at Sana Commerce Latinoamrica
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Product Management, Data Analytics, Machine Learning, Data Architecture, Cross Functional Leadership, Predictive Analytics, Prescriptive Analytics, Business Intelligence, Data Governance, Privacy Regulations, Customer Retention, Data Usability, Strategic Thinking, Collaboration, Data Services, Visualization Tools
Specialization
Candidates should have 5+ years of experience in product management, particularly with data and analytics products. A strong grasp of data architecture, cross-functional leadership, and familiarity with machine learning techniques is essential.
Experience Required
Minimum 5 year(s)
EVS Environmental Services - Part Time at WASHOE BARTON MEDICAL CLINIC
Gardnerville Ranchos, Nevada, United States - Full Time
Skills Needed
Housekeeping, Cleaning, Disinfection, Floor Maintenance, Chemical Handling, Patient Room Support, Equipment Operation, Safety Standards, Quality Assurance, Infection Control, Communication, Attention To Detail, Time Management, Teamwork, Customer Service, Problem Solving
Specialization
A high school diploma or equivalent is required, along with the ability to work various shifts and communicate in English. Previous housekeeping experience and certifications like CHEST and HWOERT are preferred.
Sr Analyst GL - Hotel Finance Services at IHG Career
, , India - Full Time
Skills Needed
Accounting Knowledge, Analytical Skills, Communication, Flexibility, Technical Knowledge, Control And Compliance Skills, Depth And Breadth Of Business Knowledge, Relevant Accounting / Management Policy
Specialization
Candidates should have a CA/CWA/MBA (F) with 0-1 years of experience or equivalent qualifications with relevant experience. Strong analytical skills and intermediary accounting knowledge are essential.
Field Services Technician (Part-Time) at SPL
State College, Pennsylvania, United States - Full Time
Skills Needed
Safety Conscious, Adaptable, Field Sampling Techniques, Mobile Technology, Communication Skills, Organizational Skills, Time Management Skills
Specialization
A high school diploma or equivalent is required, along with a valid driver's license and acceptable driving record. Proficiency with mobile technology and strong communication, organizational, and time management skills are essential.
Lead Environmental Services Technician at Emory Healthcare
Atlanta, Georgia, United States - Full Time
Skills Needed
Cleaning Procedures, Cleaning Solutions, Floor Care, Project Work, Equipment Preparation, Customer Service, Supervisory Skills, Attention To Detail
Specialization
A high school diploma or equivalent is required. Three years of related work experience is necessary.
Experience Required
Minimum 2 year(s)
Supervisor, Benefits Support Services at TRINET USA INC
Hyderabad, Telangana, India - Full Time
Skills Needed
Benefits Administration, Customer Support Services, Supervisory Skills, Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Organizational Skills, Time Management Skills, Process Improvement, Documentation, Coaching, Mentoring, Performance Management, Collaboration, Compliance
Specialization
Candidates should have a Bachelor's or Master's degree in Human Resources or a related field, along with 3-5 years of experience in benefits administration. Supervisory experience and certifications like CEBS or CPP are preferred.
Experience Required
Minimum 5 year(s)
Show Tech Services Supervisor - Vegas at Original X Productions
Las Vegas, NV 89109, USA - Full Time
Skills Needed
Plumbing, Critical Systems, Power Tools, Hvac
Qualification
Diploma
Interim Manager of Emergency Services at HealthTrust Workforce Solutions
Independence, MO 64057, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cashier/Guest Services Representative at Nothing Bundt Cakes of Canton
Canton, MI 48187, USA - Full Time
Skills Needed
Calculations, Interpersonal Skills
Qualification
Graduate
VP of Global Client Services - Remote at CapRelo
Bentonville, Arkansas, United States - Full Time
Skills Needed
Leadership, Client Services, Mobility Management, Move Management, Customer Service, Training, Strategic Vision, Problem Solving, Conflict Resolution, Financial Management, Contract Management, Communication, Team Management, Quality Control, Continuous Improvement, Relationship Building
Specialization
Candidates should have over 10 years of experience in client services or mobility management, with at least 5 years in a relocation customer services environment. Strong leadership, communication, and problem-solving skills are essential.
