SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Manager, AI and Analytics
Location: Mississauga, Ontario, Canada
Work Model: Hybrid
It all started with a classic story about one developer’s vision. In 1995,
Carl Rodrigues
, President and CEO of SOTI, has developed solutions for managing mobile device screens from a desktop. An innovation that has put him ahead in what is now one of the largest growing markets – Enterprise Mobility Management (EMM). At SOTI, we have demonstrated commitment to staying at the forefront of mobility management and security. We are deeply committed to researching and developing solutions that address today’s toughest mobility challenges. We strive to go where nobody has gone before.
What We’re Looking For
We’re seeking a hands-on AI Manager with deep expertise in NLP and OpenAI technologies to lead and expand our AI capabilities. You’ll work closely with a team of developers and data scientists to build and deploy real-world generative AI solutions that are integrated directly into our core products like MobiControl and XSight.
This role is perfect for someone who thrives on turning state-of-the-art AI research into tangible product features — especially in areas like natural language understanding, generative models, LLM fine-tuning, and prompt engineering. You will be both a leader and a contributor: someone who can design architecture, write code, and lead teams through production deployment.
What’s in it for you?
The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to take on complex and innovative AI projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, including leading tech giants, keeping you at the forefront of emerging technologies.

What You’ll Do

• Lead the design, development, and deployment of NLP and LLM-based solutions, especially with Azure OpenAI APIs, Hugging Face models, and custom fine-tuning.
• Build and scale production-ready AI pipelines for tasks such as summarization, classification, conversational agents, anomaly detection, semantic search, and intelligent document processing.
• Collaborate with product and engineering teams to integrate AI-powered features seamlessly into SOTI products.
• Establish best practices in model evaluation, fine-tuning, and prompt engineering.
• Own MLOps and AI lifecycle management, including model retraining, monitoring, and continuous improvement.
• Mentor, coach, and grow a team of AI/ML developers and researchers.
• Ensure adherence to ethical AI principles, data privacy, and model transparency.
• Stay on top of emerging trends in generative AI and NLP and bring viable innovations into the product roadmap.

Experience You’ll Bring

• 5+ years of experience in software development, including 3+ years specifically working with AI/ML, with strong hands-on expertise in NLP and LLMs.
• 3+ years in a leadership/manager role, ideally leading AI-focused teams in a product development environment.
• Proven experience integrating OpenAI, Hugging Face Transformers, or similar LLM-based APIs into production systems.
• Deep understanding of prompt engineering, fine-tuning, retrieval-augmented generation (RAG), embeddings, and semantic search.
• Experience with MLOps tools like MLflow, Kubeflow, or SageMaker.
• Track record of deploying customer-facing AI features at scale.
• Familiarity with agile and DevOps principles; strong project management and communication skills.
• Passion for mentoring and developing top technical talent.
• A growth mindset and ability to thrive in a fast-paced, product-driven environment.

Bonus Experience

• Understanding of vector databases like Pinecone, Weaviate, or FAISS.
• Familiarity with mobile device management (MDM) or enterprise software.

About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s
innovative portfolio of solutions
, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit
soti.net
.

LI-KI1

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.
If you want to bring your ideas to life, apply at SOTI today.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at
careers@soti.net.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee

• Lead the design, development, and deployment of NLP and LLM-based solutions, especially with Azure OpenAI APIs, Hugging Face models, and custom fine-tuning.
• Build and scale production-ready AI pipelines for tasks such as summarization, classification, conversational agents, anomaly detection, semantic search, and intelligent document processing.
• Collaborate with product and engineering teams to integrate AI-powered features seamlessly into SOTI products.
• Establish best practices in model evaluation, fine-tuning, and prompt engineering.
• Own MLOps and AI lifecycle management, including model retraining, monitoring, and continuous improvement.
• Mentor, coach, and grow a team of AI/ML developers and researchers.
• Ensure adherence to ethical AI principles, data privacy, and model transparency.
• Stay on top of emerging trends in generative AI and NLP and bring viable innovations into the product roadmap