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Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas Solutions, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Troubleshooting, Attention To Detail, Team Player
Specialization
Candidates should have proven web development skills and a passion for solving business and technology challenges. Excellent communication and relationship skills are essential, along with the ability to manage multiple tasks effectively.
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Attention To Detail, Team Player, Organizational Skills
Specialization
Candidates should have prior experience supporting SaaS solutions and proven web development coding skills in HTML, CSS, and JavaScript. Strong communication, relationship-building, and problem-solving skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Team Player, Apis, Postman, Zapier, Technical Support, Attention To Detail
Specialization
Candidates should have proven web development coding skills and a passion for solving business and technology challenges. Excellent communication and relationship skills, along with the ability to manage multiple tasks, are essential for success in this role.
Experience Required
Minimum 2 year(s)
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Troubleshooting, Attention To Detail, Team Player
Specialization
Candidates should have proven web development skills and a passion for solving business and technology challenges. Excellent communication and relationship skills are essential, along with the ability to manage multiple tasks effectively.
Experience Required
Minimum 2 year(s)
UX/UI Designer - SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Wireframing, Prototyping, Design Tools, User Experience, Collaboration, Data Analytics, Ai Tooling, Usability Testing, Attention To Detail, Front End Development, Database Functionalities, Design System Management, High Fidelity Designs, User Interaction Analysis, Growth Mindset, Communication Skills
Specialization
We are looking for an experienced UX/UI designer with a strong portfolio demonstrating digital UI designs, particularly for web platforms. Familiarity with AI tooling and data analytics tools is essential, along with the ability to collaborate effectively with engineering and product teams.
Experience Required
Minimum 2 year(s)
Customer Success Manager at SRM Intelligence
London, England, United Kingdom - Full Time
Skills Needed
Customer Success, Account Management, Client Relationship Management, Cross Selling, Technical Support, Process Development, Salesforce, Proposal Writing, Cyber Security, Communication, Problem Solving, Self Starter, Flexibility, Technology Aptitude, Client Engagement, Renewals
Specialization
Candidates should have the ability to build relationships with both technical and non-technical stakeholders and develop strategies to deepen customer relationships. A keen interest in cyber security and technology is essential, along with experience in proposal writing and using Salesforce.
Experience Required
Minimum 2 year(s)
Account Executive - Enterprise SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Saas Sales, Revenue Generation, Strategic Selling, Closing Deals, Enterprise Sales, Relationship Building, Communication Skills, Adaptability, Self Learning, Product Knowledge, Marketing Operations, Crm Management, Sales Reporting, Customer Success, Event Representation, Territory Sales Planning
Specialization
Candidates should have proven experience in enterprise SaaS sales, ideally within regulated industries, and experience dealing with marketing and creative professionals. Exceptional communication skills and the ability to build relationships are essential.
Experience Required
Minimum 5 year(s)
SaaS Implementation Consultant at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Implementation Projects, Customer Service, Stakeholder Management, Problem Solving, Project Management, Technical Expertise, Training Delivery, Communication Skills, Scoping, Adaptability, Team Player, Ms Office, Marketing Technology, Learning & Development, Workshops, Presentations
Specialization
The ideal candidate should have experience managing implementation projects in a fast-moving SaaS company and possess strong customer service and stakeholder management skills. A logical approach to problem-solving and the ability to lead discussions and workshops are essential.
Experience Required
Minimum 2 year(s)
Salesforce Administrator at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Excel, Salesforce, B2b, Finance, Data Quality, Financial Data, Crm, Marketing Automation, Leadership, Data Sheets, Collaboration, Communication Skills, Data Integrity, Analytical Skills
Qualification
Graduate
Machine Learning Data Engineer at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Aws, Natural Language Processing, Test Automation, Nlp, Design Skills
Qualification
Graduate
Machine Learning Data Engineer at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Python, Mlops, Machine Learning, Natural Language Processing, Computer Vision, Generative Ai, Test Automation, Aws, Gcp, Software Design, Data Processing Pipelines, Rule Engine, Content Extractor, Agile, Documentation, Technical Guidance
Specialization
Candidates should have expert-level Python and software design skills, along with experience in MLOps processes and tooling. A passion for staying current in AI/ML spheres and providing technical guidance is also essential.
