WHO WE ARE:

Myshon Ltd aims to support independent living for vulnerable adults, who have mental health, severe learning difficulties, alcoholism, drug addiction and physical disabilities. We operate within a domestic environment, embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.

WHAT WE DO:

We employ a regional management team of housing support officers and maintenance technicians who assist with Tenants’ needs and the management of assets. We also have a network of trusted sub-contractors.
We partner with care providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.

SKILLS (INCLUDES KEY COMPETENCIES)

· Leadership and Management - Ability to lead and manage a diverse team, fostering a collaborative and high-performance culture.
· Communication - Excellent verbal and written communication skills for effective reporting and liaison with various stakeholders.
· Analytical - Strong analytical skills to interpret data and prepare detailed reports.
· Technical Proficiency - Proficiency in using income management software and systems.
· Problem-Solving - Ability to identify issues and implement effective solutions.
· Compliance Knowledge - Understanding of relevant legislation and regulations.
· Rent and Service Charge Setting - Expertise in setting rents and service charges for various housing types.

EXPERIENCE

• Income Management - Proven experience in income management within the housing sector.
• Team Leadership - Demonstrated experience in leading and developing a team.
• Strategy Development - Experience in developing and implementing strategies to maximise income collection and minimise arrears.
• Reporting - Experience in preparing and presenting reports to senior management.
• Service Improvement - Track record of reviewing and improving services, procedures, and processes.
• Rent and Service Charge Setting - Experience in setting rents and service charges for Supported Housing, Specialised Supported Housing, and other tenures.

SUMMARY OF KPI TARGETS

• Income Collection - Achieve and maintain high levels of income collection, meeting or exceeding stretch targets.
• Arrears Management - Minimise arrears through effective strategies and timely interventions.
• Team Performance - Ensure the Income Team meets performance targets and development goals.
• Service Improvement - Continuously improve income management services, procedures, and processes.
• Compliance - Ensure full compliance with relevant legislation, regulations, and organisational policies.
• Reporting - Provide accurate and timely reports to senior management and Portfolio Directors.
• Rent and Service Charge Setting - Ensure accurate and fair setting of rents and service charges for all housing types managed by Myshon.

JOB PURPOSE

The Head of Income at Myshon is responsible for the proactive management of tenant payments and the setting of rents and service charges for Supported Housing, PRS, Transitional Housing, Temporary Accommodation, Specialised Supported Housing, and all forms of tenure managed by Myshon.
This role ensures seamless liaison between the Income Team and Regional Housing Support teams, constantly improving services, procedures, and processes to enhance efficiency and collection levels that meet stretch targets.