JOB DESCRIPTION

As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.

• give information and deal with enquiries from customers inclusively, positive and friendly
• regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
• take pride in managing litter, to create a safe and enjoyable environment
• help maintain clean and welcoming public areas for our visitors to enjoy
• be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
• work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
• follow Forestry England’s procedures for risk assessments, and customer service, being consistent and efficient
• oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
• carrying out minor repairs
• helping with stock management
• And any other tasks, reasonably requested by your line manager

ESSENTIAL PROFESSIONAL AND TECHNICAL EXPERIENCE

• experience in delivering excellent customer service both in-person and using a variety of digital platforms
• willingness and ability to work outdoors in all weathers and to carry out manual tasks
• proven ability to work as part of a team
• practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment
• competent IT user with experience in MS Office suite of applications

DESIRABLE PROFESSIONAL AND TECHNICAL EXPERIENCE

• basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails
• experience of operating electronic admissions or retail till systems
• experience of managing stock
• a working knowledge of risk assessments and safe working in an outdoor setting
• experience of working at a visitor attraction in the heritage and or environment sector Qualifications

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

WHAT YOU’LL DO

As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering.
Please see the job description below for more information and details about what we need from you.
Please note you will be required to work 2 weekends a month or as required by the business.