Experience Required
Minimum 5 year(s)
Senior Account Executive - Enterprise SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Enterprise Saas Sales, Revenue Generation, Strategic Selling, Relationship Building, Communication Skills, Marketing Operations, Product Demonstrations, Crm Management, Sales Reporting, Territory Sales Planning, Customer Success, Self Learning, Adaptability, Event Representation, Multi Level Selling, Industry Knowledge
Specialization
The ideal candidate will have over 5 years of experience in selling high-value software deals, particularly in regulated industries. Strong communication skills and the ability to build relationships with marketing and creative professionals are essential.
Experience Required
Minimum 5 year(s)
SaaS Implementation Consultant at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technical Lead - Full Stack at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Leadership, Team Management, Full Stack Development, Javascript, Typescript, React, Elixir, Aws, Ci/Cd, Testing Frameworks, Tdd, Performance Optimisation, Security Best Practices, Accessibility Standards, Ai Development Tools, Agile Methodologies
Specialization
Experience managing and developing software engineering teams with a strong technical background in full-stack development is essential. Candidates should have a proven track record in AI innovation and collaboration with product teams.
Experience Required
Minimum 5 year(s)
Product Analyst, Intelligence & Data Solutions (IDS) at Visa
Singapore, , Singapore - Full Time
Skills Needed
Sales Enablement, Business Management, Data Analysis, Strategic Thinking, Problem Solving, Presentation Skills, Collaboration, Client Onboarding, Revenue Tracking, Performance Reporting, Analytical Skills, Communication Skills, Adaptability, Initiative, Relationship Building, Organizational Skills
Specialization
Candidates should have a minimum of 5 years of experience, preferably in payments or related fields, and possess strong analytical and presentation skills. A self-driven and results-oriented mindset is essential, along with the ability to manage multiple workstreams and communicate complex concepts clearly.
Experience Required
Minimum 5 year(s)
Business Intelligence Internship Summer 2026 (Hybrid) at Enova International
Chicago, Illinois, United States - Full Time
Skills Needed
Business Intelligence, Analytics, Sql, Etl, Data Visualization, Python, Aws, Snowflake, Microstrategy, Looker, Tableau, Powerbi, Ai, Data Analysis, Communication, Networking
Specialization
Candidates must be currently pursuing a Bachelor's or Master's degree in a related field and have experience writing high-quality SQL queries. Knowledge of data visualization tools and programming in Python is also required.
data scientist - Business Intelligence en Kwaliteit at Politie
Utrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Process Intelligence Program Director (Remote - US) at Jobgether
, , United States - Full Time
Skills Needed
Process Mining, Leadership, Stakeholder Management, Analytical Mindset, Digital Transformation, Technology Implementation, Celonis, Consulting, Professional Services, Value Realization, Agile Methodologies, Public Sector Experience, P&L Ownership, Benchmarking, Demo Building, Efficiency Optimization
Specialization
Candidates should have 10+ years of experience in consulting or professional services, with at least 5 years in delivery leadership roles. A bachelor's degree in Business, Engineering, Computer Science, or a related field is required, along with strong analytical and leadership skills.
Experience Required
Minimum 10 year(s)
BI Business Intelligence Reporting Analyst - Tableau at CGLRS
Sydney, New South Wales, Australia - Full Time
Skills Needed
Tableau, Data Analysis, Data Visualization, Sql, Data Mining, Predictive Modelling, Data Storytelling, Communication Skills, Team Player, Problem Solving, Stakeholder Engagement, Dashboard Creation, Quantitative Analysis, Database Management, Retail Sales Experience, Tableau Community Engagement
Specialization
Candidates should have a Bachelor's degree in Computer Science, Information Systems, or a related field, with a specialization in Tableau. Proficiency in SQL and experience in data analysis and visualization are advantageous.
