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Software Development Engineer II- Amazon Customer Service, Amazon Customer at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Java, Computer Science, Coding Standards, Operating Systems, Programming Languages, Distributed Systems, Base Pay, Addition, Reliability, Amazon, Architecture, Data Structures, Microservices, Testing
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr. Security Engineer, Kuiper Security at Amazoncom Services LLC
Redmond, Washington, USA - Full Time
Skills Needed
Metrics, Cs, Software, Base Pay, Security Tools, Customer Service, Management Software, Python, Information Security, Software Systems, Rust, Business Operations, Linux, Low Level Programming, Addition, Java, Amazon
Specialization
Cs ce or related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Systems Development Engineer, CDS (Core Device Software) at Amazoncom Services LLC
Arlington, Virginia, USA - Full Time
Skills Needed
Ruby, Python, Storage, Powershell, Java, Storage Systems, Design Patterns, Agile Environment, Operating Systems, C++, Addition, Architecting, Base Pay, Reliability, Amazon
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Applied Scientist, Amazon Advertising at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Cs, C++, Base Pay, Ml, Data Structures, Data Mining, Computing, Addition, Customer Service, Software Development, Amazon, Business Operations, Java, Python, Building Models
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Principal Applied Scientist, AGI Foundations at Amazoncom Services LLC
Boston, Massachusetts, USA - Full Time
Skills Needed
Artificial Intelligence, Java, Machine Learning, Data Processing, Programming Languages, Business Operations, Cognitive Science, Natural Language Processing, Communication Skills, Customer Service, Amazon, Addition, Conferences, C++, Base Pay
Qualification
Phd
Technical Customer Solutions Mgr, Amazon Multi-Channel Commerce Fulfillment at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Technical Systems, Technology, Javascript, Sql, Microsoft Office, Amazon, Addition, Continuous Improvement, Data Analysis, Resolutions, Communication Skills, E Commerce, Html, Base Pay, Shopify, Email
Specialization
Science technology engineering math business or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Technical Program Manager- Amazon Sponsored Products at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Amazon, Addition, Program Management, Base Pay, Risk, Technical Design
Qualification
Graduate
Software Dev Engineer - II Prime Video, Live Events Sports at Amazoncom Services LLC
Arlington, Virginia, USA - Full Time
Skills Needed
Customer Service, Business Operations, Testing, Reliability, Coding Standards, Addition, Computer Science, Amazon, Architecture, Base Pay
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr. Software Engineer, Graphics and Display at Amazoncom Services LLC
Austin, Texas, USA - Full Time
Skills Needed
Amazon, Graphics, Addition, Features, Reliability, Coding Standards, Computer Science, Base Pay, Architecture, Customer Service, Technology, Business Operations, Testing, Design Patterns
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Senior Software Development Engineer, Amazon Connect at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Reliability, Computer Science, Testing, Coding Standards, Base Pay, Amazon, Architecture, Addition, Design Patterns
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Software Engineer - Security Automation, GenAI, SHINE - Security Hub for In at Amazoncom Services LLC
Austin, Texas, USA - Full Time
Skills Needed
Computer Science, Architecture, Addition, Reliability, Testing, Amazon, Base Pay, Coding Standards
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Software Development Engineer - Amazon Redshift, Query Processing at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Base Pay, Computer Science, Addition, Business Operations, Amazon, Architecture, Coding Standards, Customer Service, Reliability, Testing
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Program Manager II, Transportation Engineering Systems at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Base Pay, Sql, Pivot Tables, Stakeholder Management, Addition, Schedules, Amazon, Metrics, Excel
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Financial Analyst, Project Kuiper at Amazoncom Services LLC
Redmond, Washington, USA - Full Time
Skills Needed
Base Pay, Financial Systems, Asylum, Oracle, Cognos, Amazon, Jd Edwards, Addition, Financial Modeling, Essbase, Sql, Written Communication, Financial Results, Finance, Tax, Regulations, Sap, P&L Management
Specialization
Finance accounting or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Finance Manager, Amazon One Medical Finance at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Base Pay, Tax, Sql, Variance Analysis, Essbase, Computer Science, Root Cause, Oracle, Sap, Finance, Addition, Economics, Forecasting, Business Operations, Jd Edwards, Amazon, Customer Service, Budgeting, Financial Systems, Cognos
Specialization
Accounting, Analytical, Business, Economics, Engineering, Finance, Math
Qualification
BSc
Experience Required
Minimum 3 year(s)
Senior Compliance Data Analyst, NAST S&C DAS at Amazoncom Services LLC
Dallas, Texas, USA - Full Time
Skills Needed
Tableau, Base Pay, Sql, Data Modeling, Data Warehousing, Data Mining, Addition, Interpersonal Skills, Amazon, Data Presentation, Excel
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Pre-Construction Manager, Engineering and Building Solutions at Amazoncom Services LLC
Nashville, TN 37211, USA - Full Time
Skills Needed
Construction, General Contracting, Robotics, Amazon, Procurement, Public Officials, Information Modeling, Design Review, Architecture, Bim, Industrial Automation, Base Pay, Design, Addition, Construction Management, Vendors
Specialization
Architecture engineering construction management or comparable field
Qualification
Graduate
Data Engineer, Workplace Health and Safety at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Datastage, Spark, Data Modeling, Pipelines, Statistics, Ddl, Hadoop, Addition, Amazon, Hive, Base Pay, Computer Science
Specialization
A quantitative/technical field such as computer science engineering statistics
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Business Intelligence Engineer, North America Surface Transportation at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Pipelines, Ec2, Data Visualization, Sas, Data Mining, Data Modeling, Oracle, Modeling, Etl, Finance, Base Pay, Amazon, Python, Sql, Mathematics, Statistics, Databases, Computer Science, Nosql, Data Warehouse, R, Tableau, Addition, Matlab
Specialization
Bi finance engineering statistics computer science mathematics finance or equivalent quantitative field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Applied Scientist II, Prime Video Personalization and Discovery Science at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Ml, Data Mining, Addition, Java, Base Pay, Data Structures, Business Operations, Computing, Amazon, Customer Service, Building Models, C++, Python, Cs, Software Development
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Software Development Engineer II- Amazon Customer Service, Amazon Customer at Amazoncom Services LLC
Seattle, Washington, USA -
Full Time


