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Service Desk Technician (On Site - REF1861S) at Citizant
Colorado Springs, Colorado, United States - Full Time
Skills Needed
Sharepoint Administration, Customer Service, Application Development, Troubleshooting, Communication, Time Management, Workflow Automation, Governance Compliance, End User Support, Training Delivery, Collaboration, Incident Resolution, Power Apps, Power Automate, Low Code Solutions, Network Account Management
Specialization
Candidates must have a bachelor's degree in a related field or equivalent experience, along with 5+ years of IT experience, including 3 years in SharePoint administration. Strong troubleshooting and communication skills are essential for engaging with military and civilian personnel.
Experience Required
Minimum 5 year(s)
Senior Computer Systems Engineer - 100% Remote (REF1717S) at Citizant
Chantilly, Virginia, United States - Full Time
Skills Needed
System Analysis, Data Processing, Programming Languages, Software Tools, Databases, Network Infrastructure, Data Processing Techniques, Analytical Skills, Problem Solving, Communication Skills, Attention To Detail, Team Collaboration, Project Management, Software Evaluation, System Testing, Troubleshooting
Specialization
Candidates should have a minimum of 6 years of experience in system analysis or a related role, with proficiency in system design and various programming languages. A bachelor's degree in Computer Science or a related field is required, along with strong analytical and communication skills.
Experience Required
Minimum 5 year(s)
HSPD-12: Government Badging & Credentialing Specialist (Tampa, FL -REF1866D at Citizant
Tampa, Florida, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping, Verification, Authentication, Enrollment Process, Problem Solving, Adaptability, Confidentiality, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (Philadelphia - REF1 at Citizant
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have a high school diploma or GED and experience in customer service or administrative roles is advantageous. Strong organizational skills and the ability to handle confidential information are essential.
hotel night ambassador at citizenM
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HSPD-12: Government Badging & Credentialing Specialist (Bloomington, MN - at Citizant
Bloomington, Minnesota, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process, Problem Solving, Adaptability, Training, Discretion, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills, along with the ability to handle confidential information. Prior experience in customer service or administrative roles is advantageous.
HSPD-12: Government Badging & Credentialing Specialist (Atlanta - REF1634V) at Citizant
Atlanta, Georgia, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED certification is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (San Jose - REF1647J at Citizant
San Jose, California, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Authentication, Enrollment Process Management, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Covington - REF164 at Citizant
Covington, Kentucky, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Management, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Springfield, NJ - R at Citizant
Springfield, New Jersey, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Management, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED certification is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (Nashville - REF1654 at Citizant
Nashville, Tennessee, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Plantation, FL - RE at Citizant
Plantation, Florida, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Enrollment Process Management, Recordkeeping, Verification, Authentication, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential.
HSPD-12: Government Badging & Credentialing Specialist (Baltimore - REF1674 at Citizant
Baltimore, Maryland, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Traveler: Kansas - at Citizant
Kansas City, Missouri, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process Management, Problem Solving, Adaptability, Training, Documentation, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential, along with excellent communication skills.
HSPD-12: Government Badging & Credentialing Specialist (Traveler: Dallas - at Citizant
Dallas, Texas, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process Management, Problem Solving, Adaptability, Training, Documentation, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. Attention to detail and the ability to handle confidential information are essential, along with a high school diploma or GED certification.
HSPD-12: Government Badging & Credentialing Specialist (Beckley - REF1731H) at Citizant
Beckley, West Virginia, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping, Verification, Enrollment Process Management
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED is required, along with the ability to handle confidential information discreetly.
Citizens Multi Assistant Branch Manager at Citizens
Rochester, NY 14618, USA - Full Time
Skills Needed
Business Acumen, Productivity, Operational Excellence, Customer Experience, Customer Base, Interpersonal Skills, Partnerships
Qualification
Diploma
Collection Recovery Senior Specialist at Citizens
Johnston, RI 02919, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Enterprise Digital Content and Social Partner at Citizens
Westwood, MA 02090, USA - Full Time
Skills Needed
Digital Marketing, Content Marketing, Communication Skills
Qualification
Graduate
Sr Business Insights Analyst- Mortgage at Citizens
Plano, TX 75024, USA - Full Time
Skills Needed
Mathematics, Sql, Python, Tableau, Validation, Computer Science, Capital Markets, Statistical Modeling, Statistics, Finance, Languages, Sas, Professional Manner, Project Management Skills, Physical Sciences, Root, Excel, Powerpoint, Economics
Specialization
A quantitative field finance mathematics statistics computer science economics physical sciences or engineering
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Service Desk Technician (On Site - REF1861S) at Citizant
Colorado Springs, Colorado, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