Experience Required
Minimum 10 year(s)
Chiller Operator II - Campus Services at Emory University
Atlanta, Georgia, United States - Full Time
Skills Needed
Chiller Operation, Hvac Equipment, Water Treatment, Preventative Maintenance, Troubleshooting, Chemical Mixing, Logbook Maintenance, Safety Standards, Communication, Inspection, Alarm Response, Regulatory Compliance, Osha Standards, Work Order Management, Cooling Towers, Centrifugal Chillers
Specialization
Candidates must have a high school diploma or equivalent and three years of experience operating industrial HVAC equipment. Universal refrigerant certification and experience with chillers sized 500 tons and up are also required.
Experience Required
Minimum 2 year(s)
Conseiller(ère) en services bancaires at Banque de Montral
Montréal, QC H2Y 1L6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Manager, Listed Issuer Services at TMX Group Limited
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Business or a professional designation (cpa llb cfa mba
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sales Intern - Sustainability Services at Nexio Projects
3032 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Registered Nurse, (RN) Womens Services at Lifepoint Health
Maysville, Kentucky, United States - Full Time
Skills Needed
Patient Care, Medication Administration, Specimen Collection, Clinical Treatments, Patient Education, Collaboration, Advocacy, Monitoring, Documentation, Activities Of Daily Living
Specialization
An Associate's degree in nursing is required, with a Bachelor's degree preferred. Candidates must hold a Registered Nurse license in Kentucky and obtain Basic Life Support certification within 30 days of hire.
Engineering Manager, CS Data Services at Airbnb
, , United States - Full Time
Skills Needed
Software Engineering, Team Management, Distributed Systems, Application Layer Apis, Event Driven Architectures, Java, Kotlin, Graphql, Data Processing, Spark, Flink, Redis, Elasticsearch, Cassandra, Mysql, Operational Excellence
Specialization
Candidates should have 9+ years of software engineering experience, including 3–5+ years managing engineering teams. A deep understanding of distributed systems and strong proficiency in relevant technologies is essential.
Experience Required
Minimum 10 year(s)
Environmental Services Partner - North at Community Health Network
Newsham, England, United Kingdom - Full Time
Skills Needed
Cleaning, Teamwork, Customer Service, Safety, Equipment Operation, Communication, Confidentiality, Sanitation, Waste Disposal, Supply Replenishment, Physical Stamina, Attention To Detail
Specialization
Applicants should be able to provide service to others in a courteous manner and foster teamwork with peers and hospital staff. A high school diploma or GED is preferred, and candidates must be able to lift, bend, push, and pull without restrictions.
Environmental Services Partner - North at Community Health Network
Newsham, England, United Kingdom - Full Time
Skills Needed
Cleaning, Teamwork, Communication, Safety, Equipment Operation, Confidentiality, Sanitation, Waste Disposal, Supply Replenishment, Professionalism, Attention To Detail, Physical Stamina, Customer Service, Problem Solving, Time Management, Adaptability
Specialization
Applicants should be able to provide service in a courteous manner and foster teamwork. A high school diploma or GED is preferred, and the ability to communicate effectively in English is required.
Senior Manager, Professional Services at Intercom RD Unlimited Company
Chicago, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

190598.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Professional Services, Consulting, Customer Success, SaaS, AI/ML, People Management, Project Management, Operational Background, Salesforce, PSA Systems, Data-driven Implementations, Cross-functional Collaboration, Customer Empathy, Strategic Mindset, Risk Management, Delivery Excellence

Industry

Software Development

Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re looking for a strategic and execution-focused leader to oversee the delivery of Intercom’s Professional Services—ensuring our customers successfully adopt and scale our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams and external partners. You’ll help shape how customers experience the value of AI from day one and beyond, defining what a “great start” means in this new era. You’ll lead a talented team of Project Managers and Partner Services Managers, drive excellence in both internal and partner-led implementations, and champion a vision for seamless, outcomes-driven customer onboarding. This is a unique opportunity to influence how companies adopt AI at scale, while helping us evolve our services model to support growth, innovation, and customer satisfaction. What will I be doing? Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners. Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results. Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers. Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey. Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT). Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology. Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success. Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management. Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team. What skills do I need? 7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment. 2+ years of people management experience across delivery or project-based roles. Proven success leading hybrid delivery models (internal + partner/outsourced teams). Experience with AI/ML products, data-driven implementations, or complex enterprise software. Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms. A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $159,600-$190,598. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

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Responsibilities
Lead the delivery of Intercom’s Professional Services, ensuring successful adoption and scaling of AI solutions for customers. Manage and develop delivery teams while collaborating across the business to drive excellence in customer onboarding.
