DESCRIPTION

Are you passionate about improving customer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager – Technical specializing in agentic solutions to transform the way we understand, evaluate, and drive improved shopping experience for Amazon Consumers.
You will design and build agentic solutions that leverage Amazon Bedrock’s capabilities for reasoning, planning, and execution, which will enable measuring, benchmarking, and improving retail consumer experiences in North America. You’ll conduct performance evaluations of agent reasoning capabilities, develop compelling demos showcasing autonomous AI workflows, and create proof-of-concepts that demonstrate how agentic systems can transform research processes through goal-directed operation. You will develop transformative solutions leveraging AWS’s comprehensive AI/ML stack to build specialized AI agents for benchmarking different shopping experiences.

Key job responsibilities

• Product Management: Lead large and complex studies, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.
• Design and implement autonomous AI agents that orchestrate workflows, leveraging AWS services.
• Develop strategic technical roadmaps and implementation plans for agentic AI solutions that measure and improve retail consumer experiences.
• Conduct performance evaluations of agent reasoning capabilities and create proof-of-concepts that demonstrate how agentic systems can transform research processes.
• Collaborate with cross-functional teams including scientists, developers, and product managers.
• Stay current with the latest advancements in agentic AI research and AWS service capabilities to improve performance and recommend optimal technology stacks.
• Communicate complex technical concepts to stakeholders, translating technical elements into business language that demonstrates clear value.
• Mentor team members and contribute to knowledge sharing within the organization to advance agentic AI adoption and implementation best practices.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for eveyr customer (e.g., consumers, developers, sellers/brands, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Risk Managers, and more.

BASIC QUALIFICATIONS

• Bachelor’s degree
• 5+ years of product or program management, product marketing, business development or technology experience
• Experience with end to end product delivery
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Master’s degree
• Experience in areas such as management consulting, technology, retail, consumer goods, market research.
• Analytical thinking, skills in project management, attention to details, and exceptional organizational skills.
• Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer experiences.
• Understands the reasons for architecture decisions behind a product or feature and capable of holding an engineering team to a high standard for product solutions.
• Able to make the case for a technology product and can influence teams to dedicate resources.
• Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen.
• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.
• Excellent communication skills (written and verbal); able to produce and finalize complex documents for large and small audiences across multiple leadership levels and functions.
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site

• Product Management: Lead large and complex studies, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.
• Design and implement autonomous AI agents that orchestrate workflows, leveraging AWS services.
• Develop strategic technical roadmaps and implementation plans for agentic AI solutions that measure and improve retail consumer experiences.
• Conduct performance evaluations of agent reasoning capabilities and create proof-of-concepts that demonstrate how agentic systems can transform research processes.
• Collaborate with cross-functional teams including scientists, developers, and product managers.
• Stay current with the latest advancements in agentic AI research and AWS service capabilities to improve performance and recommend optimal technology stacks.
• Communicate complex technical concepts to stakeholders, translating technical elements into business language that demonstrates clear value.
• Mentor team members and contribute to knowledge sharing within the organization to advance agentic AI adoption and implementation best practices