Requisition ID

36057
Office Country

United Kingdom
Office City

London
Division

Information Technology
Contract Type

Fixed Term
Contract Length

3 years
Posting End Date

LISTEN WELL AND SPEAK UP

The Principal role models and champions behaviours that foster psychological safety and healthy communication within their teams. They believe that when people feel heard and encouraged to share diverse perspectives, the team delivers better outcomes. The Principal listens deeply and with curiosity, always seeking to understand before making decisions. They create an environment where everyone feels comfortable expressing concerns, challenging ideas, and offering feedback. The Principal speaks with clarity and confidence, ensuring insights, risks, and decisions are communicated in ways that drive action. They advocate for the right things—such as user needs and team priorities—and are proactive in closing the feedback loop, ensuring that feedback is acknowledged, acted upon, and communicated back to the team.

DRIVES USER EXPERIENCE

The Principal works closely with teams to foster a user-centric and outcome-focused culture, ensuring that every piece of work is aligned with business goals and prioritises the user experience. They play a key role in supporting teams to adopt agile ways of working and a continuous improvement mindset. By doing so, the Principal ensures that services are optimised not just for functionality, but for user experience, ensuring ease of use and meeting end-user expectations. The Principal promotes a close partnership between engineering and business teams, ensuring that work is not only user-friendly but also aligned with business requirements and overall strategic goals, driving the continuous delivery of value.

EDUCATION AND QUALIFICATIONS

Expert understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.), with significant experience in leading complex, cross-functional technology delivery programs and projects, ensuring alignment with business strategies and objectives.
In-depth knowledge of Waterfall and hybrid adaptive delivery and governance frameworks, enabling the integration of these practices within Agile delivery to meet organisational needs and balance flexibility with necessary controls.
Excellent leadership and communication skills, enabling strong engagement with senior stakeholders across business and technical teams. Skilled in translating complex project information to both technical and non-technical audiences.
Experience in risk and dependency management, proactively identifying and mitigating delivery risks across multiple teams
Expertise in stakeholder management and expectation setting, ensuring clear communication on project scope, timelines, and progress, balancing Agile flexibility with the organisational need for control and visibility.
Extensive experience in Agile delivery, with a strong track record of leading complex, cross-functional programs and projects. Proven success in managing multiple teams, driving delivery outcomes, and collaborating with senior stakeholders.
Proven experience in managing and scaling Agile practices across an organisation, with a deep understanding of how to apply Agile frameworks to ensure efficiency and effectiveness, especially in large, enterprise-level technology transformations.
Experience in managing and resolving risks, dependencies, and issues at an enterprise level, using both Agile and Waterfall methodologies to ensure project success.
Experience in large-scale, cross-functional delivery and the ability to navigate complexity in enterprise environments, managing multiple teams and integrating Agile methods across diverse functions.

PURPOSE OF JOB

The Principal is responsible for defining the strategy and leading the implementation of their specialism across delivery teams, the department and customers. The roles core focus is to enable engineering teams to operate as efficiently and effectively as possible in line with and in order to deliver maximum value to our business.
The Principal is responsible for leading delivery teams, working cross functionally across the department and with the business to implement and develop standards, foster a unified approach, and leverage agile values, principles, and practices.
The role facilitates an environment conducive to the success of engineering teams and is accountable for the strategy and delivery of their specific departmental and business strategies.
The role constantly innovates and leads the creation of a product and delivery mindset, ensuring high levels of engagement, effective adoption of business change with internal teams, business stakeholders and external partners.