Senior Manager, Professional Services at Intercom RD Unlimited Company
Chicago, Illinois, United States - Full Time
Skills Needed
Professional Services, Consulting, Customer Success, Saas, Ai/Ml, People Management, Project Management, Operational Background, Salesforce, Psa Systems, Data Driven Implementations, Cross Functional Collaboration, Customer Empathy, Strategic Mindset, Risk Management, Delivery Excellence
Specialization
Candidates should have 7+ years in professional services or related fields, with at least 2 years in people management. Experience with AI/ML products and strong operational skills are essential.
Experience Required
Minimum 5 year(s)
Retail Sales Associate-Print&Services at Staples
Newmarket, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Product Manager – Data Value Services at Sana Commerce Latinoamrica
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Product Management, Data Analytics, Machine Learning, Data Architecture, Cross Functional Leadership, Predictive Analytics, Prescriptive Analytics, Business Intelligence, Data Governance, Privacy Regulations, Customer Retention, Data Usability, Strategic Thinking, Collaboration, Data Services, Visualization Tools
Specialization
Candidates should have 5+ years of experience in product management, particularly with data and analytics products. A strong grasp of data architecture, cross-functional leadership, and familiarity with machine learning techniques is essential.
Experience Required
Minimum 5 year(s)
EVS Environmental Services - Part Time at WASHOE BARTON MEDICAL CLINIC
Gardnerville Ranchos, Nevada, United States - Full Time
Skills Needed
Housekeeping, Cleaning, Disinfection, Floor Maintenance, Chemical Handling, Patient Room Support, Equipment Operation, Safety Standards, Quality Assurance, Infection Control, Communication, Attention To Detail, Time Management, Teamwork, Customer Service, Problem Solving
Specialization
A high school diploma or equivalent is required, along with the ability to work various shifts and communicate in English. Previous housekeeping experience and certifications like CHEST and HWOERT are preferred.
Sr Analyst GL - Hotel Finance Services at IHG Career
, , India - Full Time
Skills Needed
Accounting Knowledge, Analytical Skills, Communication, Flexibility, Technical Knowledge, Control And Compliance Skills, Depth And Breadth Of Business Knowledge, Relevant Accounting / Management Policy
Specialization
Candidates should have a CA/CWA/MBA (F) with 0-1 years of experience or equivalent qualifications with relevant experience. Strong analytical skills and intermediary accounting knowledge are essential.
Field Services Technician (Part-Time) at SPL
State College, Pennsylvania, United States - Full Time
Skills Needed
Safety Conscious, Adaptable, Field Sampling Techniques, Mobile Technology, Communication Skills, Organizational Skills, Time Management Skills
Specialization
A high school diploma or equivalent is required, along with a valid driver's license and acceptable driving record. Proficiency with mobile technology and strong communication, organizational, and time management skills are essential.
Lead Environmental Services Technician at Emory Healthcare
Atlanta, Georgia, United States - Full Time
Skills Needed
Cleaning Procedures, Cleaning Solutions, Floor Care, Project Work, Equipment Preparation, Customer Service, Supervisory Skills, Attention To Detail
Specialization
A high school diploma or equivalent is required. Three years of related work experience is necessary.
Experience Required
Minimum 2 year(s)
Supervisor, Benefits Support Services at TRINET USA INC
Hyderabad, Telangana, India - Full Time
Skills Needed
Benefits Administration, Customer Support Services, Supervisory Skills, Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Organizational Skills, Time Management Skills, Process Improvement, Documentation, Coaching, Mentoring, Performance Management, Collaboration, Compliance
Specialization
Candidates should have a Bachelor's or Master's degree in Human Resources or a related field, along with 3-5 years of experience in benefits administration. Supervisory experience and certifications like CEBS or CPP are preferred.