Start Date

Immediate

Expiry Date

29 Nov, 25

Salary

223600.0

Posted On

29 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Java, Computer Science, Coding Standards, Operating Systems, Programming Languages, Distributed Systems, Base Pay, Addition, Reliability, Amazon, Architecture, Data Structures, Microservices, Testing

Industry

Outsourcing/Offshoring

Description

DESCRIPTION

About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers globally. We believe in optimizing for what’s best for customers, our people, and the business – not what’s easiest to execute. As part of our engineering teams, you will develop innovative solutions leveraging state of the art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.
Key job responsibilities

What You’ll Do

  • Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
  • Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
  • Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
  • Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
  • Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
  • Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
  • Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
  • Mentor junior engineers while fostering a culture of customer obsession and technical excellence
  • Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
  • Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency

About the team

Technologies You’ll Work With

  • Core programming languages including but not limited to Java
  • Linux operating systems
  • AWS services and cloud infrastructure
  • Distributed systems and microservices architecture
  • Database technologies and data structures

BASIC QUALIFICATIONS

  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
  • Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

  • 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  • Bachelor’s degree in computer science or equivalent
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
  • Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
  • Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
  • Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
  • Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
  • Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
  • Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
  • Mentor junior engineers while fostering a culture of customer obsession and technical excellence
  • Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
  • Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgenc
Software Development Engineer II- Amazon Customer Service, Amazon Customer at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Java, Computer Science, Coding Standards, Operating Systems, Programming Languages, Distributed Systems, Base Pay, Addition, Reliability, Amazon, Architecture, Data Structures, Microservices, Testing
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr. Security Engineer, Kuiper Security at Amazoncom Services LLC
Redmond, Washington, USA - Full Time
Skills Needed
Metrics, Cs, Software, Base Pay, Security Tools, Customer Service, Management Software, Python, Information Security, Software Systems, Rust, Business Operations, Linux, Low Level Programming, Addition, Java, Amazon
Specialization
Cs ce or related field or equivalent work experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Systems Development Engineer, CDS (Core Device Software) at Amazoncom Services LLC
Arlington, Virginia, USA - Full Time
Skills Needed
Ruby, Python, Storage, Powershell, Java, Storage Systems, Design Patterns, Agile Environment, Operating Systems, C++, Addition, Architecting, Base Pay, Reliability, Amazon
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Applied Scientist, Amazon Advertising at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Cs, C++, Base Pay, Ml, Data Structures, Data Mining, Computing, Addition, Customer Service, Software Development, Amazon, Business Operations, Java, Python, Building Models
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Principal Applied Scientist, AGI Foundations at Amazoncom Services LLC
Boston, Massachusetts, USA - Full Time
Skills Needed
Artificial Intelligence, Java, Machine Learning, Data Processing, Programming Languages, Business Operations, Cognitive Science, Natural Language Processing, Communication Skills, Customer Service, Amazon, Addition, Conferences, C++, Base Pay
Qualification
Phd
Technical Customer Solutions Mgr, Amazon Multi-Channel Commerce Fulfillment at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Technical Systems, Technology, Javascript, Sql, Microsoft Office, Amazon, Addition, Continuous Improvement, Data Analysis, Resolutions, Communication Skills, E Commerce, Html, Base Pay, Shopify, Email
Specialization
Science technology engineering math business or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Technical Program Manager- Amazon Sponsored Products at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Amazon, Addition, Program Management, Base Pay, Risk, Technical Design