Intelligence Production Manager - TS/SCI with CI Poly at ENS Solutions, LLC
Washington, District of Columbia, United States - Full Time
Skills Needed
Intelligence Analysis, Business Process Analysis, Project Management, Operations Management, Data Science, Sharepoint, Microsoft Office, Generative Artificial Intelligence, Management Consulting, Collaboration, Production Metrics, Customer Engagement, Problem Solving, Team Leadership, Process Improvement, Mission Success
Specialization
Candidates should have at least 3 years of experience in intelligence analysis knowledge management and business process analysis. A bachelor's degree is required, along with a TS/SCI clearance and willingness to obtain a CI Poly.
Experience Required
Minimum 5 year(s)
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States -
Full Time


Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

65000.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, SaaS Solutions, Web Development, HTML, CSS, JavaScript, Problem Solving, Communication Skills, Relationship Skills, Time Management, APIs, Zapier, Technical Support, Troubleshooting, Attention to Detail, Team Player

Industry

Software Development

Description
Company Description IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance. To support our ongoing growth have a newly created role for a Customer Support Coordinator. Reporting to the Support Director, this role provides direct support and assistance to all IntelligenceBank customers and members of the IntelligenceBank Customer Success team as required. This support includes a variety of internal tasks and liaising with other IntelligenceBank teams as well as direct contact with IntelligenceBank customers via email, help desk support tickets, telephone and online meetings to troubleshoot and resolve customer issues with 6-star service. This role is based in El Seguno, CA with the customers based in Australia, the US and the UK. This is a hybrid role with some office time required. Salary range is $50,000 - 65,000 commensurate with experience. Job Description Key Activities: Be the first point of contact for HelpDesk support tickets from Customers. Investigate and respond to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines Configuration of IntelligenceBank software products as required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations Liaise with QA, Dev and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed for second level technical support Assist Customer Success Managers, Key Account Directors and Implementation team with customer project work, change requests, troubleshooting and technical queries specific to customer’s use cases and platform configurations Qualifications This role is ideal for someone with prior experience supporting SaaS solutions for enterprise clients. If you're problem solver with excellent communication skills this role could be perfect for you! Read on to understand the other skills and experience we require. Proven web development coding skills (HTML, CSS, JS) is required. Passion for solving business and technology challenges Energetic, motivated and driven with highly developed relationship skills Excellent verbal and communication skills Well-developed mediation and negotiation skill Time and priority management skills You are a team player who thrives working both independently and with others Exposure to and familiarity with APIs, Postman, Zapier is an advantage Ability to work autonomously and as part of a team Highly organized, able to juggle multiple tasks at one time Reliable, consistent, positive and a fast learner with strong attention to detail Additional Information Next Steps: Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. Our application process includes phone screening, face to face interviews covering behavioural and practical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. So apply now and we look forward to getting to learn more about you! "We're a Circle Back Employer & commit to replying to every applicant."
Responsibilities
The Customer Support Coordinator will be the first point of contact for HelpDesk support tickets from customers, investigating and responding to inquiries while ensuring high-quality service. The role also involves liaising with various teams to resolve customer issues and assist with project work.
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas Solutions, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Troubleshooting, Attention To Detail, Team Player
Specialization
Candidates should have proven web development skills and a passion for solving business and technology challenges. Excellent communication and relationship skills are essential, along with the ability to manage multiple tasks effectively.
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Attention To Detail, Team Player, Organizational Skills
Specialization
Candidates should have prior experience supporting SaaS solutions and proven web development coding skills in HTML, CSS, and JavaScript. Strong communication, relationship-building, and problem-solving skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Team Player, Apis, Postman, Zapier, Technical Support, Attention To Detail
Specialization
Candidates should have proven web development coding skills and a passion for solving business and technology challenges. Excellent communication and relationship skills, along with the ability to manage multiple tasks, are essential for success in this role.
Experience Required
Minimum 2 year(s)
Customer Support Coordinator - SaaS at IntelligenceBank
El Segundo, California, United States - Full Time
Skills Needed
Customer Support, Saas, Web Development, Html, Css, Javascript, Problem Solving, Communication Skills, Relationship Skills, Time Management, Apis, Zapier, Technical Support, Troubleshooting, Attention To Detail, Team Player
Specialization
Candidates should have proven web development skills and a passion for solving business and technology challenges. Excellent communication and relationship skills are essential, along with the ability to manage multiple tasks effectively.
