My client is reshaping the HR Tech & Wealth Management space with a cutting-edge European SaaS platform. They help companies modernize how they support their people - from digital pension solutions to broader financial wellbeing tools.
Fresh off a new multi-million euro funding round and trusted by over 50 major German enterprises, they’re now expanding its Customer Success Team and needs someone who can shape and drive this growth.

THE ROLE:

You’ll join as a Lead Customer Success Manager to help build the CS function.
And get the opportunity to shape the process for the optimal customer experience.
You’ll be the first point of contact for new clients, managing their onboarding from signed contract through successful implementation. This involves project management, aligning internal timelines, handling tech integrations, and guiding users to ensure maximum platform value.
This isn’t your typical corporate CS job. It’s hands-on, strategic, and impactful. You’ll create and track customer health metrics, proactively spot churn risks and sales opportunities, and collaborate with internal teams to integrate client feedback into product improvements.
You’ll essentially become the face of the team, interacting daily with clients, owning relationships, and shaping the customer journey.

WHAT YOU’LL DO:

• Manage end-to-end client onboarding projects, coordinating timelines and technical integration.
• Actively support key users, providing clear guidance and solving their challenges promptly.
• Develop and monitor customer health indicators, using insights to boost retention and upselling.
• Collaborate closely with Sales, Product, and Engineering teams to continuously improve customer experience.
• Use CRM (HubSpot) and ticketing tools effectively to streamline communication and processes.