Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Commercial
Customer Success
Compensation
Estimated Base Salary $76.3K – $89.7K
Virta Health is on a mission to transform type 2 diabetes and weight loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.
We are seeking a detail-oriented and proactive Associate Customer Success Manager to join our dynamic Customer Success team. On the Customer Success Team, you will be at the center of Virta’s mission, working directly with our clients and other members of the team to manage, grow, and expand Virta’s rapidly growing commercial book of business. In this role, you will work directly with customers while also acting as a strategic partner to our Customer Success pods – contributing to project management, client communications and reporting, presentation content creation, and process optimization. This role is ideal for someone with prior experience in a client-facing account management or project coordination role who is excited to grow in a fast-paced environment. The ideal candidate is a strong communicator and problem-solver with a passion for operational excellence. This role offers an opportunity to contribute directly to company growth in a fast-paced, mission-driven environment.

PREFERRED SKILLS

• Experience working in healthcare, digital health, or benefits administration a plus
• Familiarity with Salesforce, Asana, or other Client Management / Project Management /PM tools
• Basic proficiency in Google Slides or PowerPoint for client-facing content

Within your first 90 days at Virta, we expect you will do the following:

• Immerse yourself in Virta’s mission, products, and values
• Build relationships with collaborators across Customer Success, Implementation, and Product teams
• Learn core tools (Asana, JIRA, Salesforce, Looker) and workflows for tasks you will be performing
• Join client calls and begin completing tasks strategic clients
• Increase independence in handling routine customer tasks
• Make and share observations that contribute to workflow improvement

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterat