Are you passionate about helping customers and making a real difference? Join our friendly Credit Management team as a Customer Service Adviser, supporting domestic customers who may be in arrears with their water and sewerage bills.

WHO WE ARE

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don’t miss the opportunity to join us

You will offer first class support to our customers who have fallen behind with their payments, while also being responsible for collecting payments, negotiating repayment plans and taking ownership through to resolution.
If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business.
You will work 40 hours, between the hours of 08:00 and 18:00, Monday to Friday.