Experience Required
Minimum 5 year(s)
Show Tech Services Supervisor - Vegas at Original X Productions
Las Vegas, NV 89109, USA - Full Time
Skills Needed
Plumbing, Critical Systems, Power Tools, Hvac
Qualification
Diploma
Interim Manager of Emergency Services at HealthTrust Workforce Solutions
Independence, MO 64057, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cashier/Guest Services Representative at Nothing Bundt Cakes of Canton
Canton, MI 48187, USA - Full Time
Skills Needed
Calculations, Interpersonal Skills
Qualification
Graduate
VP of Global Client Services - Remote at CapRelo
Bentonville, Arkansas, United States - Full Time
Skills Needed
Leadership, Client Services, Mobility Management, Move Management, Customer Service, Training, Strategic Vision, Problem Solving, Conflict Resolution, Financial Management, Contract Management, Communication, Team Management, Quality Control, Continuous Improvement, Relationship Building
Specialization
Candidates should have over 10 years of experience in client services or mobility management, with at least 5 years in a relocation customer services environment. Strong leadership, communication, and problem-solving skills are essential.
Experience Required
Minimum 10 year(s)
Chiller Operator II - Campus Services at Emory University
Atlanta, Georgia, United States - Full Time
Skills Needed
Chiller Operation, Hvac Equipment, Water Treatment, Preventative Maintenance, Troubleshooting, Chemical Mixing, Logbook Maintenance, Safety Standards, Communication, Inspection, Alarm Response, Regulatory Compliance, Osha Standards, Work Order Management, Cooling Towers, Centrifugal Chillers
Specialization
Candidates must have a high school diploma or equivalent and three years of experience operating industrial HVAC equipment. Universal refrigerant certification and experience with chillers sized 500 tons and up are also required.
Experience Required
Minimum 2 year(s)
Conseiller(ère) en services bancaires at Banque de Montral
Montréal, QC H2Y 1L6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Manager, Listed Issuer Services at TMX Group Limited
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Business or a professional designation (cpa llb cfa mba
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sales Intern - Sustainability Services at Nexio Projects
3032 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Registered Nurse, (RN) Womens Services at Lifepoint Health
Maysville, Kentucky, United States - Full Time
Skills Needed
Patient Care, Medication Administration, Specimen Collection, Clinical Treatments, Patient Education, Collaboration, Advocacy, Monitoring, Documentation, Activities Of Daily Living
Specialization
An Associate's degree in nursing is required, with a Bachelor's degree preferred. Candidates must hold a Registered Nurse license in Kentucky and obtain Basic Life Support certification within 30 days of hire.
Engineering Manager, CS Data Services at Airbnb
, , United States - Full Time
Skills Needed
Software Engineering, Team Management, Distributed Systems, Application Layer Apis, Event Driven Architectures, Java, Kotlin, Graphql, Data Processing, Spark, Flink, Redis, Elasticsearch, Cassandra, Mysql, Operational Excellence
Specialization
Candidates should have 9+ years of software engineering experience, including 3–5+ years managing engineering teams. A deep understanding of distributed systems and strong proficiency in relevant technologies is essential.
Experience Required
Minimum 10 year(s)
Environmental Services Partner - North at Community Health Network
Newsham, England, United Kingdom - Full Time
Skills Needed
Cleaning, Teamwork, Customer Service, Safety, Equipment Operation, Communication, Confidentiality, Sanitation, Waste Disposal, Supply Replenishment, Physical Stamina, Attention To Detail
Specialization
Applicants should be able to provide service to others in a courteous manner and foster teamwork with peers and hospital staff. A high school diploma or GED is preferred, and candidates must be able to lift, bend, push, and pull without restrictions.
Environmental Services Partner - North at Community Health Network
Newsham, England, United Kingdom - Full Time
Skills Needed
Cleaning, Teamwork, Communication, Safety, Equipment Operation, Confidentiality, Sanitation, Waste Disposal, Supply Replenishment, Professionalism, Attention To Detail, Physical Stamina, Customer Service, Problem Solving, Time Management, Adaptability
Specialization
Applicants should be able to provide service in a courteous manner and foster teamwork. A high school diploma or GED is preferred, and the ability to communicate effectively in English is required.