78000.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

SharePoint Administration, Customer Service, Application Development, Troubleshooting, Communication, Time Management, Workflow Automation, Governance Compliance, End-User Support, Training Delivery, Collaboration, Incident Resolution, Power Apps, Power Automate, Low-Code Solutions, Network Account Management

Industry

IT Services and IT Consulting

Description
Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Overview: The Service Desk Technician provides Tier 0–2 support and application development for USSF Enterprise Information Services (EIS) users across NIPRNet and SIPRNet environments. The role supports approximately 31,000 end-users worldwide, delivering service desk operations, SharePoint administration, and solutions development aligned to mission requirements. Responsibilities include user support for SharePoint (NIPRNet/SIPRNet), ETMS2/TMT, and collaboration tools; triaging and escalating Power Platform issues; managing network account setup (DD Form 2875, SIPR token requests, and provisioning/deprovisioning); and developing tailored solutions to improve workflows and end-user experience. Primary Duty Responsibilities: Lead day-to-day service desk operations for USSF personnel worldwide, ensuring Tier 0–2 resolution and timely escalation to Tier 3 support. Troubleshoot and resolve SharePoint issues, including permissions, lists, libraries, views, versions, governance compliance, and broken web parts. Provide first-level triage for Power Apps and Power Automate items (ownership, connections, runs, errors), escalating complex issues to developers as required. Develop and maintain custom SharePoint applications, workflows, and low-code/no-code solutions to support mission needs. Document and track all service requests and incidents using the designated SharePoint-based trouble ticket tracker. Manage account provisioning and de-provisioning processes, including NIPRNet/SIPRNet accounts, CAC renewals, and SIPR token issuance. Provide guidance and support to Content Managers and Site Owners, ensuring compliance with governance standards and Section 508 accessibility requirements. Deliver end-user training and knowledge transfer to promote effective system usage across military and civilian stakeholders. Ensure all incidents, requests, and resolutions are communicated clearly and promptly to customers and leadership. Skills: Leadership of Tier 0–2 support operations, with expertise in escalation management and incident resolution. Application development, solutions design, and workflow automation to deliver tailored, user-focused outcomes. Strong customer service and communication skills for engaging with military and civilian personnel at all levels. Ability to explain technical issues clearly to non-technical audiences and provide user-focused training. Proven collaboration skills to work with Content Managers, Site Owners, and stakeholders across USSF. Qualifications Experience Bachelor’s degree in computer science, IT, Web Design, or related field. (Substitutions: Associate degree 5+ years OR HS diploma +7 years’ experience). 5+ years of IT experience, including at least 3 years in SharePoint administration, web development, or service desk operations. Experience developing and supporting applications and solutions using SharePoint, Power Apps, and Power Automate preferred. Strong troubleshooting, communication, and time-management skills. Ability to effectively communicate technical issues and status with all levels of military and civilian personnel within the USSF. Knowledge: SharePoint administration across NIPRNet and SIPRNet, including governance standards, permissions management, and end-user support. Troubleshooting SharePoint components, including web parts, lists, libraries, views, versions, and permissions. Initial triage for Power Apps and Power Automate (ownership, connections, runs, errors). Application lifecycle management and development of custom SharePoint/Power Platform solutions. Integration of low-code/no-code platforms to meet mission requirements. Customer service practices, training delivery, Section 508 accessibility requirements, and time management in high-demand service environments. Preferred Certifications DoD 8570 IAT Level II Certification (CompTIA Security+ CE preferred prerequisite). Experience with SIPRNet/NIPRNet SharePoint and TMT platforms SharePoint System Administration Certificate of Training. Clearance Requirements: Active Secret Clearance is required to be considered for the position. Must be a U.S. citizen. Starting salary range: $65,000 - $78,000 annually, depending on experience. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Responsibilities
The Service Desk Technician leads day-to-day service desk operations for USSF personnel, ensuring timely resolution and escalation of issues. Responsibilities include troubleshooting SharePoint issues, managing account provisioning, and developing tailored solutions to enhance user experience.
Service Desk Technician (On Site - REF1861S) at Citizant
Colorado Springs, Colorado, United States - Full Time
Skills Needed
Sharepoint Administration, Customer Service, Application Development, Troubleshooting, Communication, Time Management, Workflow Automation, Governance Compliance, End User Support, Training Delivery, Collaboration, Incident Resolution, Power Apps, Power Automate, Low Code Solutions, Network Account Management
Specialization
Candidates must have a bachelor's degree in a related field or equivalent experience, along with 5+ years of IT experience, including 3 years in SharePoint administration. Strong troubleshooting and communication skills are essential for engaging with military and civilian personnel.
Experience Required
Minimum 5 year(s)
Senior Computer Systems Engineer - 100% Remote (REF1717S) at Citizant
Chantilly, Virginia, United States - Full Time
Skills Needed