Qualification
Graduate
Software Dev Engineer - II Prime Video, Live Events Sports at Amazoncom Services LLC
Arlington, Virginia, USA - Full Time
Skills Needed
Customer Service, Business Operations, Testing, Reliability, Coding Standards, Addition, Computer Science, Amazon, Architecture, Base Pay
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Sr. Software Engineer, Graphics and Display at Amazoncom Services LLC
Austin, Texas, USA - Full Time
Skills Needed
Amazon, Graphics, Addition, Features, Reliability, Coding Standards, Computer Science, Base Pay, Architecture, Customer Service, Technology, Business Operations, Testing, Design Patterns
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Senior Software Development Engineer, Amazon Connect at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Reliability, Computer Science, Testing, Coding Standards, Base Pay, Amazon, Architecture, Addition, Design Patterns
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Software Engineer - Security Automation, GenAI, SHINE - Security Hub for In at Amazoncom Services LLC
Austin, Texas, USA - Full Time
Skills Needed
Computer Science, Architecture, Addition, Reliability, Testing, Amazon, Base Pay, Coding Standards
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Software Development Engineer - Amazon Redshift, Query Processing at Amazoncom Services LLC
Seattle, Washington, USA - Full Time
Skills Needed
Base Pay, Computer Science, Addition, Business Operations, Amazon, Architecture, Coding Standards, Customer Service, Reliability, Testing
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Program Manager II, Transportation Engineering Systems at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Base Pay, Sql, Pivot Tables, Stakeholder Management, Addition, Schedules, Amazon, Metrics, Excel
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Financial Analyst, Project Kuiper at Amazoncom Services LLC
Redmond, Washington, USA - Full Time
Skills Needed
Base Pay, Financial Systems, Asylum, Oracle, Cognos, Amazon, Jd Edwards, Addition, Financial Modeling, Essbase, Sql, Written Communication, Financial Results, Finance, Tax, Regulations, Sap, P&L Management
Specialization
Finance accounting or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Finance Manager, Amazon One Medical Finance at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Base Pay, Tax, Sql, Variance Analysis, Essbase, Computer Science, Root Cause, Oracle, Sap, Finance, Addition, Economics, Forecasting, Business Operations, Jd Edwards, Amazon, Customer Service, Budgeting, Financial Systems, Cognos
Specialization
Accounting, Analytical, Business, Economics, Engineering, Finance, Math
Qualification
BSc
Experience Required
Minimum 3 year(s)
Senior Compliance Data Analyst, NAST S&C DAS at Amazoncom Services LLC
Dallas, Texas, USA - Full Time
Skills Needed
Tableau, Base Pay, Sql, Data Modeling, Data Warehousing, Data Mining, Addition, Interpersonal Skills, Amazon, Data Presentation, Excel
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Pre-Construction Manager, Engineering and Building Solutions at Amazoncom Services LLC
Nashville, TN 37211, USA - Full Time
Skills Needed
Construction, General Contracting, Robotics, Amazon, Procurement, Public Officials, Information Modeling, Design Review, Architecture, Bim, Industrial Automation, Base Pay, Design, Addition, Construction Management, Vendors
Specialization
Architecture engineering construction management or comparable field
Qualification
Graduate
Data Engineer, Workplace Health and Safety at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Datastage, Spark, Data Modeling, Pipelines, Statistics, Ddl, Hadoop, Addition, Amazon, Hive, Base Pay, Computer Science
Specialization
A quantitative/technical field such as computer science engineering statistics
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Business Intelligence Engineer, North America Surface Transportation at Amazoncom Services LLC
Bellevue, WA 98006, USA - Full Time
Skills Needed
Pipelines, Ec2, Data Visualization, Sas, Data Mining, Data Modeling, Oracle, Modeling, Etl, Finance, Base Pay, Amazon, Python, Sql, Mathematics, Statistics, Databases, Computer Science, Nosql, Data Warehouse, R, Tableau, Addition, Matlab
Specialization
Bi finance engineering statistics computer science mathematics finance or equivalent quantitative field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Applied Scientist II, Prime Video Personalization and Discovery Science at Amazoncom Services LLC
New York, New York, USA - Full Time
Skills Needed
Ml, Data Mining, Addition, Java, Base Pay, Data Structures, Business Operations, Computing, Amazon, Customer Service, Building Models, C++, Python, Cs, Software Development
Qualification
Graduate
Experience Required
Minimum 1 year(s)
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