ABOUT US

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.
Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

ABOUT THE POSITION

The Business Development & Venues Management Group is looking for a proactive, passionate, and independent individual to join our team as an Event Manager. This position is a permanent, full time salaried position, based out the Edmonton EXPO Centre. This position is integral in organizing, planning, and managing the client experience and ensuring the highest level of guest satisfaction. Reporting to the Senior Manager, Event Services, the Event Manager is responsible for exceptional client management which starts from the time of booking until the conclusion of their event. The Event Manager is the liaison between all stakeholders; clients, staff, in-house partners and outside vendors for all facets of the event. This role requires a candidate that is self-driven with exceptional attention to detail and strong solution finding skills.

QUALIFICATIONS:

• Post-secondary education or certificate in Event Management or related field is an asset.
• Minimum of 2 years’ experience in a position in event planning, or client services. Strong administrative and computer skills.
• Demonstrates interest and involvement in committees, boards, extra projects.
• Strong project management and organizational skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Experience working with vendors and contractors in event delivery.
• Knowledge of health and safety regulations, including AGLC, OH&S, and AHS.
• Event/client management strengths and strong attention to details.
• Experience and success in developing/building relationships with clientele and internal departments.
• Ability to handle multiple tasks and prioritize goals (working within tight timelines).
• Critical thinking and strong negotiating skills.
• Strong computer skills in Microsoft Office, Word and Excel.
• Strong interpersonal, communications and customer service skills.
• Skill set in a venue management system (Momentus or other) considered an asset.
  Join us to be part of a dynamic team that ensures exceptional experiences for our clients while promoting the reputation and success of the Edmonton EXPO Centre!

• Collaborate with the Sales Manager to plan and manage client events.
• Serve as the primary point of contact for clients, vendors, and contractors.
• Respond to client inquiries, determine expectations and deliver an event plan for implementation.
• Professionally represent the department by attending site visits, meetings, and events.
• Effectively address client concerns and ensure client satisfaction with the Senior Manager, Event Services.
• Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
• Manage event details and timelines in event management software; track costs and expenses.
• Coordinate with contractors to ensure event requirements are met.
• Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
• Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes.
• Collaborate with the team to set annual operational objectives and priorities.
• Stay informed on industry trends and client needs to identify new business opportunities.
• Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Manager.
• Attend departmental meetings, ensuring open communication with all stakeholders.
• Ensure compliance with regulatory codes, safety standards, and company policies.
• Promote the services and values of the Edmonton EXPO Centre (EEC).