Job Title: Retention Specialist (Remote – Commission + Performance-Based)
Location: Remote (U.S. Based Preferred)
Job Type: Contract / Performance-Based
Start Date: Immediate

Fidan Inc. is looking for a Retention Specialist to help us maintain strong, lasting relationships—either with clients or team members. Whether you’re a natural at keeping clients engaged and upsold, or skilled at creating culture and reducing team turnover, this role lets you leverage your strengths and earn based on the value you help retain.
This is a commission- and performance-based opportunity, best suited for someone who thrives on measurable impact and is motivated by outcomes—not hours.

Key Responsibilities (Pick Your Track): Client Retention (Sales-Focused):

• Follow up with clients or partners to ensure satisfaction and renewal
• Identify upsell or cross-sell opportunities
• Address objections or service concerns to prevent cancellations
• Track churn metrics and boost retention rates across departments
• Collaborate with sales and service teams to improve client experience