Experience Required
Minimum 2 year(s)
UX/UI Designer - SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Wireframing, Prototyping, Design Tools, User Experience, Collaboration, Data Analytics, Ai Tooling, Usability Testing, Attention To Detail, Front End Development, Database Functionalities, Design System Management, High Fidelity Designs, User Interaction Analysis, Growth Mindset, Communication Skills
Specialization
We are looking for an experienced UX/UI designer with a strong portfolio demonstrating digital UI designs, particularly for web platforms. Familiarity with AI tooling and data analytics tools is essential, along with the ability to collaborate effectively with engineering and product teams.
Experience Required
Minimum 2 year(s)
Customer Success Manager at SRM Intelligence
London, England, United Kingdom - Full Time
Skills Needed
Customer Success, Account Management, Client Relationship Management, Cross Selling, Technical Support, Process Development, Salesforce, Proposal Writing, Cyber Security, Communication, Problem Solving, Self Starter, Flexibility, Technology Aptitude, Client Engagement, Renewals
Specialization
Candidates should have the ability to build relationships with both technical and non-technical stakeholders and develop strategies to deepen customer relationships. A keen interest in cyber security and technology is essential, along with experience in proposal writing and using Salesforce.
Experience Required
Minimum 2 year(s)
Account Executive - Enterprise SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Saas Sales, Revenue Generation, Strategic Selling, Closing Deals, Enterprise Sales, Relationship Building, Communication Skills, Adaptability, Self Learning, Product Knowledge, Marketing Operations, Crm Management, Sales Reporting, Customer Success, Event Representation, Territory Sales Planning
Specialization
Candidates should have proven experience in enterprise SaaS sales, ideally within regulated industries, and experience dealing with marketing and creative professionals. Exceptional communication skills and the ability to build relationships are essential.
Experience Required
Minimum 5 year(s)
SaaS Implementation Consultant at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Implementation Projects, Customer Service, Stakeholder Management, Problem Solving, Project Management, Technical Expertise, Training Delivery, Communication Skills, Scoping, Adaptability, Team Player, Ms Office, Marketing Technology, Learning & Development, Workshops, Presentations
Specialization
The ideal candidate should have experience managing implementation projects in a fast-moving SaaS company and possess strong customer service and stakeholder management skills. A logical approach to problem-solving and the ability to lead discussions and workshops are essential.
Experience Required
Minimum 2 year(s)
Salesforce Administrator at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Excel, Salesforce, B2b, Finance, Data Quality, Financial Data, Crm, Marketing Automation, Leadership, Data Sheets, Collaboration, Communication Skills, Data Integrity, Analytical Skills
Qualification
Graduate
Machine Learning Data Engineer at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Aws, Natural Language Processing, Test Automation, Nlp, Design Skills
Qualification
Graduate
Machine Learning Data Engineer at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Python, Mlops, Machine Learning, Natural Language Processing, Computer Vision, Generative Ai, Test Automation, Aws, Gcp, Software Design, Data Processing Pipelines, Rule Engine, Content Extractor, Agile, Documentation, Technical Guidance
Specialization
Candidates should have expert-level Python and software design skills, along with experience in MLOps processes and tooling. A passion for staying current in AI/ML spheres and providing technical guidance is also essential.
Experience Required
Minimum 5 year(s)
Senior Account Executive - Enterprise SaaS at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Enterprise Saas Sales, Revenue Generation, Strategic Selling, Relationship Building, Communication Skills, Marketing Operations, Product Demonstrations, Crm Management, Sales Reporting, Territory Sales Planning, Customer Success, Self Learning, Adaptability, Event Representation, Multi Level Selling, Industry Knowledge
Specialization
The ideal candidate will have over 5 years of experience in selling high-value software deals, particularly in regulated industries. Strong communication skills and the ability to build relationships with marketing and creative professionals are essential.
Experience Required
Minimum 5 year(s)
SaaS Implementation Consultant at IntelligenceBank
Southbank VIC 3006, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technical Lead - Full Stack at IntelligenceBank
Southbank, Victoria, Australia - Full Time
Skills Needed
Leadership, Team Management, Full Stack Development, Javascript, Typescript, React, Elixir, Aws, Ci/Cd, Testing Frameworks, Tdd, Performance Optimisation, Security Best Practices, Accessibility Standards, Ai Development Tools, Agile Methodologies
Specialization
Experience managing and developing software engineering teams with a strong technical background in full-stack development is essential. Candidates should have a proven track record in AI innovation and collaboration with product teams.
Experience Required
Minimum 5 year(s)
Product Analyst, Intelligence & Data Solutions (IDS) at Visa
Singapore, , Singapore - Full Time
Skills Needed
Sales Enablement, Business Management, Data Analysis, Strategic Thinking, Problem Solving, Presentation Skills, Collaboration, Client Onboarding, Revenue Tracking, Performance Reporting, Analytical Skills, Communication Skills, Adaptability, Initiative, Relationship Building, Organizational Skills
Specialization
Candidates should have a minimum of 5 years of experience, preferably in payments or related fields, and possess strong analytical and presentation skills. A self-driven and results-oriented mindset is essential, along with the ability to manage multiple workstreams and communicate complex concepts clearly.
Experience Required
Minimum 5 year(s)
Business Intelligence Internship Summer 2026 (Hybrid) at Enova International
Chicago, Illinois, United States - Full Time
Skills Needed
Business Intelligence, Analytics, Sql, Etl, Data Visualization, Python, Aws, Snowflake, Microstrategy, Looker, Tableau, Powerbi, Ai, Data Analysis, Communication, Networking
Specialization
Candidates must be currently pursuing a Bachelor's or Master's degree in a related field and have experience writing high-quality SQL queries. Knowledge of data visualization tools and programming in Python is also required.
data scientist - Business Intelligence en Kwaliteit at Politie
Utrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Process Intelligence Program Director (Remote - US) at Jobgether
, , United States - Full Time
Skills Needed
Process Mining, Leadership, Stakeholder Management, Analytical Mindset, Digital Transformation, Technology Implementation, Celonis, Consulting, Professional Services, Value Realization, Agile Methodologies, Public Sector Experience, P&L Ownership, Benchmarking, Demo Building, Efficiency Optimization
Specialization
Candidates should have 10+ years of experience in consulting or professional services, with at least 5 years in delivery leadership roles. A bachelor's degree in Business, Engineering, Computer Science, or a related field is required, along with strong analytical and leadership skills.
Experience Required
Minimum 10 year(s)
BI Business Intelligence Reporting Analyst - Tableau at CGLRS
Sydney, New South Wales, Australia - Full Time
Skills Needed
Tableau, Data Analysis, Data Visualization, Sql, Data Mining, Predictive Modelling, Data Storytelling, Communication Skills, Team Player, Problem Solving, Stakeholder Engagement, Dashboard Creation, Quantitative Analysis, Database Management, Retail Sales Experience, Tableau Community Engagement
Specialization
Candidates should have a Bachelor's degree in Computer Science, Information Systems, or a related field, with a specialization in Tableau. Proficiency in SQL and experience in data analysis and visualization are advantageous.
Intelligence Production Manager - TS/SCI with CI Poly at ENS Solutions, LLC
Washington, District of Columbia, United States - Full Time
Skills Needed
Intelligence Analysis, Business Process Analysis, Project Management, Operations Management, Data Science, Sharepoint, Microsoft Office, Generative Artificial Intelligence, Management Consulting, Collaboration, Production Metrics, Customer Engagement, Problem Solving, Team Leadership, Process Improvement, Mission Success
Specialization
Candidates should have at least 3 years of experience in intelligence analysis knowledge management and business process analysis. A bachelor's degree is required, along with a TS/SCI clearance and willingness to obtain a CI Poly.
Experience Required
Minimum 5 year(s)
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