System Analysis, Data Processing, Programming Languages, Software Tools, Databases, Network Infrastructure, Data Processing Techniques, Analytical Skills, Problem Solving, Communication Skills, Attention To Detail, Team Collaboration, Project Management, Software Evaluation, System Testing, Troubleshooting
Specialization
Candidates should have a minimum of 6 years of experience in system analysis or a related role, with proficiency in system design and various programming languages. A bachelor's degree in Computer Science or a related field is required, along with strong analytical and communication skills.
Experience Required
Minimum 5 year(s)
HSPD-12: Government Badging & Credentialing Specialist (Tampa, FL -REF1866D at Citizant
Tampa, Florida, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping, Verification, Authentication, Enrollment Process, Problem Solving, Adaptability, Confidentiality, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (Philadelphia - REF1 at Citizant
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have a high school diploma or GED and experience in customer service or administrative roles is advantageous. Strong organizational skills and the ability to handle confidential information are essential.
hotel night ambassador at citizenM
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HSPD-12: Government Badging & Credentialing Specialist (Bloomington, MN - at Citizant
Bloomington, Minnesota, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process, Problem Solving, Adaptability, Training, Discretion, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills, along with the ability to handle confidential information. Prior experience in customer service or administrative roles is advantageous.
HSPD-12: Government Badging & Credentialing Specialist (Atlanta - REF1634V) at Citizant
Atlanta, Georgia, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED certification is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (San Jose - REF1647J at Citizant
San Jose, California, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Authentication, Enrollment Process Management, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Covington - REF164 at Citizant
Covington, Kentucky, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Management, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Springfield, NJ - R at Citizant
Springfield, New Jersey, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Management, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED certification is required, along with the ability to handle confidential information discreetly.
HSPD-12: Government Badging & Credentialing Specialist (Nashville - REF1654 at Citizant
Nashville, Tennessee, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Plantation, FL - RE at Citizant
Plantation, Florida, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Enrollment Process Management, Recordkeeping, Verification, Authentication, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential.
HSPD-12: Government Badging & Credentialing Specialist (Baltimore - REF1674 at Citizant
Baltimore, Maryland, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Verification, Enrollment Process, Recordkeeping, Compliance, Training
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. Attention to detail and the ability to handle confidential information are essential for this role.
HSPD-12: Government Badging & Credentialing Specialist (Traveler: Kansas - at Citizant
Kansas City, Missouri, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process Management, Problem Solving, Adaptability, Training, Documentation, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and strong organizational skills. Attention to detail and the ability to handle confidential information are essential, along with excellent communication skills.
HSPD-12: Government Badging & Credentialing Specialist (Traveler: Dallas - at Citizant
Dallas, Texas, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Data Management, Organizational Skills, Interpersonal Skills, Communication Skills, Attention To Detail, Data Security, Recordkeeping, Verification, Enrollment Process Management, Problem Solving, Adaptability, Training, Documentation, Escalation Management
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. Attention to detail and the ability to handle confidential information are essential, along with a high school diploma or GED certification.
HSPD-12: Government Badging & Credentialing Specialist (Beckley - REF1731H) at Citizant
Beckley, West Virginia, United States - Full Time
Skills Needed
Microsoft Excel, Customer Service, Attention To Detail, Organizational Skills, Interpersonal Skills, Communication Skills, Data Security, Recordkeeping, Verification, Enrollment Process Management
Specialization
Candidates should have experience with Microsoft Excel and possess strong organizational and communication skills. A high school diploma or GED is required, along with the ability to handle confidential information discreetly.
Citizens Multi Assistant Branch Manager at Citizens
Rochester, NY 14618, USA - Full Time
Skills Needed
Business Acumen, Productivity, Operational Excellence, Customer Experience, Customer Base, Interpersonal Skills, Partnerships
Qualification
Diploma
Collection Recovery Senior Specialist at Citizens
Johnston, RI 02919, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Enterprise Digital Content and Social Partner at Citizens
Westwood, MA 02090, USA - Full Time
Skills Needed
Digital Marketing, Content Marketing, Communication Skills
Qualification
Graduate
Sr Business Insights Analyst- Mortgage at Citizens
Plano, TX 75024, USA - Full Time
Skills Needed
Mathematics, Sql, Python, Tableau, Validation, Computer Science, Capital Markets, Statistical Modeling, Statistics, Finance, Languages, Sas, Professional Manner, Project Management Skills, Physical Sciences, Root, Excel, Powerpoint, Economics
Specialization
A quantitative field finance mathematics statistics computer science economics physical sciences or engineering
Qualification
Graduate
Experience Required
Minimum 4 year(s)