SKILLS AND EXPERIENCE THAT YOU NEED

• Advanced UX design skills, with experience of applying these across different environments
• Experience of working in multidisciplinary Agile teams to design and deliver people-centred services
• Experience of designing for diverse users, including those with accessibility or assisted digital needs
• Proven experience of championing UX and service design approaches
• Experience of line management or mentoring/training other UX designers
• Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
• A good understanding of other Agile roles across design, product and tech
• Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward

DIVERSITY, INCLUSION AND BELONGING AT HIPPO

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo.
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We’re a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We’re confident in our abilities, authentic in our approach, and passionate about what we do. If you’re looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

ABOUT THE ROLE

Hippo is recruiting for senior consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design.
As a senior consultant in UX design, you’ll already be an expert in your field. You’ll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.
Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role.

WHAT YOU’LL DO

• Advise clients on how to solve complex problems using UX design, people-centred design and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches and styles within UX design
• Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
• Line management of interaction designers and advise other colleagues on how to get the best from UX design
• Support in recruitment, events, blog-writing and winning new business
• Promote Hippo’s people-centred design offer both internally and externally