SOME KEY INFORMATION

• This is a busy and highly rewarding role, handling high volume customer enquiries relating to a wide range of Council services.
• The successful applicant will begin their role supporting Children’s, Families and Education and could at a later date be involved in one of our many other services eg Council Tax, Waste, Highways, Registrations, Business Rates, Planning, Housing or Adult Social Care.
• It offers hybrid working, with 1 day per week required in the office (once trained) and the remaining days can be home or office based as you wish.
• Office days will be based in County Hall
• Full-time position (37hrs). Customers can contact us between 8.30-5pm Monday to Friday so, your work pattern will be within these hours.
• Fixed term contract until end of March 2026
  What will I be doing?
  In this post as a Customer Service Officer, you will be providing ‘front door’ support for customers contacting the Council. Front door support means you will act as the first point of contact for customers needing advice and assistance about any service provided by Somerset Council, which makes it a really interesting role. You will handle each enquiry with care and understanding, offering quality support and guidance before and in lots of cases instead of, transferring the customer to specific service teams. Customers include members of the public, professionals, and councillors.
  You will spend most of your time talking with customers over the telephone. But our Customer Service Officers handle multi-channel interactions which can include face to face interaction and digital solutions.

The variety of enquires through to this team is extensive. Some examples include supporting people who;

• are raising safeguarding concerns and reporting those at immediate risk
• are needing advice about starting or moving schools, school meals, school transport or special educational needs
• have questions about free school meals, early years funding, fostering etc

Please refer the Job description for details